MTM Masonry & Chimney Llc

Set a date and time for the contractor to look at chimney to identify what needed to be repaired and provide an estimate. The contractor did not show up, and did not call to reschedule the appointment.

Perfect excellent work. New what he was doing.

The whole job went well. Excellent service.

The tech was onsite on time, clean and friendly. Would definitely reccommend.

The gentleman showed up on time and was friendly, professional and thorough.

I was really happy with the services performed by this company. The only issue I had was getting in touch with somebody to confirm my appointment time and date. I would use this company again.

Work was performed quickly and professionally. Communication between office and staff was poor as my app.t was set for between 12 and 4 pm with a phone call prior to arrival. The worker showed up at 9 am without a phone call and when I stated the scheduled time for the appt. he said no one had told him. It worked out fine since I was home and available but there is no guarantee that would work out next time. Need better communication.

I bought the deal on A.L. for a wood stove cleaning. Was sent an email to contact the company for scheduling. Always got the voicemail, and it took several messages and almost a week for a call back. Apparently the office person was on vacation. The appointment was setup for the next day and the worker came out at the appropriate time. The work was completed quickly and he offered to inspect the flu for my boiler as well since he was there. He felt it was clean and didn't need any work. I liked the honesty. Overall, decent. Just the hiccup with communication.

estimated cost to work on chimney no work was preform did not hire them

Arrived in time , cdid work cleaned up. Nice friendly staff. Easy appontment time.

All of the cleaning was done from inside the house. I had expected that they would inspect the chimneys from the roof (check pointing and flashing) but i guess technology has evolved.. They were courteous, clean and professional.

Very well. Showed up on time, was friendly. Didn't leave a mess.

Arrived on time. Very professional and did a complete cleanup. I would use them again

MTM did not contact me initially despite my purchasing Big Deal. I called twice and left messages; they answered after second message. Said they could only do sweeps on Saturdays. Big Deal had not said that. I encouraged him to look on his calendar and find another day that he could do it. He said he would, but never called back. I eventually cancelled the purchase and got a refund.

They did an excellent job, and we're satisfied. At the time of purchase we were not aware that the $99 deal was for one flue only, something we might have overlooked. The second flue was additional $75.

Everything was very, very good. I will be glad to use them again. I didn't have to pay anything more.

The technician was very nice and professional. They were running several hours late, however, so we had to reschedule the visit. This was unfortunate after waiting at home for them to arrive.

It went well, provider arrived on time, was quick, efficent and explained the work the needed to be done.

Once we purchased the deal, it took a little time to get a hold of the scheduling office. But as soon as they returned our call, they were friendly, helpful, scheduled us for an appointment about 3 weeks out. The crew that came out called ahead to confirm, showed up when they said they would, and completed their work quickly, and left our place clean. They took a picture of the chimney crown and gave us a quote to do that work. They quoted us $450 to re-crown our chimney. We are still considering what to do about the crown, but would likely give the job to them.

The service was delivered in a professional manner and was good.

The representative showed up between 9 and noon as was discussed. He did call in advance as well to let us know he was on the way. Once Lyle arrived, he followed through with the cleaning from the roof and also cleaned out the entire firebox once he was done. Very efficient and clean. Once that was done, I did get to speak with Kyle to restate the estimate that i was looking for and we discussed different options. Before leaving Kyle left a written estimate for future considerations for a chimney cap installation and some masonry work to repair some loose/cracked bricks. I am very happy with the cleaning. I will most likely purchase and install my own chimney cap saving about $200(I have a very low and easy to get to chimney otherwise I could pay/justify the cost). The masonry work I will most likely do myself as well for the same reason I mentioned regarding the chimney cap. If the price was more affordable, I would just pay to have it all done by the company. The representative was knowledgeable and earned my trust, the price point was just not worth it in the end.

The actual service in our house was very good. Skip was professional and kept things clean although our chimney was in pretty good shape. What happened between purchase of this service and yesterday was just pathetic customer service. I first attempted to schedule this in July to avoid the very rush on which all the flaws of service were blamed. They initially did not contact me so I called again and reached a person who scheduled an appointment for us in September to which they were a complete no show. We called again and complained that they never showed up and they didn't really have any good explanation for missing a four hour window of time. We rescheduled and for this appointment they called at 8:30am to see if they could come then for the appointment time of 1-4 pm...we were not able to make it and then they never showed for the afternoon window. I emailed and asked to reschedule or just be reimbursed at which time they were more responsive and called us to reschedule again. Given the previous experience I called at 9:00 to see where the driver was and was told by the driver that he was 30 minutes out. I then waited and called at 11am to see where the driver was and was again told he was only a short while out and made to feel pushy for calling again. At no time was any regret for this sad excuse for customer service, it was as if they had no clue that they had been an inconvenience to us multiple times. It was only my final call when I asked to reimbursed if he wasn't at my house within this time window that they seemed to have even the weakest response.

The guy who came out to clean the chimney was very professional. He was thorough and quick!

The chimney cleaning experience was very good. They arrived on time, were very professional, and cleaned the two chimneys very quickly. I had also said I needed a new chimney cap, but they told me I really needed a metal top on it and that the owner would call to set up a time to come measure. When I didn't hear, I called and left a message - twice. I still didn't hear so I sent an email. Over 3 weeks later still no word. I wouldn't recommend them.

Technician was friendly, on time, courteous, and he cleaned up after the job was done.