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J C Tonnotti Window Co
Acoustic Ceiling Tiles - Install, Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting,
About us
Based in Southington the J.C. Tonnotti Window Company has been providing central Connecticut homeowners with reliable home improvement services for over 25 years. We also now offer the service of Prestige Powerwashing. Family owned & operated since 1979. Trained and dedicated home improvement staff carpenters work under the close supervision of our AAMA-certified team leaders.
Business highlights
35 years of experience
Services we offer
Window Replacement. Doors. Siding. Sunrooms. Roofing. Seamless Gutters. Kitchens. Exterior & Interior Painting. Power Washing.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.529 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 14% | ||
| 7% | ||
| 7% | ||
| 0% |
Showing 1-25 of 29 reviews
Stewart K.
Dec 2016
great, work was completed in time frame as promised, everything was cleaned up, workers were very knowledgeable and polite and windows are everything that we expected.
Mike H.
Sep 2016
Met with owner. Got price. Signed contract
Anne B.
Aug 2016
Dave and AJ really know their stuff! In five hours our old bow window was gone and our new bay window was installed. They took care to insure that all measurements were correct before the actual install and made adjustments. Because we have a raised ranch, the new bow window was just too big and cumbersome to install from the exterior scaffolding. So these guys carried that baby into the house, through the kitchen and dining room, and into the living room to perform the install. Throughout the process (on one of the hottest days of the summer!), they kept us informed as to progress and next steps. Once complete, they cleaned up both inside and outside. From our initial contact with Dawn, our first meeting with Joe D, our measurement meeting with the owner, and our final contact with Dave and AJ we were very happy. Everything was done on time with great professionalism.
Response from J C Tonnotti Window Co
"thanks for the review ... greatly appreciated! it was a pleasure working with you!"
Eileen C.
Jun 2016
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Response from J C Tonnotti Window Co
"thanks for the review ... greatly appreciated! it was a pleasure working with you! the sun tunnels were very interesting ... glad we got to do those for you! we're happy you liked the way they came out."
Daniel W.
Mar 2016
Showed up on appointed date at appointed time. Completed replacement of 12 windows in one day. Quick,clean and professional. Excellent caulker as part of team. Thin,clean installation.
Response from J C Tonnotti Window Co
"thanks for the review ... greatly appreciated! it was a pleasure working with you! glad you liked our guys!"
Sarah C.
Jan 2016
We love the windows and door. The workers were some what neat and cleaned up for the most part. After a few weeks we had an energy company come in to do work they pointed out that most of the windows needed to be caulked on the inside. There was spaces and on three of the windows there were very big gaps, around the new doors there were also gaps that should have been caulked. We allowed the energy people to do the the caulking . I called Tonnotti;s and at the time I was very upset and felt this work should have been done by the crew. If we did not have the energy service come we would not have realized that it should have been done. Two other family members have Harvey windows and were installed by two different contractors and both houses have all their windows caulked. Being we trusted Tonnottis we are very disappoint in there finishing work . After a few weeks of phone tag the sales person finally contacted me and was rude and said they would have fixed it, really it should have been done at the install . We felt he was questioning me . He did want to send someone to the house to fix the windows really they were already done. He claimed they would have done it my point was yes you might have sent some one (which meant another day off from work) but the job should not have been left the way it was . We spent a lot of money for energy efficiency windows and they were not installed correctly. The company's side of the story will be they would have followed up on the caulking and yes they were willing to come back. After they left a message to set up a date they also wanted all the energy company's info which I kind of understand but at the point I emailed the sales person and said don't worry about coming to the house we are all set. He never followed up and that was my last contact with the company.If the sales person was more compassionate and understanding we might have recommend them.
Response from J C Tonnotti Window Co
"Total Job Cost $14,000 We are sorry to hear The Christiano’s felt they had a negative experience. JC Tonnotti strives for excellence as evidenced by the positive reviews we have received. We were not made aware they were displeased with the sales representative and we will frequently let our customers know about the different services we offer including a cabinet re-facing division. The Christiano’s state they love the windows and the door however, they stated they were displeased with the caulking on the windows after an energy audit. All our clients are walked through an inspection at the time of completion and instructed on the operation of the windows and the installation they signed off on everything with the installers. We would have appreciated the opportunity to speak with the audit company or to at least have pictures of what they felt the issue was. Apparently, she had them complete everything and called us after the fact. She states our representative did not get back to her however; we have emails and messages that were left trying to make contact. When contact was made she wanted money back for the windows however would provide no evidence to back it up. JC Tonnotti takes pride in our work and we value each and every customer!"
William M.
Oct 2015
.
Response from J C Tonnotti Window Co
"We thank you for your feedback and we are glad that this was a positive experience. Please don't hesitate to contact us for any future home modeling needs. Miriam Office Manager JC Tonnotti Window Company"
Nicole D.
Aug 2015
Jason the sales guy came and explained everything thoroughly on how the windows are made, how they work and everything that was included in the price trim, warranty etc. Then after a week or so a gentleman came out and measured all the windows to make sure the dimensions were correct. Approx. 3 -4 weeks later the secretary couldn't reach me by phone but emailed me directly the date they wished to install and they remembered I need certain days when my household already had the day off. On 7/15 2 workers came to replace the windows. They were great guys very professional and quick. It took one day for installation and my apologies to the one worker who was stung several times by bees that day under my one window area but they completed the job just in time for the rain to start. I would highly recommend this company to everyone and I already have. The entire company is very professional and did a great job. When it's time to replace my siding I will be calling them again. Thank you all for making this an easy experience for a first time home buyer the entire staff was fantastic!!!
David W.
Jul 2015
The workers were very polite, professional and knowledgeable of the product. They were quick and cleaned up all the mess.
Kim B.
May 2015
Failure to abide to personal agreement. Very disappointed.
Response from J C Tonnotti Window Co
"Thank you (removed member name)! It's been a pleasure working with you! Trish Office Manager"
Diane C.
Mar 2015
Painting: Yankee Painting was sent to do the job. The owner Jim came out and said he would first send his son Mike to power wash the deck and I actually had him wash the whole building. That went well. Then Mike showed up to do the painting, admitting to me that he had NEVER painted anything before. I immediately was not happy as I felt I was paying for a professional and I was given an amateur. When he was "done" it looked like an amateur job. It was a mess. Missed spots, entire railings not painted, paint all over my vinyl siding, it was awful. After I complained, Jim the owner was sent out to look at it and he proclaimed it fine!!! He had told me he was 73 years old and I have to think that his eyes are failing. Fortunately, a fellow named Jimmy was sent to paint the front door and he was a real professional. Did a great job and when I told him about the deck he asked to see it right away. He agreed that it was a TERRIBLE job and called the company. Jimmy was out the next day and repainted my deck. But had he not called, neither JC Tonnotti nor Yankee Painting were going to do anything because the nearly blind Jim had said it was fine.
Roofing at my house: They stripped and re-roofed the area over the bonus room where it had leaked last year. They recommended a larger gutter as well and sent another company to install that. This cost a total of $5300. Result? Exactly the same leak problem this year. I could have saved $5300 and gotten the same result. Now I have to try to find someone that actually knows what they are doing. We are still cleaning up from the mess with from water leaking in.
Roofing at my office:
I had told them it needed flashing. You could see there was no flashing. These arrogant jerks stripped the roof and replaced shingles added water barriers...all things that I am sure did not need doing but NEVER PUT UP FLASHING!!! Result: same leaks as we had before. Cost? $2710. Another waste of money.
Their billing system is also incredibly confusing as they give you one estimate for all the work combined, but then each contractor collects his individual portion. I could not keep it straight with all the different people asking for money. And if you don't pay them "RIGHT NOW" they bang on your door and yell at you like you are a deadbeat. (Jim from Yankee Painting especially). Wow!
JC Tonnotti is good for installing windows. They seem to know that. Anything else, don't waste your money.
Response from J C Tonnotti Window Co
"Dear (removed member name); Thank you for taking the time to review our company. We regret that the project did not progress as we had all hoped. Regarding the painting; we apologize that you were not satisfied with the original painting. We did send someone back to complete the project to your satisfaction. The roof repair was done. Occasionally a repair does not satisfy the problem with doing a complete new roof. This is explained when the project is booked. Our billing is done with Quick Books. Since you had multiple jobs at more than one location Quick Books shows the total balance due. We had to create manual invoices for you. We are a small business that strives for !00% complete satisfaction. As a business owner yourself I am confident that you understand sometimes a situation is not resolvable with an individual to their complete satisfaction which is the case with you. We regret you feel as though you would not use us again since all work was completed and we showed up as promised. Sincerely, Faith Tonnotti"
Stanley D.
Jan 2015
Overall I would say it was an OK experience. The roofing and gutters went real well. One widow was not ordered and came in late. Two windows were ordered in the wrong color, but we agreed to a price reduction. One door was ordered wrong and we also agreed to a price reduction. The colors of the trim were not what we expected and don't match the exterior of the windows as much as I would have liked. The quality of the windows, doors, siding is very good (Harvey windows).
One thing I was disappointed with was the installation of the doors. They put zero insulation around the door jam and the first winter there was a breeze coming in around the trim which I had to take off the molding and put in insulation.
The workers themselves were very professional and cleaned up the yard well.
As with any large contract for services, get it in writing.
One thing I was disappointed with was the installation of the doors. They put zero insulation around the door jam and the first winter there was a breeze coming in around the trim which I had to take off the molding and put in insulation.
The workers themselves were very professional and cleaned up the yard well.
As with any large contract for services, get it in writing.
Lena F.
Aug 2014
unknown
Linda V.
Jul 2014
They were very professional--met all dates/appointments, did a quality job installing quality windows. They explained how it would look slightly different from the 60 year old windows I had. They also fixed an older Harvey window I had which they had not installed. In addition, they provided a new screen to replace one with a hole in it (for a small fee); again, they had not installed the original window. I was very happy with the service and would use them again.
Response from J C Tonnotti Window Co
"Thank you [member name removed]! We enjoyed working with you! Please keep us in mind for any other projects. Trish Office Manager"
Adam A.
Jul 2014
Absolutely fantastic! I was completely blown away by all aspects of the service. They were fast, extremely professional, very courteous, organized, prompt, and really met all of our expectations. On top of that, their prices were reasonable (at least compared to the 10 other estimates we got).
Joe Tonnotti is the owner.
Joe Tonnotti is the owner.
Response from J C Tonnotti Window Co
"Thank you Mr. [removed member name]! We appreciate the time you took to let us know how we are doing. Trish Office Manager"
Craig K.
Apr 2014
The Roof looks great. The workers were great. I had some water spots on the ceiling in my living room near the window months after the new roof was installed. I called and the response was that it was due to ice damming. I did get the roofer to come out and inspect it. He said everything looked fine. He put the gutter back up tight to the house. I have not had the ceiling cut open to find the source of the leak but it was only in one spot. Customer service was excellent and I received a prompt response. If I eventually find out it is an issue with the roof, then my opinion may change.
The windows are great. They really look good and they cut down on energy costs. I have no complaints. I would recommend this company. They have great financing, 18 months, same as cash, hard to beat that.
The windows are great. They really look good and they cut down on energy costs. I have no complaints. I would recommend this company. They have great financing, 18 months, same as cash, hard to beat that.
David M.
Mar 2014
the estimate was done several months ago, as the window had to be custom made, and then the scheduling was a bit of a challenge with the weather, and vacations, etc. All through the process, the communications were excellent. I always knew what the status was, and had good communication about when they would arrive, delivering the window, etc.
The requirements for the window were quite stringent, as we are part of an association that has very clear rules on how the windows must look, and match exactly the prior unit. So the price was higher for this than a normal install and quote.
The day of the install, the team arrived, and was able to remove the old and replace the new within 4 hours. really excellent job. very neat work, and replaced all of the trim both interior and exterior so the window and all of the casing was new. i was impressed when the new window fit exactly in the old opening. very precise.
The requirements for the window were quite stringent, as we are part of an association that has very clear rules on how the windows must look, and match exactly the prior unit. So the price was higher for this than a normal install and quote.
The day of the install, the team arrived, and was able to remove the old and replace the new within 4 hours. really excellent job. very neat work, and replaced all of the trim both interior and exterior so the window and all of the casing was new. i was impressed when the new window fit exactly in the old opening. very precise.
Thomas V.
Mar 2014
House looks great, great product, however, pricing is high. Front door with custom glass over $2,000. Screen door with low "E" (nothing fancy) $900. Workers are very professional and do great work, however, be prepared for sticker shock. Should've done some shopping first (my bad).
Response from J C Tonnotti Window Co
"Hi [member name removed], Thanks for taking the time to write a review of our company. We appreciate your time. We are looking forward to working with you on your decking project next! Thanks, Trish Gibson Office Manager"
William F.
Dec 2013
well planned, well organized, prompt, efficient
the two professionals worked well together and with the electrician
very pleased with results
no surprises
the two professionals worked well together and with the electrician
very pleased with results
no surprises
Martin M.
Nov 2013
They did well. I thought it was a little expensive but the service was good. They were prompt and on time. There was a problem but they come and fix it. So that was good. The service was good and there was no charge to me. They just came and fix the problem.
Dennis J.
Sep 2013
The installers arrived on time and got right to work removing the old windows. These windows were very difficult to remove however they managed to do it professionally. After installing the new windows, I was instructed on how to tilt to clean them and was given a bit of other helpful advice. Prior to leaving the crew cleaned and vacuumed every speck of debris.
I have recommended Tonnotti & Co. to many of my neighbors the Mattabasset condominiums in Meriden.
I have recommended Tonnotti & Co. to many of my neighbors the Mattabasset condominiums in Meriden.
Jeffrey R.
Aug 2013
We hired JC Tonnotti as one of two approved window installers for our condo complex. We signed with them as the cost shown represents a significant savings over the original quote we received. We're new homeowners and through news stories and anecdotes shared by friends who own homes, we were prepared to be taken advantage of at every turn (not specific to Tonnotti, but by anyone involved in home renovation).
To be fair, there were some bumps in the ordering/scheduling process. The windows were delayed at the factory but we weren't informed, and instead of being ready for the end of May as we hoped, they were ready just in time for out of town guests to arrive for a week, in mid-June. We settled on July 2, but when I called to confirm the week before, I was told we weren't on the schedule. We ended up scheduling for July 19, a month and a half behind when we expected to get the windows, and a full month later than the original date we were given.
Once the crew showed up, however, everything ran like clockwork. The work was completed in one day. The crew was great, especially the crew leader, Dave. Very friendly, professional, willing to pause with whatever he was doing to answer a question. Our home inspection (we bought the condo in February) revealed that there might be some water damage in the corners of two windows, but once the old ones were out he took the time to show me that the framing was fine. The windows in our complex have exterior trim around them that's made up of boards covered in aluminum; while they made the house weathertight on the first day, Dave and another crew member had to return on Saturday and spend the entire day cutting and forming the aluminum cladding. They paid attention to the smallest detail, and even re-mounted a plant hanger they had to remove from the exterior trim when they began the job.
The new windows replaced 40-year-old single-pane, metal-frame windows that were original to the unit. Prior to replacement, our living room temperature would climb to 81-82 degrees even with the central air set on 75. The a/c just couldn't keep up. Since the new windows have been in, the entire house is much more comfortable, and the a/c keeps the entire place at 75 all the time. While the process could have been smoother at the outset, we're very happy with the end result and will consider contacting JC Tonnotti again next year about replacing the two exterior steel doors and storm doors on our unit, and possibly a few years down the road for a quote on finishing our basement.
To be fair, there were some bumps in the ordering/scheduling process. The windows were delayed at the factory but we weren't informed, and instead of being ready for the end of May as we hoped, they were ready just in time for out of town guests to arrive for a week, in mid-June. We settled on July 2, but when I called to confirm the week before, I was told we weren't on the schedule. We ended up scheduling for July 19, a month and a half behind when we expected to get the windows, and a full month later than the original date we were given.
Once the crew showed up, however, everything ran like clockwork. The work was completed in one day. The crew was great, especially the crew leader, Dave. Very friendly, professional, willing to pause with whatever he was doing to answer a question. Our home inspection (we bought the condo in February) revealed that there might be some water damage in the corners of two windows, but once the old ones were out he took the time to show me that the framing was fine. The windows in our complex have exterior trim around them that's made up of boards covered in aluminum; while they made the house weathertight on the first day, Dave and another crew member had to return on Saturday and spend the entire day cutting and forming the aluminum cladding. They paid attention to the smallest detail, and even re-mounted a plant hanger they had to remove from the exterior trim when they began the job.
The new windows replaced 40-year-old single-pane, metal-frame windows that were original to the unit. Prior to replacement, our living room temperature would climb to 81-82 degrees even with the central air set on 75. The a/c just couldn't keep up. Since the new windows have been in, the entire house is much more comfortable, and the a/c keeps the entire place at 75 all the time. While the process could have been smoother at the outset, we're very happy with the end result and will consider contacting JC Tonnotti again next year about replacing the two exterior steel doors and storm doors on our unit, and possibly a few years down the road for a quote on finishing our basement.
Leslie K.
Jul 2013
VERY NICE PEOPLE. HIGHLY SKILLED. COURTEOUS. SHOWED UP WHEN THEY SAID THEY WOULD. CLEANED UP VERY WELL. OFFICE STAFF RESPONSIVE AND HELPFUL. HIGHLY RECOMMEND THIS COMPANY. JOE TONOTTI, THE OWNER, WAS PART OF THE WHOLE JOB.
Response from J C Tonnotti Window Co
"(removed member name), We would like to thank you for taking the time to write such a great review for us! We really appreciate it. We value your business and enjoyed working on your project with you. If you pass on our name and your referral lets us know it was you when they sign the contract we would be delighted to send you out to dinner on us! You were wonderful to work with and again, thank you for allowing us the opportunity!"
Fred Z.
Jun 2013
Had to wait about a month and half to get windows installed. Installation went well.Had to pick up a few scraps around the site. After the installation one of the windows doesn't stay all the way up when opened. Quite expensive for just 4 windows installed.
10-18-13 I spoke with Dawn who helped me find the video to fix the window that wouldn't stay up and it looks like a easy fix!
10-18-13 I spoke with Dawn who helped me find the video to fix the window that wouldn't stay up and it looks like a easy fix!
Response from J C Tonnotti Window Co
"Hi (deleted member name), I'm trying to reach out to you. The window that does not stay up is a simple fix. It sounds like it's out of the blancer system. We have a video on our website that I'd be happy to have you view. It takes about 2 mintues to fix. There are other solutions that are just as easy if you would call our office. I'm having a hard time reaching you because you are posting here with a different name and address than we have on our files. Hoping to hear from you soon, Trish Office Manager"
Donna L.
Jun 2013
They did do an excellent job. They clean up everything very nicely.
The only thing tht I didn't like is they didn't complete the job in consecutive days.
They started then came back 3 days later to finish first two windows, the last
window was complete in one day. The workers and the office staff were very
good to work with and I would recommend them.
The only thing tht I didn't like is they didn't complete the job in consecutive days.
They started then came back 3 days later to finish first two windows, the last
window was complete in one day. The workers and the office staff were very
good to work with and I would recommend them.
Licensing
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FAQ
J C Tonnotti Window Co is currently rated 4.5 overall out of 5.
J C Tonnotti Window Co accepts the following forms of payment: CreditCard
Yes, J C Tonnotti Window Co offers free project estimates.
No, J C Tonnotti Window Co does not offer eco-friendly accreditations.
No, J C Tonnotti Window Co does not offer a senior discount.
No, J C Tonnotti Window Co does not offer emergency services.
No, J C Tonnotti Window Co does not offer warranties.