Ridgefield Hardware Co

Electrician recommended by this provider did not install the most up-to-date transfer switch available, resulting in my not being able to include my AC on the generator. Electrician had stated that it wasn't possible for me to have the AC covered by the generator. I later learned this was not true, and requested the electrician come back to do the full installation. He declined to do so, and I had to pay a different electrician to come and add the AC to the generator connections. There were also connections mislabeled by the electrician, and one appliance that was supposed to be hooked-up to the generator that got left off accidentally, despite the fact that I had requested the electrician to check each connection before leaving. The provider did offer me a payment to cover the costs of having a different electrican correct these errors. In addition to these problems, I have since learned that the generator itself should have been set on a concrete or plastic slab, or at the very least on a bed of gravel, rather than being placed directly on the ground with no support under it. I had originally requested either a slab or some gravel, but was told by the provider that they didn't do that, and it wasn't necessary. The importance of having a support is that the generator won't sink slowly into the ground over time (it's very heavy), which could disturb both the propane and electrical connections. It's too late now for me to change this. Support should be part of a competent installation with any piece of equipment of this weight, and this is perhaps what I find most remiss in the provider's performance.