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Heartwood Cabinet Refacing, LLC
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
"Family Owned Business Keeping the Heart in Kitchens Since 1994" Heartwood Cabinet Refacing will replace those old doors and drawers with new custom made solid wood doors and drawer fronts. And we will put matching wood on all exposed cabinet surfaces, install new hinges, hardware and countertops. The result… your kitchen will look brand new! Best Method of Contact to Call (800) 733-2234 or (860) 747-8600
Business highlights
31 years of experience
Services we offer
& Laminate Counter Tops, Built-ins, Granite Counter Tops, Islands, Kitchen Cabinet Refacing & Resurfacing, New Custom Cabinets, Quartz Counter Tops, Solid Surface Counter Tops
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.633 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 15% | ||
| 0% | ||
| 0% | ||
| 6% |
Filter reviews by service
Showing 1-25 of 33 reviews
Lori B.
Sep 2025
Cabinets Installation
BEWARE: DO NOT USE PLEASE! I signed a contract on 5/27/25 for a kitchen remodel including cabinet refacing. The service, timing, and end result was horrible. After a series of missed starts, and delays upon more delays, the project was not completed until September. Throughout the process there were incorrect dates, missed timelines, people showing up late and not at all. I have documentation of each of more than a dozen of such instances. The coordinator, Mark, was unpleasant and unprofessional, never helpful with these delays and only telling me that?s ?the way this works?, as if that is an acceptable response. I am a single mom and my kitchen was left in shambles each day, completely unusable. The delays, missed work to accommodate their schedules, which most of the time they didn?t show up even after I took off work, coupled with the number of times I was forced to eat out, made my life a stressful hell for months. This company is horrible and are not professional. The end result,
David L.
Jan 2018
The work couldn't have gone more smoothly, and everything came out perfectly. The two individuals who were assigned to the job showed up at the agreed-upon time and took only two days to complete it. They were a pleasure to deal with--polite, competent, and efficient, as well as helpful whenever we had questions or solicited their suggestions. Both days they cleaned the place up before they left.
Response from Heartwood Cabinet Refacing, LLC
"It was a pleasure to work with you!! Thank you for your kind review!"
Melissa D.
Feb 2017
Overall fine. Some confusion on a custom piece but they worked it out to our satisfaction.
Response from Heartwood Cabinet Refacing, LLC
"Thank you for your kind review. We apologize for the confusion on the custom additional cabinet. We are happy that our crew worked very hard to make all adjustments needed to make this right. Thank you for your patience."
Charles C.
Apr 2016
unknown
Response from Heartwood Cabinet Refacing, LLC
"Wow! Thank you for your review. We're happy to hear you are so pleased with our work that you would post this even though job was completed last June. That is a great testimonial!"
Maureen M.
Mar 2016
unknown
Robert M.
Feb 2016
unknown
Caitlin P.
Dec 2015
from start to finish, Heartwood was great. I worked with Bob initially, who was extremely responsive and helpful. Mark was ghe project manager, and Fred and Jeremiah installed the cabinets. Wayne the owner took over towards the end with managing the project. cannot say enough good things, they were extremely flexible with my myriad requests and their portion of the kitchen remodel was only about 4 weeks, which is great given the scope of what was done.
Response from Heartwood Cabinet Refacing, LLC
"Thank you for your wonderful and detailed review! You had a great vision for your kitchen remodel. Glad it all came together so beautifully. It was a pleasure working with you!"
Carol A.
Nov 2015
Company was easy to work with. Called back if I had a question before work was to begin. They came when they said they would. Did excellent work and came back promptly when minor adjustment was needed.
Response from Heartwood Cabinet Refacing, LLC
"Thank you very much for your kind review! It was a pleasure to work with you!"
Jean W.
Sep 2015
Started on schedule - was scheduled for 3 days, took 5 because of backlog at shop. When finished was fabulous! Looks like a new kitchen. Arsenio (the carpenter) very professional. Left spotless when finished.
Response from Heartwood Cabinet Refacing, LLC
"Thank you so much for such a kind review! It was great that you mentioned we can remove the problematic stiles on cabinets so you can enjoy easier access to your cabinet space. And, yes we agree our crew is awesome! Again, thank you for your business. It was our pleasure to work with you!"
John H.
Sep 2015
Arsino (the installer) was very professoinal, efficient, well organized. Very good work particularly with what he had to work with, 45 year old cabinets in kitchen home and new cabinets by previous owner, in family room.
Andrew M.
Aug 2015
unknown
Response from Heartwood Cabinet Refacing, LLC
"Thank you for your glowing review! It was a pleasure working with you! Kind Regards Heartwood Cabinet Refacing, LLC"
Melinda P.
Aug 2015
They did a fantastic job and we were very pleased with the outcome.
Response from Heartwood Cabinet Refacing, LLC
"Thank you for your kind review! It was our pleasure to work with you on your kitchen remodel! Kind Regards, Wayne, Lorraine, Mark and the Staff at Heartwood Cabinet Refacing"
STEVEN E.
Jun 2015
spoke to owner, Wayne @ heartwood cabinet, local and Family owned ,very nice ,and professional,set us up with Robert Higgins
Sales/Kitchen Design, made suggestions, brought numerous, samples of doors, and counter tops and hardware, Next Came
Mark nejfelt, Production Manager, he is a sweet heart, knowledgeable,made many suggestions, on how to maxim are space,
and make improvents, and take precision measurements, so we would have a exact fit>Mark Rules,
Next came, Arsenio, , he is a ONE MAN work machine, on time, very i repeat very skillfull Craftsman, who did a outstanding job,
Removed and install new counter top, sink, cabintets, hinges,doors, ects, Perfection, at its BEST..
Thank you All, Rebecca, & Steven
Sales/Kitchen Design, made suggestions, brought numerous, samples of doors, and counter tops and hardware, Next Came
Mark nejfelt, Production Manager, he is a sweet heart, knowledgeable,made many suggestions, on how to maxim are space,
and make improvents, and take precision measurements, so we would have a exact fit>Mark Rules,
Next came, Arsenio, , he is a ONE MAN work machine, on time, very i repeat very skillfull Craftsman, who did a outstanding job,
Removed and install new counter top, sink, cabintets, hinges,doors, ects, Perfection, at its BEST..
Thank you All, Rebecca, & Steven
Response from Heartwood Cabinet Refacing, LLC
"Thank you very much for your review! We appreciate your business! And thank YOU for being so nice to work with! Wayne, Lorraine & Staff"
James D.
Feb 2015
They have great quality workmanship, very thorough, honest, knowledgeable, and tidy. We really appreciate all their handwork and professionalism. The end result looks absolutely beautiful. We definitely recommend them to any member of Angie's List.
Response from Heartwood Cabinet Refacing, LLC
"Thank you for your wonderful review. It was our pleasure to meet with you and help you achieve that beautiful kitchen!"
Debby N.
Nov 2014
Everyone at this company is very professional and really wants you to love your new kitchen. The salesman, Bob, just couldn't do enough to be sure you ordered exactly what you wanted. He was so pleasant and really knows his products Fred, is an artist and can make just about anything out of wood. He also is so very pleasant but more than that he's a perfectionist and puts pride into his craftsmanship. There were a few problems but that's to be expected with a project this size. Wayne Phelps, the owner, addressed any issues and made sure they were fixed to our satisfaction. He's a wonderful businessman and stands behind his company. My new kitchen is my dream kitchen and I can't thank Heartwood Cabinet Refacing enough. You will not be disappointed with this company, they're top notch!
Response from Heartwood Cabinet Refacing, LLC
"We are happy you are enjoying your kitchen update. We appreciate that you took the time to write this review. It gave us great pleasure to work with you in creating your dream kitchen."
Mark D.
Oct 2014
Arsenio, the carpenter was punctual and meticulous in his work. We are very pleased with the cabinets. We had a problem with the salesman. We had signed the contract and realized the next day that as members of Angies List we were due a 10% discount. He was reluctant to give it to us. The owner later called and told us that we could get the discount. We had seen Heartwood's work and knew that it was reliable company. That's why we hired them.
Response from Heartwood Cabinet Refacing, LLC
"Thank you [removed member name], I am glad you are pleased with the job. Yes when it was brought to my attention by our salesman , I did give you the advertised 5% discount that you were entitled to. Sorry about the time delay. Wayne"
Tom W.
Oct 2014
sales rep Bob brought sample doors to be installed in old kitchen. Installer and carpenter Fred began installing about 6 weeks later. I supplied backsplash for installer. New cabinets were beautiful, but existing cabinets, which had been built in 1960, still had all the rough wood and years of contact paper. The company said that they were only contracted to reface existing, but the interior looked horrendous, and I ended up painting them and re-cutting new shelves myself. With all I spent, I would have thought they could at least paint to match the new stuff and replaced the shelving. They even had to be told about leftover construction debris needing removal. I paid another painter to repaint kitchen when cabinet work was done, since evidently they did not include painting when finished.
Response from Heartwood Cabinet Refacing, LLC
"Hi [Member name removed], Your job was mostly custom made cabinets in a custom stain color that you chose. There was some refacing which covers the exterior of the existing cabinets you kept ,in a matching wood, door style, and stain color. Nothing is done on the interior which was explained to you and you were fine with that. There was demolish of wall areas and construction of wall areas. A granite countertop was installed including a new sink and the plumbing disconnect and connect. A tile backsplash was installed (homeowner provided tile). There was additional tile work done on the fireplace area that you added on to the job. We removed the trash from the job. If there was additional trash that wasn't removed you never mentioned it to me. The several times I meet you on the job when we were finishing up you never complained to me and you said you were happy with the job. If you were unhappy with any part of the job I wish you had told me when I met with you and I would have dealt with it."
Mary-jo K.
Jul 2014
The new cabinets in our kitchen are beautiful! The crown molding we requested just puts the perfect finishing touch on the cabinets. When we first contacted Heartwood, we asked if the kitchen could be completed by a certain date - they said yes, did some shuffling of other projects,I think, and the kitchen was done by the requested date. They were easy to work with, professional and did a super clean up job.
Response from Heartwood Cabinet Refacing, LLC
"We are so pleased we were able to complete your project within your requested time frame. It was a pleasure working with you! Wonderful Review...Thank you! Heartwood Cabinet Refacing"
Mary-jo K.
Jun 2014
unknown
Response from Heartwood Cabinet Refacing, LLC
"Good Afternoon! Thank you for your review. Our goal is to have you happy throughout the entire process of your cabinet refacing from the beginning appointment to end result. It is a pleasure to work with you. Heartwood Cabinet Refacing"
James W.
Mar 2014
We couldn't be happier with how our kitchen turned out. The guys at Heartwood are fantastic. We had a very positive experience all the way from the sales consultation to the installation.
The sales process was low pressure and very transparent. Bob had great ideas and let us see how much different options would cost -- this was something we really appreciated as it was not something that other companies were willing to do for us. In the end we found the pricing to be very competitive, and the options for doors and drawers to be extensive.
Installation was quick -- they were done in just over 4 days! There were really no hiccups in the installation process and the installers were able to tweek a couple of things that we asked them to without any issues. They were courteous and punctual. they cleaned up after themselves everyday, and put their tools away each day so that we could access the kitchen at night. They really are great craftsmen.
The cabinets look fantastic, the tile backsplash is beautiful, and the granite counters and undermount sink really make the whole kitchen pop...just what we were looking for!
The sales process was low pressure and very transparent. Bob had great ideas and let us see how much different options would cost -- this was something we really appreciated as it was not something that other companies were willing to do for us. In the end we found the pricing to be very competitive, and the options for doors and drawers to be extensive.
Installation was quick -- they were done in just over 4 days! There were really no hiccups in the installation process and the installers were able to tweek a couple of things that we asked them to without any issues. They were courteous and punctual. they cleaned up after themselves everyday, and put their tools away each day so that we could access the kitchen at night. They really are great craftsmen.
The cabinets look fantastic, the tile backsplash is beautiful, and the granite counters and undermount sink really make the whole kitchen pop...just what we were looking for!
Response from Heartwood Cabinet Refacing, LLC
"Good Morning (member name), Thank you for this fantastic review! It gives us great pleasure to know you are pleased with your entire experience with our company. We will certainly pass on your praise to Bob and the crew. Thank you again for choosing our company for your kitchen remodeling needs. Kind Regards, Heartwood Cabinet Refacing"
TIMOTHY L.
Mar 2014
job went extremley well, provider did excellent job and in a timeley manner
Response from Heartwood Cabinet Refacing, LLC
"Good Morning [member name removed], Thank you for your wonderful review. It was a pleasure working with you again! We love it when our past customers contact us for more work. That in itself is a high compliment! Kind Regards, The team at Heartwood Cabinet Refacing"
Peter A.
Dec 2013
Amazing craftsmen. It went smoothly and the kitchen came out perfect. I highly recommend this business.
Response from Heartwood Cabinet Refacing, LLC
"We were happy to have served you. Thank you for a great review! Kind Regards, Heartwood Cabinet Refacing"
Lynne S.
Nov 2013
The two men who installed the kitchen were excellent. Mario is a perfectionist and an excellent tradesman! As in any new/remodeling job there were some glitches, but all were handled with excellent customer service by owner, Wayne. Would highly recommend!
Response from Heartwood Cabinet Refacing, LLC
"[member name removed], It was our pleasure to have served you! Thank you for the excellent review! Kind Regards, Heartwood Cabinet Refacing"
Mary S.
Nov 2013
Extremely well! Could not have been better! Arcenion was on time, neat, fastidious, hardworking, exacting in his work and absolutely delightful man who did excellent work and loved his job. Everything was A++! Absolutely use them again!
Response from Heartwood Cabinet Refacing, LLC
"Good Afternoon [remove member name], Thank you for such a glowing review! We enjoy knowing that our customers are happy! It was a pleasure working with you! Kind Regards, Heartwood Cabinet Refacing, LLC"
Gail T.
Apr 2013
The workers from Heartwood Cabinet Refacing arrived on time and finished on time. They cleaned up, and were very responsive.
Response from Heartwood Cabinet Refacing, LLC
"It was a pleasure to assist you in your kitchen update! Thank you for choosing our company! And thank you for a glowing review!"
Licensing
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*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing
FAQ
Heartwood Cabinet Refacing, LLC is currently rated 4.6 overall out of 5.
Heartwood Cabinet Refacing, LLC accepts the following forms of payment: CreditCard
Yes, Heartwood Cabinet Refacing, LLC offers free project estimates.
No, Heartwood Cabinet Refacing, LLC does not offer eco-friendly accreditations.
No, Heartwood Cabinet Refacing, LLC does not offer a senior discount.
No, Heartwood Cabinet Refacing, LLC does not offer emergency services.
No, Heartwood Cabinet Refacing, LLC does not offer warranties.