WB Dickenson logoApproved Pro
Approved Pro

WB Dickenson

Basement - Remodel, Bathroom - Remodel, Kitchen - Remodel,

About us

WB Dickenson, is a family-operated, full service plumbing, heating and remodeling company. We've been servicing the greater Hartford area since 1952. We specialize in residential and commercial service work and bathroom and kitchen remodeling. Our attention to detail and customer satisfaction is second to none. We will respond to you within the hour any time of day and can usually make it to your home the same day for smaller plumbing and heating jobs. Give us a call today for your free estimate on remodeling your bath or kitchen. Our in-house carpenters, tiling specialists, and plumbers do beautiful work. (See our albums for proof!)

Business highlights

Emergency services offered
73 years of experience

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.8100 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
8%
3
0%
2
0%
1
1%

Filter reviews by service

Showing 1-25 of 100 reviews
Kitti Z.
Mar 2023
5.0
Yes, I recommend this pro
WB Dickenson remodeled my entire kitchen very recently. This company is amazing and we are thrilled with the results! Besides offering a high quality product, WB Dickenson has high quality professional installers, electricians and plumbers. Everything was done as promised. And the price was reasonable, too. They took an old 1980â s kitchen and turned it into something youâ d see in Better Homes and Gardens. We couldnâ t be happier!! WB Dickenson is an A++++++ company!! I highly recommend them for any project!!

Emma M.
Sep 2021
5.0
Water Heater Installation and Replacement
Yes, I recommend this pro
Great service!

Cynthia D.
Feb 2021
5.0
Bathroom - Remodel
Yes, I recommend this pro
We were looking to facelift a small bathroom without a major remodel. TJ did not try to oversell the project (he actually suggested doing less rather than more) and was able to have a custom counter/sink made for a very tricky cabinet base. His crew installed 2 toilets, a light fixture, and a new sink top (including all new plumbing in the cabinet) in less than a day AND in the middle of a pandemic and snowy weather. They laid drop cloths from the front door to the bath, wore masks, and left no clean for me. Communication via email was easy throughout the process and Lisa , in the office, was delightful anytime I had to call. We will definitely reach out to TJ at W.B. Dickenson if we are need of another facelift, a full remodel, or just have some plumbing work to be done!

Stephen P.
Oct 2020
5.0
Water Heater - Repair or Service
Yes, I recommend this pro
Showed up on time, cleaned up, Excellent Job. Would recommend.

Misty C.
Feb 2020
5.0
Bathroom - Remodel
Yes, I recommend this pro
The work that WB Dickenson did to bring my vision of our main bathroom to life was meticulous and the tile work is especially beautiful. Our house is older and the bathrooms are small by today's standards, but our remodeled bathroom is the nicest bathroom I have ever seen - of any size. I will definitely be using WB Dickenson for my future remodeling needs.
Response from

"Hi Misty, I am so happy to hear this. I can not wait to see it. Please let me know when you are ready for me to come take a look at the kitchen. I'm very happy to help you with that when you are ready."


Ginny D.
Feb 2020
5.0
Bathroom - Remodel
Yes, I recommend this pro
$2,000,000
The crew were great! Polite, even friendly, neat and orderly, efficient, kept everything tidied up.
Response from

"Thank you for the review and the rating"


VASAVI B.
Jan 2020
4.5
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro

Konstantin P.
Jan 2020
5.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro
I would recommend them.

Steven O.
Dec 2019
5.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro
[No comments provided]

Russ B.
Sep 2019
5.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro
Called to schedule repair work and receptionist was very kind and professional. A few hours later, Jim who is a plumber called to let me know he was on the way. Within 20 minutes he was at my house. Jim was able to locate and repair a water leak and I found him to be very kind,easygoing and very professional. I have used this company for years and always have a fantastic experience. Thanks Jim for all your help and thanks w.b. dickenson for always taking care of my issues in a fast professional manner.
Response from

"Thank you for your kind words, Russ! It was a pleasure working with you :)"


Mary G.
Sep 2019
5.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro
$16,600
Very professional, fast service, friendly, explained what was done.
Response from

"Mary, we appreciate the positive review. Thank you for your business, and please dont hesitate to call with any future plumbing, heating, or remodeling needs :)"


Frank G.
Sep 2019
5.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro
All I have to say is, if you want to deal with a company who offers great customer service, quality plumbing work and is reasonably priced, look no further W.B Dickenson is your plumbing company. Alex and Tyler did a great job for me today. I definitely will be asking for them again when I am in need of any plumbing work.
Response from

"Thank you, Frank!! It was a pleasure working with you and we look forward to working with you again in the future :) Good luck on your basement remodel!"


Marc S.
Sep 2019
5.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro

Chris C.
Sep 2019
5.0
Bathroom - Remodel
Yes, I recommend this pro
This company is very professional, polite and respectful. They did a great job on our bathroom. They also went above and beyond to fix a problem that occurred.
Response from

"Thanks, Chris :) We are so glad to hear you are happy with your new bathroom. Unfortunately, no job ever runs perfectly smooth, so we do our best to solve any problems that may arise in a timely and satisfactory manner. Thanks for your recognition, and we look forward to working with you on any future plumbing, heating, or remodeling needs."


Doug P.
Aug 2019
5.0
Basement - Remodel
Yes, I recommend this pro
TJ provided a much better price than the others that quoted our basement bathroom addition. We had to call him a couple times to check on status but he got it done on time. Thanks.

Sal D.
Jun 2019
5.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro
Technician was pleasant and helpful and answered questions.
Response from

"Thanks, Sal! Don't hesitate to call us for any future plumbing, heating, or remodeling needs :)"


Mitchell W.
Jun 2019
5.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro
I requested a non-emergency repair quote on Sunday afternoon. I received a call from the contractor first thing Monday morning. The contractor showed up later that morning and completed all work in an efficient and clean manner and at a reasonable price. Couldn t ask for anything more than that.
Response from

"Thank you, Mitchell! Efficiency, cleanliness, and fair pricing are three top priorities here at W.B. Dickenson and we thank you for your business!"


Bethany S.
May 2019
5.0
Bathroom - Remodel
Yes, I recommend this pro
I was very pleased with all of the work completed by Mike and the plumbers. There were issues with the countertop and floor and they all handled everything professionally and patiently. I have gotten lots of compliments on the work.
Response from

"We are so glad everything was to your satisfaction, Bethany. Thank you for your business, and do not hesitate to call for any future needs :)"


Diane C.
May 2019
5.0
Basement - Remodel
Yes, I recommend this pro
Respectful, clean, and professional from start to finish on our basement office project. Very satisfied with the results. We had multiple bids and we chose well! We will definitely consider W.B. Dickerson for our next home project,
Response from

"Thank you, Diane for the kind words, and I am happy we were able to help you get your project done to your satisfaction. Enjoy the new space!"


Joe W.
Mar 2019
5.0
Water Heater Installation and Replacement
Yes, I recommend this pro
$120,000
The service technicians (plumbers in this case) were very professional, pleasant and thorough. The overall response of W.B. Dickenson was great, from first contact through HomeAdvisor to job done was ~4hrs. Considering this was an emergency hot water heater replacement I couldn't have expected any better.
Response from

"Thank you so much, Joe! Don't hesitate to give us a call for any future plumbing, heating, or remodeling needs :)"


Matthew W.
Mar 2019
5.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro
I had a great experience with Alex and Tyler. WB Dickenson was on time and able to service my home right away. They also were able to order me special parts and installed them the same day they were delivered. I will be using this company in the future.
Response from

"Thank you, Matthew! We do our best to get the job done as quick as possible. When you're happy, we're happy :)"


Wendy C.
Mar 2019
5.0
Water Heater - Repair or Service
Yes, I recommend this pro
I was directed to this company from home advisors, on a Saturday as my water heater started leaking! Out of 4 companies I called that said they were available 24/7 WB Dickenson was only company that called me back! They told me how to turn water off, how I could drain the tank, and that they could come out on the weekend and the extra cost or wait till Monday! On Monday they contacted me and let me know they were coming arrived on time and the 2 service men were outstanding! Highly recommend this company!!
Response from

"Thank you Wendy, I'm happy we were able to help you and I look forward to helping you with your needs in the future. I hope you have great hot water now!! And most importantly, no leaks!"


Monique T.
Mar 2019
5.0
Bathroom - Remodel
Yes, I recommend this pro
They are very neat and professional about cleaning up the area they are working in every day before they leave. They haul away all demolition trash in their own trucks. All of their subcontractors from painter to tile installer and sheetrocker were very professional and pleasant to work with. I highly recommend them.
Response from

"Thank you, Monique, for your business and your continued loyalty to our firm. We pride ourselves in making our customers happy! Enjoy your bathrooms!"


Caroline H.
Nov 2018
1.0
Unprofessional, condescending and overall horrible experience. Our boiler was installed 1 year ago and we came home to no heat during the first snowstorm of the year. Checked the boiler and it appeared to be an electrical problem. Called their emergency service and decided to have them come out the next morning. Got a call in the morning and was told there was nothing that they could do until next week. Tom (the owner) is very unprofessional and was screaming in the background of the call, saying extremely rude and degrading comments about me , that I could hear! Extremely unpleasant experience...avoid at all costs! Will be going elsewhere to find a solution as W.B Dickenson does not respect customers and does not value their trust.
Response from

"Caroline, I am very sorry that you felt like you had a bad experience with our company. You originally called us on an emergency basis stating that you had no heat on a new boiler that we installed over a year ago. We discussed the emergency rates, which you didn't want to pay, so you decided to wait. After which, you called the next business day expecting "warranty service". However we checked into the history, and found out that you weren't the original owner who paid us to install the boiler. You stated that you were the new home owner. [FYI: Boiler warranties expire with a transfer of ownership no matter which boiler it is] You also mentioned that your boyfriend is a licensed electrician and did something to the control and something "popped". In response to that. I stated that we are not liable for anything that somebody else touched and shorted out, but I would try and help by calling the electrician (All Service Electric) who originally wired the boiler almost 13 months ago. I was able to get in touch with Paul (the owner) who called you, then came to your house later that morning, installed a new transformer, diagnosed the heating system finding a bad zone valve head which originally caused the "no heat" problem. Paul assisted your boyfriend, got the heat going, explained what needed to be done, and only charged $125.00. In closing, I helped you out when you weren't even a customer of ours. The zone valve that went bad was part of the original heating system, not work from the original installation. At no time did any rude or personal degrading comments occur when you were on speaker phone with my receptionist. All I said was that your boyfriend shorted something out so he owns it. I believe a Thank You is deserved rather than your negative comments all over social media. Happy Holidays"


Jim L.
Oct 2018
5.0
Yes, I recommend this pro
Timely and quick repair.
Showing 1-25 of 100

Licensing

State Contractor License Requirements

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*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing

FAQ

WB Dickenson is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: Closed Sunday: Closed
WB Dickenson accepts the following forms of payment: CreditCard
Yes, WB Dickenson offers free project estimates.
No, WB Dickenson does not offer eco-friendly accreditations.
No, WB Dickenson does not offer a senior discount.
Yes, WB Dickenson offers emergency services.
Yes, WB Dickenson offers warranties.

Contact Information

53 Commerce Way, South Windsor, CT 06074

Service Hours

Sunday:Closed
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:Closed
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