Gasworks, LLC

"We are sorry you were unhappy with the cost of a service call, however we believe that since we made an attempt to not only service your unit but also successfully diagnosed the issue, this was a cost that you would incur with anyone you hired. We spent considerable time diagnosing and attempting to repair your issue by disassembling your unit and testing various components. Despite our attempt to service the unit that day, you needed a new part. Instead of leaving you with a non-functioning grill, we reassembled the grill so that you could continue to use the good burners until the part came in. The cost for a second trip was unavoidable for you since you did not have the part required. The cost for the labor of 1.) Successfully diagnosing your issue and 2) disassembling and reassembling your unit was very fair and competitvely priced. The other party was not as inexpensive as you maintain because the cost of labor required to diagnose and attempt to repair the issue had already been done, by us. They simply installed the part that we told you was needed. We always make every attempt to complete a job in as few trips as possible and at the most fair and affordable cost."