Paul's Marble Depot LLC
About us
Additional email - [email protected].
Business highlights
Services we offer
Sales of marble & stone. Kitchen Countertops Fireplace surrounds
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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50% |
When i called him about all problems i mentioned above, what he said is it's normal to have problems. I called ten times to ask them come over , but they never be on time. I am still waiting for the owner to repair the uneven end issues. never recommend this store to any one.
"Half Truths and omissions Customer walked and told me a friend recommended us. Nothing new, as we have not advertised our services past six years and 95% of our business is word of mouth. Our original quote was $9900, she told me there was a competing quote for $8000 and if I could match it. Nope, but we adjusted the price for cash payment, and settled at $9450. She then informed me that she had already selected her slabs at another yard which she would like for us to purchase. We ordered those slabs. All the slabs had cracks running diagonally. She had not noticed the cracks at selection and requested we return and use the nicer slabs in our yard. We did not charge her any additional for handling and returned those slabs. As the truck carrying the kitchen was turning near her house, it hit the curb, the A frame shifted and cracked the big Island top and the sink piece. The idea that we tried to patch up the crack, it did not happen. Since we had additional slabs of the same lot, we immediately cut two slabs and installed within three days the remaining pieces. Since the kitchen was made in two stages, some of the radiuses were not identical. It took us twenty minutes tops to correct that. As regards her complaint on dishwasher connection and water leak, this is spurious. We did not hook up the plumbing, we are not licensed. When customer first mentioned this, I asked her who the plumber was. I mean a licensed plumber would have to be pretty stupid to not connect the dishwasher drain. I several times inquired re the plumber's name. No answer. In between the customer purchased tiles for her master bathroom. It was custom manufactured mosaic that we do here. I get a call Saturday afternoon from her, complaining we have taken all the money for the tile but have delivered only some. So I locate the delivery driver and find out what happened. The tiles were in her garage. If the job is as bad as she says, I challenge her to post pictures of the kitchen counters and of her bathroom tiles and custom flooring. The work is very good, even badly taken pictures cannot hide this."
Licensing
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All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing