WALTER CIHOCKI & SON

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Our well pump was getting old and tired and needed to be replaced. I saw Walt Cihocki working at our neighbors so I went to talk to him about the job which included bringing the well cap above ground level. (Our well cap flange was buried 4 feet down). Walt gave me a price and set a date to dig up the old well cap, extend the well casing above grade, install a new pump 50 feet lower into the well, and replace the wiring where necessary. He came on time, and completed the job in about five hours. He even seeded the area and covered it with hay. There was no change in the original quote and he didn't ask for any money up front. We have used Walt's services a few times before and have never been disappointed.

I noticed water leaking from the kitchen ceiling, causing plaster to fall and a hole to form. It is right under the bathroom so I assumed it was a plumbing problem and called Walter Cihocki because he is local to me. He came over in a few hours, and determined that the toilet was apparently poorly assembled since before we moved here. He and his son took it apart and reassembled it, using new seals. He also told me that the shower handle seemed old, loose and leaky so he recommended a new assembly. He said he'd order the part. It's a Moen faucet, so it's not like it's a rare brand to replace. At any rate, I was satisfied with the first visit. The ceiling leak stopped right after he fixed the toilet, but sure enough, a few days later when someone used the shower, the leak started again, and would taper off after a few hours, restarting everytime the shower was used. I didn't hear from him for about a week, so I called him, and he said he expected the parts to come in a few more days (10 days since the original visit). Once again, I didn't hear from Mr. Cihocki after another 5 days, so I attempted to get in touch again yesterday. For several hours in the morning, his phone number went to a garbled voice mail or answering machine that blurted "memory full." Around noon I talked to someone who stammered that they'd "try" to stop by in the "evening sometime." They did not. This morning I called the company again, and at first he was confused and didn't know who I was. Then he agreed to come and install the parts at a little after 9am. I have many other commitments, so the time sitting here waiting for him was wasted for me. By 10:45, I was concerned that they wouldn't show, and attempted to call their business number again. I got the "memory full" message again. It is now 11am and they just showed up. Walter Cihocki said, "Sorry, I had some, uh... problems last night." It shouldn't take over 2 weeks to get a shower handle fixed, and a plumbing business should have a working telephone number. In my opinion, this business has demonstrated an unprofessional attitude, and a remarkable lack of interest in customer service and satisfaction. I will not call Cihocki and Sons for a plumbing issue again.

They were great guys and I would recommend them to anyone that is in need of their services, their price was right on the estimate... No surprises.

I AM SO HAPPY WITH THIS COMPANY THAT I WOULD USE THEM AGAIN IF I NEED REPAIRS DONE TO MY WELLS. IT TOOK HIM ONE DAY TO COMPLETE THIS WONDERFUL JOB INSTALLING MY PUMP.