Professional Water Systems

Very good. Good price and fast service

They are the best! There is not a better company for water purification. They are amazing. I will definitely recommend and absolutely continue to use them.

They were very helpful and courteous. Professional Water Systems were suggested to us by another water company that did not specialize in what we needed done, I felt confident in there ability based on this . At one point my wife and I could not be there, the technician made a video showing were the tanks would go in our very tight utility closet and sent it to us. . They were great.

It went wonderfully. They were quick. Rather inexpensive on the list of five companies I interviewed and got estimates from. They were second least expensive and I trusted them the most. Water has been great and the service great. All equipment was i stalled on time and very politely and efficiently. All my questions are answered with intelligence and experience. I would highly recommend these folks.

Excellent as usual

Arrived on time for original estimate and for the installation. The installer Doug was professional, and informative. The job was completed in a timely fashion and on my time schedule. I would highly recommend Professional Water Systems.

They went out of their way to get the job done under warranty on the Monday following a weekend. I was able to keep the leak under control that weekend, and it was summer, so not much of an inconvenience. Also, their trip charge for this work, not covered by Amtrol, was very reasonable.

They did a great job and have come back to check on things once since.

I had purchased a water softener and a water filter and needed them installed. Through a recommendation, I contacted Professional Water Systems. I spoke to Andrew and he advised that the cost would be between $350 and $400. I readily agreed. The technician arrived promptly at the appointed time and proceeded to do an excellent and thorough installation. It took approximately 3 hrs. When done he presented me with a bill for $450 and advised that it was higher than the estimate because he had to replace the pressure gauge on the holding tank attached to the well pump. After I paid him I asked for a copy of the bill, but the technician advised me that the billing system did not allow for copies and that one would be emailed to me. After a couple of weeks without getting a copy of the bill, I received an invoice from Professional Water Systems for and additional $214. When I called Andrew to ask why, he told me that thr technician only charged for 1 hour instead of 3. When I asked why it was so much higher than the estimate, he said he quoted without seeing the job. Seems to me that a company that has been in business since 1980 would have a better estimate as to how much a fairly simple installation would cost.

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• They inspected our well, grey water line, water softner, tested for hardness, bacteria etc... and put together a comprehensive proposal that we can choose to move forward with a bit at a time.. and frankly told us we didn't need any of it really... but if we wanted softer water and be certain our drinking water is awesome we could do x, y.. zed.

They come whenever I call them. I have been using them for many years. They bring solutions and put into the pump.

Professional Water Systems was a great contrast to our previous service provider, The Water Source -- both cheaper and better quality.  They are not well known in the Hudson Valley since they are based in Connecticut but you'll be happy you found them.

He was very honest and told us that we needed to have a professional test the water in the well, not just have a softener put in. I really appreciated his honesty and will absolutely use him in the future.

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They do an annual service on my tanks and they do a good job. And they show up on time.

Paul came out to give us a bid on a new water softener system since ours wasn't working and another company said it needed to be replaced and that it wasn't that good of a system to begin with. He tested our water to determine its hardness, etc. and then checked the system. His evaluation was that the system was just fine and all it needed was servicing. If during the course of the servicing it was determined that the interior of the tank was corrupted, then the cost of the servicing would go towards a new system. He gave me a quote for the new system and wrote down all of the details that he had discussed with me. His service guy came out about five days later [there was a weekend in between] and did all of the above. The cost of the servicing was quoted around $150, but since the timer needed to be replaced as well, the final cost was $311. Certainly a lot better than the cost of a new system. Both Paul and the service guy were very pleasant, professional, and prompt. The system is working nicely now.

They replied to my phone call imediately, set up an appointment, arrived at the designated time with a crew of workermen.  All were pleasant and neatly attired.  Three men went to the water heater in the basement and changed the anode rod in the heater as well as draining and cleaning it.  The Fourth crew member went to the garage to service the water softener.  It seems the salt needs a substance referred to as "rust" -- he administered it.  He also changed the all-house water filter.  My washing machine no longer turns white glasses brown and my silver blue, green, etc.  What a fantastic happening!!!  They even talked to my dog!  Very professional call.

Professional Water installed our well water system, maintains and services it.  They also installed the UV filtration system.  They are a little more expensive than I would like, but one cannot argue with the quality, the professionalism, the communication, and the service.  Top notch.

The company seems very professional and provides prompt service.

Overall, the job went fine and my experience with them was perfect. 

Great

Great experience. The engineer was very knowledgeable and without prompting explained every step and result of the water test. He also gave me a good overview of the components and functions of the well system I have (not installed by this company).

He replaced the water filter (carried this as stock which is another plus) and explained how I could do this myself easily every 3 months if required.

Engineer create a great first impression for this contractor and I would both recommend and use them again without any hesitation.

Fantastic service! I called yesterday because we'd been having an odor and staining due to iron in our water. They not only scheduled to come out the next afternoon, the technician called in the morning to say he was running early (!) and arrived by 11:00. My husband and I are new to having a well and the technician thoroughly explained the details of how it worked so I feel like I understand the system. He was clear on what we need to do to maintain it, thought of some ways for us to save money and let us know what we should do immediately vs. putting off. He never tried to "up-sell" me. In fact, he left some cleaners and testers behind that we weren't charged for. I really appreciate that they were thorough and up front and gave me detailed information on what they were using and what they recommended. For example, they recommended a better type of filter than what the previous owner had used. I assumed they were trying to sell them to me. No - he left me the label so I could buy them myself, giving me ideas of how to get them as inexpensively as possible. In addition the technician was exceedingly respectful and polite throughout the service call. All in all, a great experience and I would recommend them to anyone!