BIRCH MOUNTAIN EARTHWORKS, LLC

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I did write a review on Birch Mountain Earthworks website but found that it was immediately deleted, with only the positive reviews remaining. The workers who came to our home were very helpful however they apparently did not work fast enough to satisfy the owner. The last day the "salesperson" as well as the owner's father arrived to quickly finish the job. We paid to have shrubs replanted and topsoil brought in and seeded to complete the job. The shrubs were literally thrown into holes dug by the salesperson in dress clothes. I was witness to the planting and told them that the roots were not even covered properly. The shrubs did not survive. In addition, the soil was filled with debris, sticks and stones. They threw the grass seed in clumps.

When we went down to Birch Mountain Earthworks with photos of the landscaping we were told they did not guarantee grass. As is our nature, we were polite and respectful to the owner and his parents who were present. The owner was NOT interested in seeing the photos and basically not at all interested in our problem with the shrubs. My husband took issue with his arrogance. The owner asked what we did for a living. We told him we were retired teachers in South Windsor. His response was, " Oh really... what do they say about that. Oh, yeah... those that do, do. Those that can't teach!" He and his father were laughing a we simply left.

In addition, water pools at the base of the walkway when it rains, indicating that the walkway is not level. In light of our previous experience we made the decision not to return to Birch Mountain Earthworks to report this. Instead we hope that our experience will be of help to others who read the "positive" reports on the website. I am sure that the others who have had similar negative experiences with the workmanship and the owner have had their reviews deleted as we have.

My husband and I were extremely pleased with the work and service we received. Jennifer was great helping us pick out the pavers that would work with our budget, and we were thrilled with how quickly we were able to have the work performed (it helped that we started the process early, before their schedule filled up for the Spring).

Shaun and Corey installed our paver patio, and we couldn't have been more impressed with their professionalism. It only took three days for the two of them to complete the work, and everything was spotless before they left each day they were here. We have three dogs, one of which doesn't take to visitors very well, and they were so good with him -- I think he really liked them! I was nervous at first when I saw that Shaun and Corey were smokers -- feared all the cigarette butts I was going to have to pick up, but was in awe when I noticed them putting the cigarette butts in their shirt pockets, rather than just littering them all over the yard. We were also amazed at how well orchestrated everything was....they were in close contact with the office, and just as they needed the next set of materials, they showed up.

The afternoon that the job was completed, Daren came over to see that everything was to our liking, and we enjoyed sitting on the patio telling him how impressed we were with the work that was performed. Neighbors had noticed the work going on as well and also came over to comment on how impressed they were. I have and will continue to recommend Birch Mountain Earthworks to anyone looking to hire landscapers.

The crew that worked the job was fine, but the owner was extremely difficult to work with. He did not communicate well with his crew performing the work as we had to continuously manage the process. The crew performing the work was the only reason we hung in there until completion. The Owner's communications with us were demeaning and probably the most unpleasant I have ever encountered with any service provider/contractor. I don't think he ever really listened to us. Unused materials were returned but never credited. When asked about the credit, the "diesel fuel charges" took whatever we may have had coming. Could go on and on.

Great! Daren was excellent to work with. Bob, the plant guy, was very knowledgeable. The crew was great to work with.

Great! Daren was excellent to work with. Bob, the plant guy, was very knowledgeable. The crew was great to work with.

Excellent concept meetings; they did very good work on the paver's and they stepped in and replaced a porch column that was found to have rotted. Technically good, but I had to work hard to get them to hear what I wanted rather than what they thought a customer would want. There was however, no problem in agreeing to replace a damaged gutter and light that was inadvertently struck by the front-end loader.