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About us
Dalene Flooring Carpet One has been serving Connecticut families and communities for over 66 years (since 1949). We're a third-generation family business with close ties to the communities we serve. We're committed to providing only the finest floor products and installation, backed by our Beautiful Guarantee®. Our Beautiful Guarantee lets you purchase the flooring of your dreams and makes sure you are 100% happy with your choice - but if you're not happy, we'll replace it for free! (see stores for details). Our Installation team are certified as 5-diamond Installation Excellence members and are evaluated on each and every job to insure that that they are providing first-class service. Dalene Flooring employees two on‐staff designers to help you design your entire space from the floors to the paint selection and the use of their expertise is complimentary to our customers. Dalene Flooring Carpet One is part of a Co-op. With a Co-op business, you get expertise without compromises - selection, pricing, and a vested interest in your community.
Business highlights
76 years of experience
Services we offer
• Flooring Installation • Conventional or Dustless Sanding & Refinishing • Complementary Design Services: In-house Designers • Carpet Binding • Residential, Builder & Commercial Flooring • Hardwood Floors • Bamboo & Cork • Carpet • Ceramic Tile • Vinyl • Laminate • Marble and Granite • Area Rugs • Stair Runners • Heated Floor Systems • Financing • Healthier Living Installations • Armstrong Elite Showroom • Floor Care/Maintenance Products • Exclusive Warranties
Services we don't offer
Carpet Cleaning (but we can refer a professional)
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 8
Assorted photos uploaded by Dalene Flooring Carpet One
Reviews
4.431 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 13% | ||
| 6% | ||
| 6% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 31 reviews
Emelie D.
Jul 2017
Robin in Manchester store is very patient and knowledgeable. She took time to make sure our questions are fully answered and she returned every email and voicemail messages. Installation was done efficiently and professionally.
Amy P.
Jan 2016
Couldn't be happier with our experience with Dalene's. Rob was a pleasure to work with! He was professional, knowledgeable and involved with every step of our project. I would highly recommend this company and will use them again for future projects.
Jeff S.
Dec 2015
We didn't use their services. I contacted them to get an estimate and they never called me back. I sent them emails, he was supposed to get back to me with an estimate. I called him twice and sent him emails twice. He didn't respond at all, so I was extremely dissatisfied with them. They were supposed to set up an appointment to come do an estimate. My guess is, it wasn't a big enough job for them, so they ignored it. It was the owner of the company that I spoke with initially. Chris Dean is the owner of the company that I spoke with personally. I called him twice, left messages, and sent him two emails, and he never got back to me.
Response from Dalene Flooring Carpet One
"This was for a commercial carpet bid not a retail client. Our Commercial Sales Associate, Chris (not the owner) got in touch with the customer and apologized for the miscommunication. This was a commercial job for Bradley Airport, there were plans given to Chris but he was waiting on information from the customer on clearances before providing a proper bid for the job. We're hoping with the apology and understanding of what was miscommunication, that the customer would address the rating that was given based on it not being a retail job."
Michael H.
Nov 2015
unknown
Cheryl S.
Oct 2015
unknown
William B.
Oct 2015
Rob in South Windsor store handled the selection and ordering process very professionally. He came close to matching a lower price from another vendor, but we went with Dalene because of his professionalism and the assurance of local quality control. Rob, himself, measured the room and explained all of the steps necessary to prepare for installation. We took care of removal of old carpet and baseboard trim.
After delivery of materials on the appointed day, Kendall, the installer, came the next day. He was friendly, professional, and very experienced at his job. All sawing was done in the driveway to minimize dust. He completed the entire installation and cleaned up by noon. The installation was perfect--no flaws.
We would use this company again for similar jobs, provided that they send Kendall to handle the installation!
After delivery of materials on the appointed day, Kendall, the installer, came the next day. He was friendly, professional, and very experienced at his job. All sawing was done in the driveway to minimize dust. He completed the entire installation and cleaned up by noon. The installation was perfect--no flaws.
We would use this company again for similar jobs, provided that they send Kendall to handle the installation!
Robert V.
Apr 2015
Great price, good follow up, courteous and professional. I deal with hundreds of contractors each year inn my profession and these guys were right on the money.
Joan K.
Jan 2015
unknown
Donato M.
Dec 2014
unknown
Michelle P.
Jun 2014
unknown
William F.
Feb 2014
The installers were pleasant, courteous and skilled. We are pleased with result.
Christopher W.
Oct 2013
installation date: 10/18 promised, 10/25 scheduled. Requests for an earlier installation were forgotten.
Installation process: 2 hours scheduled on invoice for installation. 4-5 hours was announced at arrival. 6.5 hours to completion.
First installer was bogged down, a second arrived and worked for an hour, then left to start another, important installation.
baseboard strips sufficient for only one room came with the order. Part of that room was not covered with baseboard. Extra pieces were removed. Dalene promised to remedy situation.
Installation process: 2 hours scheduled on invoice for installation. 4-5 hours was announced at arrival. 6.5 hours to completion.
First installer was bogged down, a second arrived and worked for an hour, then left to start another, important installation.
baseboard strips sufficient for only one room came with the order. Part of that room was not covered with baseboard. Extra pieces were removed. Dalene promised to remedy situation.
Response from Dalene Flooring Carpet One
"Let me know just say, your sales associate said it was a pleasure doing business with you. We are sorry to hear that you weren't completely satisfied with your experience. I would like to just acknowledge some of the points you made to hopefully clear things up. As far as timing of the installation, you're right, the installation could not be moved up. Our installation coordinator worked with your sales associate to try to move up the date however the schedule was completely booked. It's always a challenge to keep our schedule on track to make our customers happy but also we make sure the installation team has an adequate time to do each job well. We did bring in a second installer so that he could help while he waited to get to his second job which later that day. The work in your home was a one day job for one installer but our installation manager felt since there were two bathrooms, the extra hand would be helpful. I understand that there was a confusion as to whether to use wood base or vinyl base but either way, we did in fact resolve that issue. With this review, you are helping to improve the services we provide. In a family business especially, our clients are extremely important to us and I hope you will re-consider us in the future. Thank you, Steve Dalene"
Robert C.
Oct 2013
f soso. The salesman was very courteous and professional but the installers ran
short of tiles and I had to wait for about 4 weeks to have the entry hall completed.
the installers did a fine job of installing tiles and were professional, skilled workers.
short of tiles and I had to wait for about 4 weeks to have the entry hall completed.
the installers did a fine job of installing tiles and were professional, skilled workers.
Response from Dalene Flooring Carpet One
"Unfortunately, the space was measured incorrectly and we did in fact run short on tiles. Everything you said was correct with that and we are very sorry for that pitfall. It doesn't happen often but when it does happen, it takes very precious time to get the material in from the manufacturer, even with a rush on the order. I'm glad that you were pleased with our installation work and I hope in the future that you can reconsider doing business with us as what happened in this situation is rare. Thank you, Steven Dalene"
Ellen C.
Oct 2013
good.Salesperson at WH branch was very lax on follow thru for quotes and schedule.
Disappointed that original floor material had been discontinued after sales person said was available.
Overall experience was not very
Disappointed that original floor material had been discontinued after sales person said was available.
Overall experience was not very
Response from Dalene Flooring Carpet One
"We sincerely apologize for how delayed the follow through was for your project. We are not looking to make excuses but there was a family emergency and that sales associate went on leave (without much warning/follow up with jobs). Once we found out about this, we tried hard to remedy the situation and were able to provide the same color and wear layer on the product that had gotten discontinued however the difference was the core was thinner (which would not effect the longevity of the product). If there were any follow up questions or concerns, you do have my cell phone. I hope for your next project, we can prove to you what the Dalene Difference is all about. Thank you, Steven Dalene"
Richard L.
Sep 2013
WE USED DALENE FOR A LARGE NEW HOUSE AND THEY DID A GOOD JOB BUT WOULD NEVER COME BACK FOR SERVICE AND FINE TUNING AND STEVE DALENE REFUSED TO EVEN RETURN OUR PHONE CALLS
Maureen M.
Jul 2013
The installers were very careful and respectful of my home when they did the work. They have always done a spectacular good job. We'd never use anyone else. They're very responsive to any issues you might have making sure they fix them. They just do high quality work and have really good quality products. They have great product selections. They do great attention to detail and they're always very concerned about doing exactly what I want, so they ask a lot of good questions. Their prices are not the lowest, not the highest but very good.
Response from Dalene Flooring Carpet One
"(Member name removed), Thank you so much for such a great recommendation of Dalene Flooring. We're glad that you were happy with our work. As a family business, we strive to stand behind our work and do what we can to not only make you satisfied but to love your floors. If you ever need advice, help or additional flooring, please don't hesitate to call! Thank you, Steven Dalene"
Cindy W.
Jun 2013
Lovely carpet. Men who came to install were very nice and cleaned up afterwards. I would use Dalene again.
James B.
Feb 2013
I was very pleased and recommend
Carolyn H.
Feb 2013
We used Dalene Tile in Manchester as a part of a $70K remodeling job that included a full bathroom, laundry room and two bedrooms. Dalene was a subcontractor who tiled the bathroom floor and bath surround. I was pregnant at the time and wanted all the work to be completed one month before the baby's due date.
I selected the tiles and grouts from the showroom and they were very accommodating - then. The install took place during the day while I was at work. When I came home, I discovered that they had not used the grout I ordered but used a cheaper, different colored grout. Since I had specifically ordered black grout for the floor and white grout for the subway tile tub surround, I was very upset to discover that they had used stock gray on both instead, which changed the design effect that I wanted. I immediately called to complain. They sent someone out to look at it and said, "yep, its wrong." And get this: their only offer to make it right was to re-tile the entire floor and surround ON TOP of the bad work, but they wanted to CHARGE ME for the new tile needed to do that!!! Furthermore, doing this would have raised the threshold into the bathroom by a full 2 inches, creating a trip hazard. It also would have delayed the toilet and sink install by 2 weeks. For the tub surround, their solution would have required the plumber to pull out the already installed tub or lose the the flat tub edge (where you put the shampoo bottles, etc.).
We went around and around with them, but they never even had the decency to say that they were sorry for getting it wrong. Our General Contractor tried everything to work with them, including arranging for all of us to sit down to talk together and brain storm other possible solutions. Dalene never budged, saying we had a quality install and should be happy.
I was furious and appalled, but unwilling to delay progress as I was hugely pregnant and the Doc was threatening to put me on bed rest and kept telling me to try to stay as calm as possible. To this day, I feel that they took advantage of my situation and figured that if they remained unreasonable, the problem client/job would go away. I am ashamed of myself that that is exactly what I did. The larger job was finished in time to decorate the nursery and greet the (early) arrival of our daughter.
So now fast forward...
First, they had the gall to charge me for the special ordered grout that they DIDN"T USE. My GC refused to include that on the bill and ended up dealing with that. I also know that the GC now will no longer work with Dalene.
Second, within a year, the tile began to fail in the tub surround. The grout they used was too dry/sandy and cracked and created holes where water could seep through. I brought the GC back to show him and he felt so badly that he re-grouted and repaired the grout for me for free. But now ten years later, I still look at the tile floor and am upset because the color is not what I wanted...
I selected the tiles and grouts from the showroom and they were very accommodating - then. The install took place during the day while I was at work. When I came home, I discovered that they had not used the grout I ordered but used a cheaper, different colored grout. Since I had specifically ordered black grout for the floor and white grout for the subway tile tub surround, I was very upset to discover that they had used stock gray on both instead, which changed the design effect that I wanted. I immediately called to complain. They sent someone out to look at it and said, "yep, its wrong." And get this: their only offer to make it right was to re-tile the entire floor and surround ON TOP of the bad work, but they wanted to CHARGE ME for the new tile needed to do that!!! Furthermore, doing this would have raised the threshold into the bathroom by a full 2 inches, creating a trip hazard. It also would have delayed the toilet and sink install by 2 weeks. For the tub surround, their solution would have required the plumber to pull out the already installed tub or lose the the flat tub edge (where you put the shampoo bottles, etc.).
We went around and around with them, but they never even had the decency to say that they were sorry for getting it wrong. Our General Contractor tried everything to work with them, including arranging for all of us to sit down to talk together and brain storm other possible solutions. Dalene never budged, saying we had a quality install and should be happy.
I was furious and appalled, but unwilling to delay progress as I was hugely pregnant and the Doc was threatening to put me on bed rest and kept telling me to try to stay as calm as possible. To this day, I feel that they took advantage of my situation and figured that if they remained unreasonable, the problem client/job would go away. I am ashamed of myself that that is exactly what I did. The larger job was finished in time to decorate the nursery and greet the (early) arrival of our daughter.
So now fast forward...
First, they had the gall to charge me for the special ordered grout that they DIDN"T USE. My GC refused to include that on the bill and ended up dealing with that. I also know that the GC now will no longer work with Dalene.
Second, within a year, the tile began to fail in the tub surround. The grout they used was too dry/sandy and cracked and created holes where water could seep through. I brought the GC back to show him and he felt so badly that he re-grouted and repaired the grout for me for free. But now ten years later, I still look at the tile floor and am upset because the color is not what I wanted...
Beth S.
Dec 2012
I was directed to the right samples, and was able to take 10 home to try out. I ordered what I wanted after the salesman explained my choices thoroughly, and my order came in promptly. The runner I ordered was delightful - better quality than I thought I had ordered!
Paul D.
May 2012
Purchased carpet & installation for entire 2nd floor. Two bedrooms, walk-in closet, media room, hall & stairs.
Lots of carpet choices, almost too many. My selection was pricey but I chose high-end carpet. There are economical choices as well.
My only, small complaint is with quoting & scheduling. There was a little confusion and miscommunication on what was requested & agreed to in the showroom. However, we eventually got it all sorted out favorably.
Installation was terrific. They did a great job, very impressed with the installation. Nice, clean edges, no buckling, can't see the seams, and stairs came out perfect (even though they are built a little wonky). The carpeting has a grid pattern and it lines up perfectly in every room. Crew was clean & careful & also kept me in the loop when they ran into a problem (the back of the carpet was scraping the paint off the baseboards, something totally expected and unavoidable).
I would advise them to try to be slicker on the quoting & scheduling, but I still recommend them.
Lots of carpet choices, almost too many. My selection was pricey but I chose high-end carpet. There are economical choices as well.
My only, small complaint is with quoting & scheduling. There was a little confusion and miscommunication on what was requested & agreed to in the showroom. However, we eventually got it all sorted out favorably.
Installation was terrific. They did a great job, very impressed with the installation. Nice, clean edges, no buckling, can't see the seams, and stairs came out perfect (even though they are built a little wonky). The carpeting has a grid pattern and it lines up perfectly in every room. Crew was clean & careful & also kept me in the loop when they ran into a problem (the back of the carpet was scraping the paint off the baseboards, something totally expected and unavoidable).
I would advise them to try to be slicker on the quoting & scheduling, but I still recommend them.
Edward P.
May 2012
Do set aside time to browse- the number of choices at Dalene can be overwhelming. Friendly sales folks can help you narrow down your selections.Don't expect to walk out of here with a bargain. This is an investment.
Bill P.
Mar 2012
Their customer service and response was inadequate. The original flooring was damaged when it was shipped and then the rescheduling of the install took a lot of time. After it was installed I couldn't reach anyone by phone or email. They were very unresponsive. They also left trash after they installed the flooring. I couldn't get them to pick it up until two weeks later. I would tell others not to use this company.
Myles A.
Sep 2011
One carpet came in as expected. No complaints.
But what really separated this company is what happened on the second carpet. There was something not right about the second carpet. Something about how it had been manufactured caused it to not look quite right and to feel oily. The company quickly sent a representative who said that he thought something was not right, but was not sure what. The next day the president of the company came to inspect for himself. No question. He agreed the carpet was not right. Full refund. We could take the money and go to another store or we would order another carpet from him.
No pressure, just a sincere apology for the inconvenience.Happy to order another carpet from them - and Recommend them without hesitation.
But what really separated this company is what happened on the second carpet. There was something not right about the second carpet. Something about how it had been manufactured caused it to not look quite right and to feel oily. The company quickly sent a representative who said that he thought something was not right, but was not sure what. The next day the president of the company came to inspect for himself. No question. He agreed the carpet was not right. Full refund. We could take the money and go to another store or we would order another carpet from him.
No pressure, just a sincere apology for the inconvenience.Happy to order another carpet from them - and Recommend them without hesitation.
Robin C.
Sep 2011
Although Dalene's price was mid-range, the salesman came highly recommended from the 3 other estimates I received. On the first day, the installer saw the floor I had chose was wrong because it would leave a gap under the molding. It was returned to the store and sight unseen, trusting the salesman's judgment, something they had in stock in the warehouse. It was perfect. The installer was meticulous, courteous, and professional. It took him and an occasional extra man 5 days, one of which included a snowstorm (he still showed up). I was very pleased and happy with the result until the salesman called to say I owed a restocking fee (I refused to pay because that was the salesman's measuring and estimate that was off) and a charge for a cleaning kit that was originally free on my contract! It seems as if he was trying to get just a little more money from me. Other than that, I would recommend Dalene.
Response from Dalene Flooring Carpet One
"Thank you for providing such great feedback. Tony (your salesperson) felt that you were a wonderful customer to work with throughout the entire process and we, at Dalene's are very happy to hear that you are pleased with the final product. We wanted to quickly clarify that when the installer commented that the 5" engineered wood chosen would need a 1/4" round molding, he did not mean that the product would not work in that application. Having to install a molding in order to make it seamless is something that happens. When measuring/estimating a job, we sometimes cannot tell the distance from the subfloor to the wall molding until ripping out the carpet and prepping the subfloor. Although the first order had to be returned since you did not want to include the molding, we are just happy that you are satisfied with your new hardwood floors. I hope you will recommend us and we'd be happy to help you in the future with any projects. Keep in mind, we have two designers on staff (free of charge with your purchase) that can help accentuate your style and coordinate your flooring with the rest of your space."
Licensing
Bonded
Insured
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FAQ
Dalene Flooring Carpet One is currently rated 4.4 overall out of 5.
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: Closed
Dalene Flooring Carpet One accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Dalene Flooring Carpet One offers free project estimates.
Yes, Dalene Flooring Carpet One offers eco-friendly accreditations.
No, Dalene Flooring Carpet One does not offer a senior discount.
No, Dalene Flooring Carpet One does not offer emergency services.
Yes, Dalene Flooring Carpet One offers warranties.
Dalene Flooring Carpet One offers the following services: • Flooring Installation • Conventional or Dustless Sanding & Refinishing • Complementary Design Services: In-house Designers • Carpet Binding • Residential, Builder & Commercial Flooring • Hardwood Floors • Bamboo & Cork • Carpet • Ceramic Tile • Vinyl • Laminate • Marble and Granite • Area Rugs • Stair Runners • Heated Floor Systems • Financing • Healthier Living Installations • Armstrong Elite Showroom • Floor Care/Maintenance Products • Exclusive Warranties
Carpet Cleaning (but we can refer a professional)