RALPH WARNER PLUMBING & HTG

unknown

they were excellent

We were purchasing a condo in Southington and after the inspection, our report included these items as needing to be fixed. The seller indicated she had used this company previously with good results and called him to make the required repairs. When we did our walk through before signing the papers, these were things we checked and we were very pleased with the work that was done.

My boyfriend and I tried to fix it, but discovered that whoever had originally installed the shower must have lost a screw that came with the fixture, because there was a metal screw in its place. We couldn't get the screw to back all the way out, so we decided it would be best to leave this job to a professional. Figuring I would call Ralph Warner the following Monday (we were doing our amateur best on Saturday morning), we left the cover and several other pieces off. On Sunday afternoon, a rubber gasket moved due to the water pressure behind it and starting shooting water onto the bathroom floor. I turned the water off to the house. I called Ralph first thing Monday morning - VERY early, or you may not reach him. I left a message about 6 a.m. before I left for work. He called back before 8 to set up a time to get to my house. When I explained what we had tried to do, he teased me. He's like a dad or favorite uncle. He was very accommodating, as I could not be home from work until after 12. He came by right after 12 noon, saw what he needed to do, and told me he would need to go to the warehouse to get the new piece. He advised that he had another job as well, so if I didn't see him back by 3, he wouldn't be coming back that day. He was back before 2, fixed the problem in about 5 minutes, and only charged me the base service charge, despite having to make a warehouse run. He said he needed some other supplies there for another job, so no problem.Ralph may come off a little rough around the edges sometimes, but this man knows his business, gets there when he says he will, and always charges a fair and reasonable price. I won't ever use another plumber - except Ralph Junior, who's also in the business.

THE GUY THEY SENT OVER WAS REALLY NICE, AND HE KNEW WHAT HE WAS DOING. I THOUGHT THAT THEY WERE VERY REASONABLE, AND THAT THE PRICE WAS GOOD, TOO. HE EVEN TOOK HIS SHOES OFF WHEN HE CAME IN.