On The Fly Computer Guy

First of all they changed the appointment without calling me. Second of all, on the day of the appointment, approximately 15 minutes before the appointment they called, let the phone ring once and then hung up. They never showed up. The next day they asked how the service was. BE AWARE. You have to pay in advance. There are NO REFUNDS. So I paid for service that I never received. It is impossible to get in touch with them by phone or e-mail.

The tech person resolved the problem of me not getting and receiving emails, in a short period of time. I was very pleased with his work.

When they brought it out to set up they could not transfer the data so could not set up. After I transferred it myself, they came back and I found I had only 4 GB of RAM and a 250 GB hard drive, my data had already filled a 500 GB drive. I went to the store and asked for an invoice of the components in my computer. They could not provide one. I asked that they get back to me on how to fix this. No response. I sent a letter on 8/7 and to date have had no response. I tried to contact them on the website but their email does not work! I also could not access the customer survey they had sent. I have been very very disappointed in this company and their lack of customer service.

It was 2 days before I was told it was ready and the charge was over $80. When I got it home and turned it on, it still had the beeping and now, the monitor is blinking (dim to bright) every 2-3 seconds (this is a new problem). After about an hour, it blacked out and rebooted as it had been doing before I brought it in to be fixed. So, end result after 2 days at On The Fly Computer Guy, nothing was fixed and the monitor was now blinking (try working with that for a while). Oh, and by the way, when I originally asked how long they thought it would take to fix it, I was told that they weren’t very busy so they could start right away. Now I understand why they weren’t very busy.

Generally very well. The set up of the new computer, wi-fi, etc. was accomplished and the new computer performed much better. Some email problems still exist, but I think that may be more a function of my need to upgrade Outlook. They did not capture all of the data from my old computer, and I never got an explanation I understood as to why that did not happen, but whatever the missing stuff was, it has not been a problem for me, so obviously it was not all that important. (Someone else with more important data might want to inquire of them about making sure it all gets captured, if possible, before having them do this type of work.) I found them pleasant to work with and willing to explain stuff to a computer illiterate like me, but for some things I think they did not understand the level of basic walking me through stuff that I needed; however, I find this to be a problem with almost every tech person I've dealt with -- the stuff is so familiar to them and so easy to do, they zip through some basic steps I don't know when they are doing something, so I miss how I should solve the issue when it reappears.

I feel I was a good customer and should be able to expect a response on whether the data back-up system is working and why I am not getting notified. I feel work was done and services installed but the customer service is dropped. I am a retired Customer Service Manager and have an understanding what service means.

This was the second time I used On the Fly Computer Guy. The first time was superb, this time not so much. Making an appointment proved to be a bit of a problem. It seemed as if those who were using Angie's List deals were put in a separate, less responsive category. It took several calls to finally make an appointment. I was given a "window" when the technician would arrive, but he actually showed up an hour late. I was about to leave the house when he finally called, saying he was running late. The slow running PC was fixed and is now doing fine. The two wireless links to the printers were also established, but within days the problem occurred again, so we are back to attaching wires from the computers to the printers. I had asked the technician if he would show me how to make the connection, but somehow he never got around to it. All-in-all, not a horrible experience but certainly a disappointing one, particularly compared to the previous visit.

Everything went promptly with courteous and timely updates.

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I was very pleased with the work! He was prompt, professional, and courteous.

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The installation of the new computer went well.  We had an Angie's List coupon for two hours of service and that was about how long it took to complete the task, which included answering a number of my questions about how the new computer worked and would be set up.  The new computer came equipped with Windows 10.  I am definitely not a very tech savvy person and have had some trouble getting used to this, and I've heard a lot of negative things about it, so maybe the shift to this new system is what is causing me to still have problems/questions about what I now have.  So I don't know whether that's the case, or whether everything is working perfectly fine and I am just  too un-savvy to deal with it, or whether the Computer Guys maybe missed something, or simply did not realize that they needed to explain more to me than they did, but I think I may need to have them back for another session.  Again, this comment is not meant to be critical of their work because overall I am quite happy with what they did and their overall promptness, professionalism, etc., and would definitely consider using them again.  It's just to illustrate that so much of anything having to do with computers is, for the average person like me, NOT as "intuitive" or easy as it is for the computer people.  I also would point out that after they did the service, I got an email from them asking me to complete a survey, but when I clicked on the link to their survey, it didn't work.  I also have had trouble contacting them or arranging an appointment by using their website.  This point is irrelevant to the service they provide when they come to your house, and is probably something like the "shoemaker's children have no shoes", but if I were them, I'd spruce up their own computer site a bit.  Probably if you want to reach them you are better of calling them, as they do respond promptly to phone calls if you don't reach a live person on your initial try.

He arrived when he said he would (and called first) and cleaned up the laptop, pronounced my husband's desktop  beyond help (also useful) and, best of all, answered all my questions very patiently.

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Having them come to the house at no extra cost for two hours at this price clinched the deal for me. So I had everything powered up and a list of things ready for the Tech when he showed up. He was very personable and went right to work, running software to clean them both at the same time which I was very pleased with. The computers run much faster and the printer was also fixed ( the latter was so easy it's embarrassing, but hey! It works again) My only issue was arrival time. I really didn't even mind that he was late, I understand you can pay to extend your appointment and finish things off. But I should've gotten a call. I ended up calling 45 Minutes after the latest they said he'd arrive. They were very cordial, tracked his GPS and he was just down the street. Very good to deal with. He explained things thoroughly and I was very satisfied.

Very well

Very well!  My husband has been complaining about a variety of things associated w/his computer.  The tech arrived on time and was very thorough in solving my husband's problems.  His computer is fully functional now and I don't have to listen to his never-ending complaints.

I would definitely use On The Fly Computer Guy again.

I took advantage of an Angie's List special offer: two hours of in-home service for $85.00.  It was worth every penny.  The service tech, Kyle, was punctual, friendly and efficient.  He performed all of the services that were required in about an hour.  One thing that became obvious to me as he worked: even though I am an experienced computer user, I would never have been able to do what Kyle did, particularly in so short a time.  Great job, highly recommended!