JTN Electrical Inc

"I'm sorry you feel you didn't get your moneys worth but normal Service Calls cost between $150-$300 for the first half hour. Most people don't see the Travel expenses involved in the job. So even though the Electrician was there 20 Minutes, after Travel time, it was more like closer to 2 hours. For $89.00, that a great deal. It appears like you forgot the conversation he had with you that day. He did ask about Carbon Monoxide Detectors. You said you didn't have any. He explained to you that a Smoke Detector is required on every floor and one in every bedroom. He then recommended a "plug in"Carbon Monoxide Detector since you had an old house and it would be costly to add one. He also mentioned buying "Battery Only" Smoke Detectors since it would be impossible to "hard wired" new Smokes & CO Detectors. Also, he inspected your Main Panel and grounding, which is inside panel, and mentioned to you that your Panel looks newer and needed no work. Your Electrical Service Cable was newer and needed no work as well. He talked to you about knob & Tube wiring and even looked at your basement wiring, which was not in the scope of the Inspection Deal, but still gave you recommendations as to proceed with replacing it.. Arc Fault Circuits are only required in the Bedrooms by Code and since you have knob & Tube wiring, an arcing potential is present at each receptacle. So he recommended installing Arc Fault breaker to minimize the risk. I know they are expensive to put in but are a life safety assurance. We gave you a written estimate and never heard back from you. The Deal was not to Inspect the whole house."

"I'm very surprised that your still unhappy even though we gave you $300 OFF our Labor plus discounted Labor Rate "Big Deal" promotion. I think you were hoping for the job to be completely "Free" by finding something to complain about. We did get back to you right away and when I told you that we couldn't do a 200 Amp Service ($2,600) for $99.00, you said you would wait and find something that the 2 hours (Big Deal) could fill. As I mentioned to you in November 2012, when the job was completed, we originally did give you Verbal estimate to replace the whole Service and you said No. You purchased a "Angie's List Big Deal Promotion" for 2 Man hours labor for $99. You had a large list of electrical items to do. I told you that the $99.00 was not going to cover the amount of time to do that work. You then said you wanted the outside Service Cable fixed. I told you we could replace the Service Cable but the Meter Socket might have to be replaced because it was open to the weather and water has gotten into it and corroded the terminals. I said I will check and if it needs to be replaced, I wont Charge you any additional Labor (since you were a new customer) but just Materials. You were very happy & Verbally agreed. After we finished the job and billed you, your husband (removed member name) emailed me looking for an itemized. I was shocked that he wasn't happy with the Free $300 Labor that we gave him and was scrutinizing a $451.99 bill that normally would have cost $1,400.00. I did send an itemize bill with No Labor cost and 12 items Materials which Totalled $425.00 + $26.99 Tax. He then sent me back an email back requesting Receipts for every item purchased. Although I was taken aback at this request, I did not get angry with him. I simply stated that we don't provide itemized receipts for Materials we purchased. It would be impossible to do that since we buy in bulk and stock the trucks months in advance. We did itemize each item for you. The Material prices were very reasonable. But even that wasn't enough for you. I feel like we went out of our way to make you happy but it appears that unless you get a Free job, you will keep Re-Posting a negative Review."