Armstrong Moving and Storage

The guys showed up as scheduled and worked thru until they were finished.  Very nice and professional.

Fine no issues. I reviewed and submitted a review for this more than a year ago.

Erica (one of their reps) has been out several times, they have brought me out boxes and paper and she is wonderful, she helped me come out to pack things.
I have never had service like this before.

They charged me $11,000. They were very professional and very responsive to my particular situation. The people that they had sent to pack my things were incredibly professional and they knew what they were doing. They were very responsive, polite, and tidy. The account executive, who coordinated everything, was very professional and very responsive. I could get a hold of him very easily when I needed to. I had received 2-3 quotes from other companies. I chose this company because of the representative. I felt more comfortable with him. I would use them again if required. 

The owner came to estimate the move cost; his estimate of the weight and cost was lower than an other BBB rated mover, so we selected Armstrong (part of Stevens World Wide Movers) based upon the estimate and assurance of  quality.  Days before the scheduled move, the van broke down, so owner sent a medium and smaller truck and several packers.  We specifically identified  high value and fragile items to the packers. Evidently, most of the packers could not understand English. We later discovered that some cartons contained comingled items (e.g. items from 2nd floor were packed in the same carton with items from the 1st floor, and identified vaguely in incorrect English spelling. Moreover, many fragile items were inadequately protected, (and were broken and suffered damage) while cheaper, less fragile  items were overly protected with several sheets of wrapping.  Clearly, the packers were inexperienced (or unqualified).

Because the owner underestimated the size of the move, the medium and small trucks could not contain all of our contents. Late on the second day, the driver realized that the small truck was inadequate, and he borrowed  another medium truck from a second company. The smaller truck was unloaded, and items reloaded and jammed into the second medium truck. The trucks left at 2300 hours; unfortunately, some items were left behind, and several items were.damaged due to the squeezing.

After the movers unloaded at the destination and left late in the night, we unpacked and discovered that many items were damaged, and some were missing. We submitted an initial claim to Stevens Corp HQ in Saginaw Michigan. On balance, Stevens'  allowed dollar judgements for the damaged items were fair, however they refused to acept our claim for the missing items (since we could not provide proof of loss ). We finally unpacked all of the boxes several weeks after we submitted the initial claim, and discovered more damage and missing items, but Stevens would not honor these additional items.