Daniels Energy

4.7(
12
)

About us

Family owned & operated. Additional phones - (860) 669-9674, (203) 245-8660, (860) 537-3011, (800) 647-4328, (860) 537-3010. Additional websites - www.danielspropane.com, www.danielsoil.com. Additional fax - (860) 342-4203. Additional DBAs - Daniels Oil Co, Daniels Propane LLC. Additional contact names - David Daniels, Robert Daniels.

Business highlights

Emergency services offered
96 years of experience

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
5.012 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
92%
4
0%
3
0%
2
0%
1
8%
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Showing 1-12 of 12 reviews
Kristin K.
Jan 2025
1.0
Absolutely the RUDEST and MOST UNPROFESSIONAL company I've ever encountered. This is our exchange thus far, from my email to their customer service regarding their reply on Google Reviews: "To whom it may concern-- I am in utter shock regarding the reply to my poor--though sadly accurate--Google review regarding your business. I had an unpleasant experience with Matt in the oil department and said as much. We have previously been customers of yours and I had reached out to enquire about renewing our contract. I left Matt a voicemail to which he never replied. I called again the next week and spoke to him in person and he was less than professional. He acted put out to answer questions. In fact, he seemed to go out of his way to turn away our business. I asked he send the information via email, which he failed to do. I decided to go with Cash Oil, instead. I left a Google review, which I am enclosing: "     2 weeks ago Very disappointed with the service. Left a message for Matt in the Oil department and he never called back. When I did reach him he was short with me on the phone and never sent me the info I requested via email. I had a great experience with the folks there in the past, but Matt turned me off. I chose another vendor." THIS WAS THE REPLY I RECEIVED: Response from the owner 4 hours ago Ms. Kossack – your criticism is groundless. Period. We have thousands of customers. You were NOT one of them. When your oil provider couldn’t come to your home on a Saturday you called us. We were already servicing our customers. You expected us to drop service for a customer simply to solve your problem. You’re living in a fantasy world. Especially when you consider how rude you were to our CSRs. Please – DON’T call us again." In what world does a business address buyers, potential or otherwise, this way??? This is highly insulting as well as completely inaccurate. I never called on a Saturday demanding service. Check your logs and your recordings. To falsely claim I was rude and then tell me I am "living in a fantasy world" is beyond the pale. I called for information and with the potential of my business. This is the response I got? When the fault lay completely on your end?? UNREAL. Rest assured I will let it be known widely and clearly how unprofessional this experience was and I will do my utmost to steer any and everyone away from doing business with you. Matt is an abrupt j******. I can only guess he was the one who wrote the reply. By all means, insult your potential clientele....you deserve such an inert employee and I hope you continue to lose customers. I've reported the response to Google and will be contacting the BBB, as well as will be sharing my impressions on social media. How dare you?" DO NOT SPEND YOUR HARD EARNED MONEY HERE!!!!!
Cecelia W.
Nov 2023
1.0
I was a customer for over 2 years they overcharged me by thousands of dollars. I tried to bring it to their attention and they didn’t care. When I told them they were overcharging me they informed me of a $500 service fee and a delivery fee that I didn’t know about on top of the fuel that they were charging $4,99 a gallon for. I have a 275 ga tank. they claimed they were delivering 150 gallons a month and they were charging me $400 a month. I cut my contract with them. I have now been running my heater at 75° and over for the last three months and my fuel tank is still over half full. I don’t know where they put all that fuel, but it definitely didn’t come to my house. It may not be ever Daniel’s energy company that scams people but the one that delivers to Wethersfield CT definitely does: do not recommend and I’m telling everyone. .
$1,000,000
Philip N.
Jun 2022
5.0
selecting a new oil-fired boiler was a long process..many quotes from every company that serves my area. Ron D. was exceptional. he is focused on quality, not just another "sale". Ron provided 3 impressive, detailed quotes (best I received). Daniels arrived in the time window specified. Post install cleanup was exceptional. Pricing was competitive - not higher. From start to finish this has been an amazing transaction - rare these days. I was impressed with everyone I met at Daniels. If you need answers along the way, you can count on Alanna T. ...she is on the ball! The experience was so good, I have also selected Daniels for new propane service after evaluating 4 quotes from other propane companies. Again, no issues. Ask for Tim Pappas. Should have done all of this years ago. credit where credit is due. A+
Yes, I recommend this pro
Ted B.
Jun 2021
5.0
We have been Daniels Energy customers for over 30 years and decided to look at installing air conditioning in our home. Daniels Energy came out and gave us a quote very promptly, included several rebates and answered all our questions. They came out to our home and reviewed everything with us prior to the installation so there we no hidden surprises. They showed up on time on the day of the installation and completed all of the work in one day and were very professional. My wife and I are extremely happy with the work performed and the operation of the AC units. Would highly recommend Daniels Energy.
Yes, I recommend this pro
$850,000
Doris W.
Mar 2020
5.0
Excellent. Daniels is always prompt, courteous and responsive to all of our energy needs.
Yes, I recommend this pro
$1,500,000
Response from

"Thank you [Member Name Removed] for your patronage and for this great review."

Michelle G.
Dec 2019
5.0
Overall rating is an A++++.One stop shopping from install to supply of propane Everyone from beginning to end was very nice. easy to talk to and extremely courteous. This was a big job and they stayed until the job was complete and cleaned up afterwards. I have not one bad thing to say about the guys and I most certainly would do business again. I highly recommend them.
Yes, I recommend this pro
$2,100,000
Response from

"[Member Name Removed], Thank you for this awesome review. We agree that having one energy provider to take care of all the needs in your home provides you with piece of mind and quality service and response. It is our pleasure to have provided you with your energy needs. We look forward to your continued patronage."

Rich T.
Sep 2019
5.0
We recently had a ductless central air system installed. The entire team was nothing but great. Our first contact was with Lori, the service coordinator, who arranged a visit from a sales person. The sales person, Brian, thoroughly explained all of our options, surveyed the locations for the units, and wrote up the contract. He made sure no question was left unanswered. Shortly after that Josh, John, and Angel, the installation crew showed up and began the job. They worked efficiently, and neatly, and before the day was done the system was completely installed, the place was spotlessly cleaned, the operation of the system was thoroughly explained, and the house was cooling down. We have no reservations whatsoever about recommending Daniels for purchasing and installing a ductless central air system. We were completely satisfied and impressed with the Daniels experience. The Tanners, Colchester, Ct.
Yes, I recommend this pro
$1,100,000
Response from

"Thank you for this awesome review. It was our pleasure to provide you with a quality installation and respect for your family and home. We hope you enjoy your new home comfort system and we look forward to your continued patronage."

John C.
Aug 2019
5.0
From the first visit from the sales rep through installation, everything was perfect. We went with Daniels because of they carry the Mitsubishi brand and because they are a company we knew would be around to provide service if needed. The installation and cleanup was fast and professional. The installers were knowledgeable. Answered my questions and went through the operation of the system including some user tips. We purchased a single outdoor unit and two indoor units. One indoor unit is 18,000 BTUs on our main level and the other is a 12,000 BTU unit on the second level in the master bedroom. Together they do a great job. Can't wait to try the heat setting this winter.
Yes, I recommend this pro
Response from

"Thank you so much for your awesome review. We are so happy that you are enjoying the home comfort that your new Mitsubishi System provides to you and your family. We appreciate your patronage and it was our pleasure to provide your installation."

Thomas E.
Jul 2019
5.0
Went very Well. Sales Rep worked with us to see that the proposed system would meet our needs. The Install team arrived on agreed date and time, worked as a team with goal of doing inside work on day 1. The next they did the outside work, completed installation, tested the system, showed us how to operate the units and answered any questions. They left us the manuals and cleaned up, removing packing material and any trash.
Yes, I recommend this pro
Response from

"[Member Name Removed], Thank you for your review. We are so glad you choose Daniels Energy for your new Ductless AC installation. And very happy to hear that our team held to the standards we live by every day. We respect your home and family members and it was our pleasure to ensure your installation was done correctly, efficienty and cleanly."

Jacqueline D.
Jul 2019
5.0
We have been Daniels Energy propane customers for over 10 years. They consistently provide the best product and customer service. We recently purchased a ductless AC/Heating system from them. The sales and installation teams were just great. They were on time and kept us informed of their progress. They were also polite, extremely knowledgeable, and even took the time to reassure my Golden Retriever Maggie that everything was OK even though they were making noise in her home. Everything was picked up and left as it was before they came. We have had them back to check out some things on the AC system and to answer our questions regarding how it is supposed to work. Again, first-class customer service all the way. We cannot recommend them highly enough.
Yes, I recommend this pro
Response from

"[Member Name Removed], Thank you for your great reivew and most important your patronage. We are happy to hear that you are pleased with our installation and follow up of your new AC System. Your home and family are important to us and we look forward to taking care of them for years to come."

Louis M.
May 2019
5.0
Excellent. The work was done on time and on budget. The installation took an entire day and the crew was outstanding. Daniels was a pleasure to work with every step of the way. I would receive them without reservation for anyone looking for quality work and competitive pricing and a commitment to customer satisfaction.
Yes, I recommend this pro
$1,100,000
Response from

"Thank you [Member Name Removed], It was our pleasure. Daniels Energy family and staff work hard every day to provide our customers with quality installations."

Mary S.
Feb 2019
5.0
Very pleased with prompt response to our inquiry. Brian listened to what we were interested in and came up with a great solution for us. The crew is hard working and personable; they started and finished the projects on time; they cleaned up after their work, and took the time before they left to demonstrate and explain remotes to be sure that we knew how each unit operated. The office processed the warranty paperwork and had it mailed to us.
Yes, I recommend this pro
$1,300,000
Response from

"[Member Name Removed], Thank you for your great review. It is our pleasure to provide you with the highest level of service. Daniels Energy prides itself on its 94 year history and our staff still to this dayworks side by side with the Daniels Family. We appreciate your sharing this reivew with Angies List."

C B.
Jul 2018
5.0
Very professional people. On time. Great job done !
Yes, I recommend this pro
$700,000
Ken B.
Jun 2017
3.0
I did not use this company.
Response from

"Mr. [Member Name Removed], Thank you for your review and the unfortunate score you gave us. I offer our apology if your phone call was not returned. I can assure you that on any given day here at Daniels Energy we have a 100% phone call answer rate. However, once the call is moved to a member of our Sales Team who work mostly in the field, return phone calls can be delayed, but should always be returned. I am sorry you had to seek out others to assist you with your project. Lori Minikowski, Sales Administrator"

Theodore F.
Dec 2016
4.0
I would use them again in future.
Yes, I recommend this pro
$35,000
Chuck R.
Nov 2016
4.0
...............................................
Yes, I recommend this pro
$1,170,000
Anthony D.
Sep 2016
5.0
Good so far, has been completed yet
Yes, I recommend this pro
$40,000
Heather C.
May 2016
5.0
unknown
Yes, I recommend this pro
Judith K.
Dec 2015
5.0
unknown
Yes, I recommend this pro
$50,000
Response from

"[Member Name Removed], Thank you for your continued patronage of Daniels Energy. We appreciate your recent postitive review. Lori Minikowski, Sales Administrator, Daniels Energy"

Carmen M.
Sep 2015
5.0
.
Yes, I recommend this pro
Response from

"[Member name removed], Thank you for your favorable review of Daniels Energy. We appreciate your patronage and it is our pleasure to have such great customers such as yourself. Lori Minikowski, Sales Administrator, Daniels Energy"

Kevin R.
Aug 2015
5.0
unknown
Yes, I recommend this pro
$1,500,000
Response from

"[Member name removed], Thank you for your patronage and for your favorable review. We are very happy to hear that you are enjoying your new Mitsubishi System. It is our pleasure to have been able to provide your home with this valuable improvement. Lori Minikowski, Sales Administrator Daniels Energy"

Claudia ..
Jun 2015
4.0
.
Yes, I recommend this pro
$33,500
Response from

"[Member name removed], Thank you for your patronage. We appreciate your positive review of Daniels Energy. Lori Minikowski, Sales Administrator, Daniels Energy"

Patrick S.
Jun 2015
1.0
The air conditioner worked fine for exactly two days. Then, it froze again and stopped working. This happened on Saturday, so we spent a humid weekend without AC. When we called, Daniels disavowed responsibility, claiming that we had only requested a tune-up (which wasn't true). If we had wanted the repairman to check for leaks, that would have been a separate charge (which we were not told at the time we made the appointment, or during the repair). The woman we talked to was unsympathetic, and the soonest they could come out to charge us more money for what they should have done at the outset was the next week!
On top of this, their method of charging for work is unusual and completely favors them. I was forced to pay in advance using a credit card, so they had my money for 11 days before they did any work. And needless to say, it's extremely galling that we spent so much money and still have a non-functional AC, with no recourse except to hire someone else.
Most homeowners I know (us included) don't understand the ins and outs of an AC system. That's why we hire professionals. Daniels made us feel stupid, like we should have known what to ask for when we called for a repair. Ultimately, they take no accountability for their work, and don't seem to care that they have lost a customer due to their unprofessionalism.
$30,000
Response from

"[Member name removed], We are never happy when a customer feels that we have not done our job. However, you did bring this matter to the Better Business Bureau and we tried to do all we could to resolve your issues without an agreement from you. Without me rebutting your entire review, in the end, you sought out others to try and solve your problem resulting in us not having the opportunity to do so. Any mechanical equipment in your home that is aging and requires frequent repairs, signals a need to replace or endure repairs that may or may not solve the problem. We are not able to fix everything and only try to advise the customer as to the best course of action. No matter what your result, we hope that your issues were resolved to your satisfaction and that your home is comfortable. Lori Minikowski, Daniels Energy"

Ginna P.
Jun 2015
5.0
Both the assessment/estimate process and the installation went very well.  Ron, who came out to work up the estimate for the work identified additional work that would be necessary, to upgrade our electrical service, that wasn't not identified by the other company the came out to give us an estimate.  He also made us aware of available financing options (which we ultimately did not need) and answered all our questions quickly.
After we had the electrical upgrade done, the installation of the system went quickly.  Done in just two days.  There was no mess to speak of and the installers were polite and friendly, a pleasure to work with.
Note: We also use Daniels Energy for our oil delivery and furnace service and we have never had any issues in the 30 yrs we have been with them.
Yes, I recommend this pro
$1,575,200
Sabita R.
Jun 2015
5.0
I was extremely impressed with this company. The owner himself was involved and exremely helpful. I would highly recommend this company to any office or home that is considering to put in a new AC unit.

I would give them an A+ if I could.
Yes, I recommend this pro

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing

FAQ

Daniels Energy is currently rated 4.7 overall out of 5.
Monday: Closed Tuesday: Closed Wednesday: Closed Thursday: Closed Friday: Closed Saturday: Closed Sunday: Closed
Daniels Energy accepts the following forms of payment: CreditCard
Yes, Daniels Energy offers free project estimates.
No, Daniels Energy does not offer eco-friendly accreditations.
No, Daniels Energy does not offer a senior discount.
Yes, Daniels Energy offers emergency services.
No, Daniels Energy does not offer warranties.

Contact Information

8 High St, PORTLAND, CT 06480

Service Hours

Sunday:Closed
Monday:Closed
Tuesday:Closed
Wednesday:Closed
Thursday:Closed
Friday:Closed
Saturday:Closed
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