CORTINA TILE OF SOUTHINGTON

They were easy to order. The people working there were good, they were helpful and it went smoothly.

Overall they have an amazing selection of tile . Prices are on point. My only frustration was a consistent lack of getting me one particular tile. Held up the job. My suggestion is using a computer system instead of papers would ease the confusion . We were too frustrated with the process to use them again personally , but I have heard both good and bad. Sadly we were the lost paper customers

Disappointing experience. Started by visiting Cortina's store to look at tiles. The women who work in the store were helpful and the selection was good. After taking samples home, decided on 12" x 12" tiles for floor and 8" x 10" tiles for wall. Since the wall tiles would be a backsplash, they needed a finished edge. When I asked if matching bullnose tile was available, the answer was "Yes." I was told that the matching bullnose tile was not in the store but could be ordered. Mario came to house and measured. I went over our tile choices again, indicating the need for bullnose tile to create a finished edge.

Installation was done by Fernando and an assistant. Mario (their boss) was not present.Problems:1) Tile used for edges was not bullnose, merely tiles cut to 2.5" x 8' with grout rubbed on the outer edge to lessen the reddish color. By definition, bullnose has a rounded edge and the finish continues around the edge. 2) Because the tile isn't bullnose, the backsplash doesn't have a finished look, and the corners are sharp enough to cut oneself. 3) The small space between the back of the sink and the tiled wall was filled with a silicone caulk that looked messy and dirty. 4) In one area, the grout has a dirty, yellowish look. 5) The point where the waste pipe from the sink enters the wall was poorly cut leaving an unsightly ragged edge.

In response to complaints, Fernando returned and removed the unattractive caulking behind the sink, replacing it with grout. He used grout to fill in the ragged hole around the waste pipe. Mario came after Fernando's return and insisted that the 2.5" x 8" tile around the edge is bullnose. It's not. Mario said the matching rounded tile I asked for is not available. I ended up accepting a small adjustment in price ($950 to $875) but am disappointed.