Approved Pro
Total Mechanical Systems, LLC
Faucets, Fixtures and Pipes Repair or Replace, Water Heater Installation and Replacement, Water Heater - Repair or Service,
About us
Total Mechanical Systems has been serving Connecticut homeowners for 20+ years. TMS is Connecticut’s leading provider of residential HVAC, Plumbing, Electrical, Water Treatment, Water Heating, and Indoor Air Quality installation, repair, and maintenance comfort solutions. We are fully licensed and insured, a Connecticut Green Bank award winner, Nextdoor Favorite, BBB A+ rated, Google Guaranteed, Angi Super Service Award winner, and winner in the Best of Hartford readers poll. We are also proud to be home services partners with the largest home improvement retailers in the country. At TMS, our commitment to service extends beyond just our customers. We believe in the power of community and the importance of giving back. We are committed to making a positive impact and supporting initiatives that strengthen and uplift our communities. Experience TOTAL Comfort with TMS... where Trust Meets Service. "TMS Does It Best!" (860) 661-1991
Business highlights
Emergency services offered
23 years of experience
Services we offer
Installation of Plumbing, Heating and Cooling Systems, Service and Repair of Plumbing, Heating and Cooling Systems, Water Heating, Water Treatment
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6155 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 11% | ||
| 4% | ||
| 1% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 155 reviews
Scott L.
Aug 2025
Faucets, Fixtures and Pipes Repair or Replace
Excellent customer service. Spent time with me to discuss my goals for project.
Chris M.
Mar 2025
Faucets, Fixtures and Pipes Repair or Replace
They completed the job well and gave a senior discount, but their price was high to begin with.
Heriberto M.
Feb 2025
Gas Piping
They were deceiving about their pricing. Stated that it would be $100 for a test, when it was $1500 and every time they found a leak, it cost me more money. They just giving me a running total. Very deceiving.
J H.
Dec 2024
Faucets, Fixtures and Pipes Repair or Replace
Chris Moore showed up to give me a quote on some work I needed done. He was punctual/friendly and professional. He took pictures of the problem and explain how he would fix it. Answered all my questions and gave me a price. I asked if could start now he said yes. When he was finished he cleaned up the area. He explained and showed me everything that was done and asked if I was satisfied with the results. I was very happy with the work that Chris did and the patience he had when answering my questions throughout the project. Thank you
Stevn G.
Nov 2024
Faucets, Fixtures and Pipes Repair or Replace
Price was outrageous, they tried to charge a lot for replacing a 15 dollars piece. They got the job done but they were really pushy on the price.
Robert L.
Nov 2024
Water Heater Installation and Replacement
Good
Spencer G.
Sep 2024
Faucets, Fixtures and Pipes Repair or Replace
Great response time and easy transaction service
Response from Total Mechanical Systems, LLC
"Thank you, Spencer! It was a pleasure having the opportunity to work together!"
STEPHANIE M.
May 2024
Faucets, Fixtures and Pipes Repair or Replace
The technician did an excellent job. He was very thorough.
Response from Total Mechanical Systems, LLC
"Thank you so much for your feedback, Stephanie! We appreciate you and love having you as part of our Total family!"
John Z.
Apr 2024
Gas Piping
The technician came on time, checked my problem, solved it to my satisfaction, and cleaned up the working area. He is very friendly. I will definitely use this company in the future.
Afia B.
Feb 2024
Faucets, Fixtures and Pipes Repair or Replace
Great communication
Response from Total Mechanical Systems, LLC
"Thank you, Afia!"
MANGESH S.
Feb 2024
Gas Piping
Did a great job,they didn't communicate the inspection status until I asked.
Response from Total Mechanical Systems, LLC
"Thank you for your review and feedback, Mangesh!"
Richard A.
Dec 2023
Faucets, Fixtures and Pipes Repair or Replace
Paul was great, very helpful, addressed all the issues.
Response from Total Mechanical Systems, LLC
"Thanks so much for your 5-star review, Richard!"
Robert L.
Nov 2023
Faucets, Fixtures and Pipes Repair or Replace
good people
Response from Total Mechanical Systems, LLC
"Thank you so much for your review!"
Allison M.
Nov 2023
Tankless Water Heater - Install
Timely, polite, professional and efficient!
Response from Total Mechanical Systems, LLC
"Thanks so much, Allison! We appreciate your review and feedback!"
Francesca L.
Jul 2023
Gas Piping
High prices. But, very knowledgeable and professional. Was able to undo the wrong done by a former plumber.
Response from Total Mechanical Systems, LLC
"Thank you for your review and feedback, Francesca!"
Peter B.
Apr 2023
Faucets, Fixtures and Pipes Repair or Replace
Extremely satisfied. Very capable and helpful service person. Diagnosed, solved and fixed the problem quickly and at a very fair price. I would definitely hire again and recommend to others
Response from Total Mechanical Systems, LLC
"Thank you so much, Peter! Your recommendation means the world to us!!!!"
Rochelle C.
Nov 2022
Faucets, Fixtures and Pipes Repair or Replace
Very good work
Response from Total Mechanical Systems, LLC
"Thank you for your 5-star review!"
Keven R.
May 2022
Faucets, Fixtures and Pipes Repair or Replace
Very good job. Customer Service was excellent. Only issue, the floors were dirty.
Response from Total Mechanical Systems, LLC
"Thank you for your review and feedback! We're here for whenever you need us!"
George T.
Apr 2022
Faucets, Fixtures and Pipes Repair or Replace
There's really not that much I can say. The two men who arrived both put booties on, which was nice. One of the men ran a test for chlorine (found some) and to determine if I had hard water (I did). Normally I wouldn't have allowed two workers, since I've been burned in the past by theft. It's a common strategy for one worker to turn the water off and while you are watching the man who is doing the inspection and repair work the other is looking for items to hock. But these two seemed honest enough. After all was said and done the disposer was beyond repair -- something had "snapped." The disposer was relatively new so I wasn't about to purchase a new one. The man said he had never seen a disposer vibrate that way, but I had researched it online and it's not too uncommon. ???
Richard V.
Feb 2022
Faucets, Fixtures and Pipes Repair or Replace
They are good and prompt, but expensive. Project, replace toilet wax ring. Replace lavatory sink tail piece and lavatory sink stopper assembly I needed this done fairly quickly as the toilet was starting to drip water into a ceiling area below. The telephone staff who set up our appointment were great. Response time was short. Once the technician arrived, he was up front with pricing, so I knew what their price would be. I did postpone other less urgent work because of the price. The cost for these two items was almost $1000. Past experience with other plumbers would have been in the $700 range. However, TMS was available, and they were not If the price had been more in line, I will probably use them as my regular.
Response from Total Mechanical Systems, LLC
"Thank you so much for taking the time to provide us with your review. We appreciate your truthful feedback. We know that we are not the least expensive plumbing company, and we pride ourselves on that. We provide the highest quality 5-star service on every single appointment. We are able to provide the best technicians who have been provided with the best training and the best warranties around. At the end of the day, our pricing allows us to provide the service you now know and love, as well as the confidence that when you have an issue, we will be right there for you. Thank you and we look forward to working with you again!"
Mike F.
Dec 2021
Water Heater Installation and Replacement
Great service. Pricing was a bit steep
Response from Total Mechanical Systems, LLC
"Thank you for your review and feedback, we so appreciate it. We understand our pricing is not the lowest, but we pride ourselves on offering the best technicians, the best warranties, etc. and the value provided is certainly worth the additional cost. We hope to have the chance to work with you again!"
Lisa T.
May 2020
Faucets, Fixtures and Pipes Repair or Replace
The technician was great, he fixed my shower in record time and explained why it was leaking.
Response from Total Mechanical Systems, LLC
"That is what we love to hear! Thank you for your 5-stars and for letting us know how wonderful the technician was. We're always proud of the work our team does and how well they serve our customers. Thank you again and call whenever you need us!"
Chris M.
May 2020
Faucets, Fixtures and Pipes Repair or Replace
Very pleased with the service. Very professional and kept me informed of the work
Response from Total Mechanical Systems, LLC
"Thank you so much for your 5-star review and awesome feedback - It was our absolute pleasure to work with you!"
Alan B.
Apr 2020
Response from Total Mechanical Systems, LLC
"Thank you so much for your 5-star review! It was our pleasure to take care of your home service needs."
Kathy C.
Feb 2020
Faucets, Fixtures and Pipes Repair or Replace
Licensing
Licensed*
Trade License Number
PLM.0278957-P1
Trade License Locale
CT
Trade License Expiration
10/31/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing
FAQ
Total Mechanical Systems, LLC is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: 8:00 AM - 6:00 PM
Total Mechanical Systems, LLC accepts the following forms of payment: CreditCard
No, Total Mechanical Systems, LLC does not offer free project estimates.
No, Total Mechanical Systems, LLC does not offer eco-friendly accreditations.
No, Total Mechanical Systems, LLC does not offer a senior discount.
Yes, Total Mechanical Systems, LLC offers emergency services.
Yes, Total Mechanical Systems, LLC offers warranties.