Eliminate'Em Pest Control Service LLC

I would say they are very expensive. They just keep coming back for more money. So I am not going to use them this year. I have used them for many years but I am getting a little tired of their shenanigans. I will say that they are attentive and they do the job. Basically as far as I can see they are the only people around that do moles so they can charge what they want to and that's not fair. The point is that they come to do something and they will follow up for a month, and you have to re up again. Every time I have to pay them $300 and I am getting tired of this. It just depends on what they are doing. If it is moles it is a continual payments through the summer. Thats where I get a little stingy after awhile. There are a little things you can do on your own to stick in the mole tunnel and it is the same thing the man comes her to do. You can try it. So we are going to try that route, and see if we can do it on our own. For price I am going to give them a low value because I think they are too expensive. They are just taking advantage of being the only kid on the block. Service has to be really good to give people an A. I would not use them again. It is always the same guy, just one person.

If you knew anything about trying to kill moles you can put something in a mole tunnel and it will kill the mole right there because it is usually one mole that reeks havoc. But then there is another one to take his place and he comes from the woods and starts reeking havoc on your lawn. So this guy comes and checks every now and then to see whats going on.

They took my $400 and left 4 traps around the outside of the house. Not 1 trap left inside... Did not bother to locate rat entry points or remedies... I had to call another exterminator who took half the money and has helped with the problem a lot more.

Excellent service and response time.

Brian was reliable and polite at first, but once I contact them about lowering our price after an increase of $100, our service went downhill. I contacted the main office several times and was told Brian would call me back to discuss a new price, which did not happen. Then we asked them to come out to treat a wasp nest and after offering the service as a complimentary service, since yellow jackets were not covered for some reason, he then wanted to discuss the contract issue. When I let him know I wouldn't renew at the current price he said he reneged on the complimentary service and began to argue with me about our previous problems with his service. He then refused to complete the service without payment and I am currently hoping the main office can fix the problem and show some level of customer service.

They put in an initial treatment inside the house and told me that once, they are sure the mice within the house are dead, they  would put baits outside the house.

They wanted me to sign a 12 month contract from the very first time they came in September, but I wanted to know how it would go first of all. The noise levels of mice activity reduced and once I told them that, they came back to put baits outside the house.

However, from time to tjme, I still heard the familiar noise of mice activity in the attic and I told them. They told me to be patient. They have since come back most recently in April to renew the baits, outside the house, which they told me last for about 3 months.

Between September when they first came, and April, I had paid for 3 rounds of treatments, each for 3 months and I have had mice activity.. The noise in the attic was so bad that it was making it hard for me to go back to sleep, if I woke up at night.

I called the company several times before someone came out to review the problem. She insisted that I had to pay for baits to be placed in the attic, because according to her, my contract at that point only covered external baits. She said that I had to pay for it immediately and that she had called to verify this on the phone. My only option according to her to avoid the charge was to pay for a year's contract to cover the rest of the year.

I refused to do this, because the treatment they had provided for the mice so far was NOT effective.

She was also very unprofessional in her discussion of the situation, with her supervisor on the phone. She referred to me as as 'Whatever her name is called', despite having been to my house on at least four occasions. I know her own name to say the least.

.

.

unknown

unknown

unknown

unknown

unknown

.

unknown

unknown

Very well.  The bees did not return.

unknown

unknown

unknown

unknown

Called the company, and the office staff were pleasant. Referred me to their technician who seemed to cover the area. I described the problems we wanted addressed to the technician. He was driving, and said he had to call back to get the address.  Said he would come by/call tomorrow morning. No signs of him, so I called his cell. He seemed to have forgotten the job, but said that he was driving to Massachusetts on an emergency call. What? Emergency extermination?? Okay... I was attempting to arrange this for my mother, but at this point had to leave for home in another state. When I arranged the visit, I had made it clear that the primary problem was new insulation coming down at the end of a crawl space, and that we suspected this was because an animal had taken up residence there. Ants in the house was the secondary issue.  Eventually he did appear at the house, and inspected the premises. He found the nest and took care of that, which was good, but he just looked down the crawlspace--which is dry and well-lit--and declared that no animal could have gotten in and the insulation must be falling down because it is old. My mother told him that the insulation had just been replaced a year or so ago when the same thing happened, and that it appeared to be a rodent that time, but he said it was impossible. He may or may not have been right, but since he essentially refused to actually go down there and inspect it, who knows? He then said that he would have to come back to spray for the ants, when the weather was better. Eventually he did so, but without calling or announcing his presence, which is not very professional. Throughout, I can only say that communication with him was odd, and he repeatedly didn't call or arrive when he said he was going to. I think that the charges were excessive for the work done. This company had good reviews--not on Angie's List--from other people that mentioned names that were not his, so I think he was the real problem. We would definitely not use the company again.

unknown

unknown

unknown

unknown