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Connecticut Basement Systems Radon Inc

Basement Remodeling, Wells and Pumps, Basement Waterproofing,

About us

Additional phones - (203) 381-9633

Business highlights

38 years of trusted experience
Emergency Services Offered

Services we offer

Water treatment, softeners, radon testing, mitigation, well pump installation & replacement.

Services we don't offer

Basement waterproofing.

Amenities

Free Estimates
Yes
Senior Discount

ask for details

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.28 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
0%
3
13%
2
0%
1
25%


Rating CategoryRating out of 5
quality
4.3
value
4.2
professionalism
4.3
responsiveness
4.2
punctuality
4.3
Showing 1-8 of 8 reviews

Devin J.
12/2022
1.0
They didn't finish the job and they are blowing me off. I had a radon mitigation system installed in the only spot CT Basement told me I could put it. My well company then told me it could have gone in a more ideal location. I then paid CT Basement for a second full installation at the preferable location and the tech did not install the pressure gauge that shows the radon fan is working. He said he'd be back. He never came back. I called the company and tried to make an appointment to have them come back out and they refused to let me schedule an appointment, they said I have to wait for a call back. I never received a call back. I called 3 business days later and left them a voicemail saying I need them to come back out and they never responded. I am worried my radon mitigation system isn't working. This company doesn't care about their work after I paid about $3000 for my radon system to be installed twice.
Description of Work: Install a radon mitigation system

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$3,000

Mary K.
07/2013
5.0
The workers were very efficient. I was very happy with the installation.
Description of Work: Installed complete radon abatement system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Steve L.
07/2013
3.0
Prices much higher than final contractor
Description of Work: Estimates for Radon

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
4.0


Response from Connecticut Basement Systems Radon Inc
(Member name removed) call our company on February 25,2013 for an estimate for radon related work for the sale of his home. We made the appoinment fro Feb.27,2013. The estimate was free. (Member name removed) chose another contractor that gave a lower price. END OF STORY. (Member name removed) is no a member of angies list, but was able to make a review of our company with out ever useing us. I called (Member name removed) who has left Connecticut and moved to Florida in March of this year. He told me that he had called Angles list to find out what companies were around his area that he could call ot fix his problem. He also told me that after that Angies list personal badgered him with e-mails, phone calls, and mail correspondence to get him to join the system. He said he filled out some survey in July and we got this posting on our company from a non-member. This is sad. More care must be taken by Angies list with regards to reviews. Another review we have was good but the Angies List member gave us A,s for all of the work that we did for him. It was for waterproofing and remolding his basement. We don't do these services but thank you for the A+ service report.

Charles G.
12/2012
5.0
The installation of the Radon System went very smoothly and very quickly. We have a crawl space which made things a little more complicated but they were able to solution for that very well and the system was successfully installed. That was about 4 months ago now, and it is working fine.
Description of Work: First we had CT Basement come out to do an estimate on installing a Radon reduction system in our basement. The technician was very professional and knowledgeable and answered all of my questions thoroughly. We then proceeded to use them to install the Radon System a few weeks later.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from Connecticut Basement Systems Radon Inc
Hello [member name removed]: Thank you so much for the positive review! We strive to continually improve our offerings to maximize our customer's experience. Thank you for your business.

Keith N.
08/2012
5.0
basement waterproofing, basement remodeling
  + 0 more
The whole job took about 4-5 months. They gutted the entire basement. They did a full demolition on the basement. They put in a permitter draining system and a sump pump. Then they put in a whole new basement. It was a full construction with walls, electrical and plumbing. They delivered what they promised. They quality of the workmanship was excellent. They were able to get done in two weeks and there were no problems. They did a phenomenal job.
Description of Work: I used Connecticut Basement Systems Radon to water proof and remodel my entire basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$46,000

Joel ..
05/2012
5.0
An excellent experience. This home happened to be in Naugatuck.was
Description of Work: I recommended that my client, who was out of state, get a quote from Basement Systems Radon. They are excellent at handling inquiries on the phone, and very polite and professional. The quote was much less than expected, and I would definitely recommend them very highly for not only this experience, but for many times that I have found them helpful on the phone. Their website is a fine souce of info as well -Joel Matson, Broker Owner - Divine Realty - ps - I submitted this report specifically because I read a negative report which was so contrary to my own experience that I thought it woudl be doing a service to post our very good experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

Response from Connecticut Basement Systems Radon Inc
Dear Member: Thank you very much for the report you've submitted. Angie's List states that their goal is to provide unbiased information. Unfortunately for us...that goal was not met in the previous report posted. We received a negative report on work that we never performed. When I approached Angie's with the facts...they would not respond, edit, or try to verify the factitious report. Thanks again for going to bat for us & confirming why remain the premier radon company after 25 years of being in business.

Yolanda C.
01/2011
1.0
wells
  + -1 more
I had a negative experience with them. They gave me a quote and they charged double of that when they did the work. I called and they would not give me a reason for the charge. They are shakey.
Description of Work: They did radon testing in my basement.

Rating CategoryRating out of 5
value
1.0
professionalism
3.0
punctuality
5.0

$5,600

Response from Connecticut Basement Systems Radon Inc
On Feb. 24,2010...we performed a standard annual service on the member's waterborne radon removal system...We have been servicing this system since Jan. 1996. Total cost of service was $313.30 which we have a copy of payment for. As a result of that service...we noted deficiencies in her existing water treatment system. Since we are also a licensed full service well water treatment company...the member was given an estimate by me Feb 25, 2010 in the amount of $5,475.00 for work to upgrade her water treatment system. To date, the member HAS NOT contracted us to perform any such work...I repeat - we have not performed any such work. When we attempted to contact the member (Jan 11&13) regarding this report... her phone # (203-595-0270) is not in service. Furthermore, it states on her report the description of work was a radon test...Radon testing costs an average of $125.00...not $5,000+...we have not performed an air test for radon for her. It is my belief that the member has us confused with another vendor...she states we've done work for her that we never have...we only submitted a bid for work. Also, why is this report being filed 11 months after the work was supposedly performed? We have been in business since 1987 and have an "A" rating with the BBB. I will be happy to share any file info I have on this customer to prove this report has no merit. Respectfully, Matt Bednarz V.P.

Moriat M.
04/2009
5.0
They were very professional. I had a very good experience with them. They were reliable, and came on time. They didn't jerk me around.
Description of Work: I hired Connecticut Basement Systems Radon to do some water testing, and set up a remediation system for Radon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    720 Woodend Rd, Stratford, CT 06615

    http://www.connecticutradon.com

    Service hours

    Monday:
    7:30 PM - 5:00 PM
    Tuesday:
    7:30 PM - 5:00 PM
    Wednesday:
    7:30 PM - 5:00 PM
    Thursday:
    7:30 PM - 5:00 PM
    Friday:
    7:30 PM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

    Service Categories

    Basement Remodeling,
    Wells and Pumps,
    Basement Waterproofing,
    Water Coolers,
    Water Filtration and Softening,
    Radon Detection & Reduction

    FAQ

    Connecticut Basement Systems Radon Inc is currently rated 4.2 overall out of 5.

    Monday: 7:30 PM - 5:00 PM

    Tuesday: 7:30 PM - 5:00 PM

    Wednesday: 7:30 PM - 5:00 PM

    Thursday: 7:30 PM - 5:00 PM

    Friday: 7:30 PM - 5:00 PM

    Connecticut Basement Systems Radon Inc accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    Yes, Connecticut Basement Systems Radon Inc offers free project estimates.
    No, Connecticut Basement Systems Radon Inc does not offer eco-friendly accreditations.
    No, Connecticut Basement Systems Radon Inc does not offer a senior discount.
    Yes, Connecticut Basement Systems Radon Inc offers emergency services.
    No, Connecticut Basement Systems Radon Inc does not offer warranties.
    Connecticut Basement Systems Radon Inc offers the following services: Water treatment, softeners, radon testing, mitigation, well pump installation & replacement.
    Basement waterproofing.

    Contact information

    720 Woodend Rd, Stratford, CT 06615

    http://www.connecticutradon.com

    Service hours

    Monday:
    7:30 PM - 5:00 PM
    Tuesday:
    7:30 PM - 5:00 PM
    Wednesday:
    7:30 PM - 5:00 PM
    Thursday:
    7:30 PM - 5:00 PM
    Friday:
    7:30 PM - 5:00 PM