Solvit Home Services

V

The installer was great

Newington- No Surprise UpFront Pricing and they mean it. Excellent service. Everyone on the team was professional and respectful. They were able to address issues that come up if need be. The electrician Ryan was exceptional.

Very expensive for what they actually did. Extra charges for gas and for just coming to your house. Will not use them again.

H

hard workers and will contune using them

The SolveIt concierge spent a great deal of to time convincing me to hire the company to evaluate/repair my residential central AC which was functioning but did not seem to be operating optimally. I told the concierge at the time that I was hesitant to hire the company and she assured me I would have no issues and the work would be top-notch. I scheduled the appointment and the technician canceled 45 minutes prior to the end of the four hour window they provided to do the work. I requested to speak with a supervisor and rescheduled the job. The technician came out on time for this appointment but did not perform the annual tuneup that I requested when I booked the appointment and performed no work during the visit. When I questioned the technician about performing the work that I had scheduled for that visit, he said that he was sent out to the home to work on a dead AC unit and that was all he was charged to do on that visit. I was inconvenienced on two separate occasions and still did not have my air conditioning needs addressed. I would not recommend this company.

Good work.

They explained thoroughly what needed to be done and why.

OK

The tech that came out was amazing and provided great service , the customer service people answering the phone weren?t very friendly , they mixed up dates , and never emailed things they said they would . The fact that the technician was so good was what saved them in my eyes. To be fair right now many companies are struggling for help and are forced to hire mediocre people they wouldn?t normally because people don?t want to work so I tend to give them a break on criticizing. If they worked on the clerical end they would be an all around solid place I would be happy to use again.

Professional job and great tech! Would definitely use again.

The technicians arrived and were professional and friendly, and they quickly assessed the situation and gave me a variety of options as to how I could proceed (hence 2 stars vs 1). I informed them that I just wanted a standard water heater with no extras or add-ons. After doing some calculations, they informed me that the 40-gallon water heater install would be 2175.00. At this point, I should have gotten other quotes and done some research, but I was in a pinch and had them out already. My mistake. However, when I asked them to roughly break down the costs, this is where I take issue, as some very dishonest statements were made. 1. The technician touted the "commercial grade" water heaters that they install and their superior quality. At 1300.00, this water heater is well worth it. Home Depot/Lowes garbage. Doing a google search after I got home from work revealed that this exact make and model can be purchased for just under 800.00 and, also of note, can be purchased at Lowes. 2. The technician stated that it would be 200-300 in parts. The only new parts that were used on the job were two copper gates. All other piping, including venting, was reused from my old water heater. Last I checked, copper gates run at about 10-12 dollars each, so I am not sure where they are buying their supplies. 3. I was told the rest was a flat rate for the labor. Based on his calculations, that is 650.00 in labor costs. He was there for two hours, but let's give the benefit of the doubt and say a less experienced tech would take three hours. 216.00 an hour for labor seems high, but fair if you are receiving top-quality service. However, from my calculations, assuming they bought the water heater for the same price, anyone can walk into Lowes and pay, I was charged 140.00 for labor. Outrageous gouging I know that businesses have a lot of unseen costs that most people do not consider. I am considering those things completely. This is just straight-up taking advantage of people. 

Their honesty & the piece of mind that came with solvit presenting the quality & the endurance of the different equipment...

Had window for appointment of noon to 4 pm. Did not show, no call. I called them at 4:30 pm. They said would get back. Never did! I called them again at 5:30 pm. Told they would call back. Tech did, at 6:10 pm saying about 20 minutes. Finally showed at 8:10 pm!!! Took 20 minutes to do job, about $25 worth of utensils were used, charged more than $700 !!!! Understanding a fool and his money are soon parted!!!! NEVER CALL THESE PEOPLE !!!

On time and very informative

Very quick reply once my request was placed through Angi. Was able to come in first thing the next morning. Just an FYI they charge a flat rate for the project they are doing, not by the hour. They will let you know what the price is prior to starting the work.

Experienced workers, friendly, explained everything, left the place immaculate

Not good.

What a great experience. The techs were great. Explained what needed to be done and did it in record time. Recommend this company highly!!!

He was quick and did a good job.

They were very professional and explained everything

Loved SolvIt, but home advisor is driving me crazy with all the followup and rating emails - enough already.

They called me on a Sunday and gave me the first available date. I am also on a standby list if an appointment opens up before our appointment on Wednesday. I checked their reviews and they have multiple great reviews. Another plus is they are a local company.

I couldn't get anybody else to come out but 4 days out but they did.