Approved Pro
Professional Water Systems
Water Softener Service, Radon Reduction, Radon Detection,
About us
Professional Water Systems was established in 1980. We are water filtration and purification specialists. We have been serving Fairfield, New Haven, Litchfield, Westchester, Putnum and Cutchess counties for more than 31 years. We are a family owned and operated company that prides itself on quality products and service. We classify ourselves as a big/small company capable of doing residential and commercial work while providing personalized friendly service. One of our staff is always available to respond to your questions about problems or services that you may require. We look forward to hearing from you!
Business highlights
Family owned & operated
Emergency services offered
45 years of experience
Services we offer
Chemicals,Radon Testing & Mitigation,Testing Labs,Water Filtration & Purification Equipment,Water Softening & Conditioning Equipment & Service
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 6
Assorted photos uploaded by Professional Water Systems
Reviews
4.828 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 7% | ||
| 0% | ||
| 4% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 28 reviews
Nelson B.
Sep 2020
Radon Reduction, Radon Detection
Never called.
Response from Professional Water Systems
"I'm sorry to hear no one got back to you. Were you looking into water or air mitigation. I only offer waterborne radon services and would still be happy to help. This must of slipped through the cracks. Sorry once again and good luck, we are here if you need us."
Linda C.
Jun 2020
Radon Reduction, Radon Detection + 1 more
Very good. Good price and fast service
Susan S.
Mar 2019
Water Softener Service
They are the best! There is not a better company for water purification. They are amazing. I will definitely recommend and absolutely continue to use them.
Nick S.
Jun 2018
Water Softener Service
They were very helpful and courteous. Professional Water Systems were suggested to us by another water company that did not specialize in what we needed done, I felt confident in there ability based on this . At one point my wife and I could not be there, the technician made a video showing were the tanks would go in our very tight utility closet and sent it to us. . They were great.
Jonathan H.
Jun 2018
Water Softener Service
It went wonderfully. They were quick. Rather inexpensive on the list of five companies I interviewed and got estimates from. They were second least expensive and I trusted them the most. Water has been great and the service great. All equipment was i stalled on time and very politely and efficiently. All my questions are answered with intelligence and experience. I would highly recommend these folks.
Hal M.
Jun 2018
Water Softener Service, Radon Reduction + 1 more
Excellent as usual
Richard R.
Mar 2018
Water Softener Service
Arrived on time for original estimate and for the installation. The installer Doug was professional, and informative. The job was completed in a timely fashion and on my time schedule. I would highly recommend Professional Water Systems.
Moss F.
Nov 2016
Well and Pump Service
They went out of their way to get the job done under warranty on the Monday following a weekend. I was able to keep the leak under control that weekend, and it was summer, so not much of an inconvenience. Also, their trip charge for this work, not covered by Amtrol, was very reasonable.
LaMar P.
Nov 2016
Water Softener Service
They did a great job and have come back to check on things once since.
George B.
Oct 2015
Water Softener Service
I had purchased a water softener and a water filter and needed them installed. Through a recommendation, I contacted Professional Water Systems. I spoke to Andrew and he advised that the cost would be between $350 and $400. I readily agreed. The technician arrived promptly at the appointed time and proceeded to do an excellent and thorough installation. It took approximately 3 hrs. When done he presented me with a bill for $450 and advised that it was higher than the estimate because he had to replace the pressure gauge on the holding tank attached to the well pump. After I paid him I asked for a copy of the bill, but the technician advised me that the billing system did not allow for copies and that one would be emailed to me. After a couple of weeks without getting a copy of the bill, I received an invoice from Professional Water Systems for and additional $214. When I called Andrew to ask why, he told me that thr technician only charged for 1 hour instead of 3. When I asked why it was so much higher than the estimate, he said he quoted without seeing the job. Seems to me that a company that has been in business since 1980 would have a better estimate as to how much a fairly simple installation would cost.
Response from Professional Water Systems
"[Member name removed] asked for a blind quote, I guestimated for a standard installation. The installation was more involved and required more plumbing fittings than I anticipated. In addition the unit he provided was missing some parts which I also had to bill for. Im happy that he was pleased with the quality of the work. I apologized for the miscalculation and offered to split the difference in the balance. He reluctantly agreed. This now will be the second review I have had to respond to from him, the first being on BBB website."
Jack K.
Sep 2015
Water Softener Service, Radon Reduction + 1 more
unknown
Charles C.
Jun 2015
Water Softener Service
- They inspected our well, grey water line, water softner, tested for hardness, bacteria etc... and put together a comprehensive proposal that we can choose to move forward with a bit at a time.. and frankly told us we didn't need any of it really... but if we wanted softer water and be certain our drinking water is awesome we could do x, y.. zed.
Lynn B.
Apr 2015
Water Softener Service
They come whenever I call them. I have been using them for many years. They bring solutions and put into the pump.
Alex B.
Mar 2015
Water Softener Service
Professional Water Systems was a great contrast to our previous service provider, The Water Source -- both cheaper and better quality. They are not well known in the Hudson Valley since they are based in Connecticut but you'll be happy you found them.
Raymond S.
Jul 2014
Water Softener Service
He was very honest and told us that we needed to have a professional test the water in the well, not just have a softener put in. I really appreciated his honesty and will absolutely use him in the future.
Lynn B.
Jun 2014
Water Softener Service
unknown
Fay B.
Jun 2014
Water Softener Service
unknown
Karen E.
Nov 2013
Water Softener Service
They do an annual service on my tanks and they do a good job. And they show up on time.
Shannon D.
Nov 2013
Water Softener Service
Paul came out to give us a bid on a new water softener system since ours wasn't working and another company said it needed to be replaced and that it wasn't that good of a system to begin with. He tested our water to determine its hardness, etc. and then checked the system. His evaluation was that the system was just fine and all it needed was servicing. If during the course of the servicing it was determined that the interior of the tank was corrupted, then the cost of the servicing would go towards a new system. He gave me a quote for the new system and wrote down all of the details that he had discussed with me. His service guy came out about five days later [there was a weekend in between] and did all of the above. The cost of the servicing was quoted around $150, but since the timer needed to be replaced as well, the final cost was $311. Certainly a lot better than the cost of a new system. Both Paul and the service guy were very pleasant, professional, and prompt. The system is working nicely now.
Diane M.
Nov 2013
Water Softener Service
I called to make an appointment to service a well water system. The
lady was dismissive when she informed me that they don't service my
brand, and was vague when I asked for a recommendation of someone who
could help me. I called another company afterwards and was delighted
when they recommended another person for the job, giving me his name
& number.
lady was dismissive when she informed me that they don't service my
brand, and was vague when I asked for a recommendation of someone who
could help me. I called another company afterwards and was delighted
when they recommended another person for the job, giving me his name
& number.
Response from Professional Water Systems
"I apologize that [removed member name] was not satisfied with the info my assistant gave her over the phone. There are certain brands that we hesitate to service because of the quality of the product or accessibility of replacement parts. To perform a service at a reasonable price and and guarantee the service on some units is a losing proposition for the customers and ourselves. I hope the other service company satisfied her expectations"
Gladys F.
Aug 2013
Water Softener Service
They replied to my phone call imediately, set up an appointment, arrived at the designated time with a crew of workermen. All were pleasant and neatly attired. Three men went to the water heater in the basement and changed the anode rod in the heater as well as draining and cleaning it. The Fourth crew member went to the garage to service the water softener. It seems the salt needs a substance referred to as "rust" -- he administered it. He also changed the all-house water filter. My washing machine no longer turns white glasses brown and my silver blue, green, etc. What a fantastic happening!!! They even talked to my dog! Very professional call.
Hannah K.
Jun 2013
Water Softener Service
Professional Water installed our well water system, maintains and services it. They also installed the UV filtration system. They are a little more expensive than I would like, but one cannot argue with the quality, the professionalism, the communication, and the service. Top notch.
Sheila K.
May 2013
Water Softener Service
The company seems very professional and provides prompt service.
Pira K.
May 2013
Water Softener Service
Overall, the job went fine and my experience with them was perfect.
Phillip S.
Jan 2013
Water Softener Service
Great
Licensing
Insured
Licensed*
Trade License Number
PLM. 0208979-J1
Trade License Locale
CT
Trade License Authority
Connecticut Department of Consumer Protection - Home Improvement
Trade License Expiration
10/31/2025
State Contractor License Requirements
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*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing
FAQ
Professional Water Systems is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Sunday: Closed
Professional Water Systems accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Professional Water Systems offers free project estimates.
Yes, Professional Water Systems offers eco-friendly accreditations.
Yes, Professional Water Systems offers a 5% senior discount.
Yes, Professional Water Systems offers emergency services.
Yes, Professional Water Systems offers warranties.
Professional Water Systems offers the following services: Chemicals,Radon Testing & Mitigation,Testing Labs,Water Filtration & Purification Equipment,Water Softening & Conditioning Equipment & Service