Floor Decor

We are at the beginning stages of our kitchen remodel, but the staff at Floor Decor spent a lot of time with us planning, designing and pricing to meet our needs and budget. I highly recommend Janine Geneste and the staff for countertop, backsplash and flooring needs. Jen Hayes

Great, would hire again.

generally everything went very well and we were very happy with the outcome

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We had bought a new house and wanted to put in a number of upgrades.  Although Floor Decorwasn't the cheapest bid,   I was impressed by the owner's,  Mike Phoenix's, patience and honesty.   The contractors he used were all top notch and had been working with Mike for a long time.  We had one problem that involved stairs that were not stained with the right color.  It was actually the contractor who brought it to our attention and Mike agreed to pay for two nights in a hotel while the work was being redone.   I greatly appreciated that someone was honest enough to point out a failure in their own work and showed a desire to make it right.
With the backsplash, Mike took back tiles without complaint after my wife was unhappy with the look.   The installers did a great job and immediately responded when we pointed out a concern.
At all times Mike and his daughter acted with the highest level of professionalism.  Mike was at all times very patient and courteous as we selected various materials.  It was also helpful that Floordecor is an actual store where you could look at various selections. Overall, I would most highly recommend Floordecor for any type of flooring or tile installation.

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It was a reasonable price or we wouldn't have done it. It went fine. They showed up, they did the work, they cleaned up, and then they left. They came when they said they would come, which is important, and the job did not take longer than they said it would. They didn't come back for more money. Overall, it was excellent. The quality of the work was good. We'll probably use them again. They will be our first call.

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It  went  PERFECT!  MAGNIFICENT!  STUPENDOUS!  AMAZING!  THRILLED!  *****I LOVE FLOOR DECOR*****
 
The first thing I did was I went to one of the big box stores, and luckily, the floor I picked was discontinued. They charged me, and never kept contact with me. It took them several weeks to let me know that the floor I ordered wasn't being made anymore. Then they had chosen the wrong under layer to place under the floor. I highly doubt they could have EVER delivered the results of Floor Decor.  I went looking for a place to find a floor that could be installed in my kitchen, because the floor became dangerous and not really usable anymore. I went to several places BEFORE I found Floor Decor, and Michael Phoenix and Janine back in the Summer of 2008. I was first greeted by a young lady named Janine, and her Golden Retriever Buddy on the Post Road that USED TO BE next to Porch and Patio in Orange, Connecticut. I don't want to leave out the Beautiful and Friendly Golden Retriever!  (Sadly Buddy is no longer with us.)
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When I first walked in, Janine came over to help me out. What a smart, lovely, and beautiful lady this is!  Extremely knowledgeable and caring about this flooring business. She looks young to me, but make no mistake, this woman is as brilliant as Michael Phoenix is.  I worked with Janine from the beginning, and to reassure myself over this large sale, and to make sure everything was right, I still had to ask Michael about the details of what I had worked out with Janine. Well once again, she was right on the mark!  This family is delightful. I also love the dog.  Buddy is absolutely a Sweetheart. Of course I go to the store to visit the dog sometimes, but I go here because this is the BEST place to go if you want flooring or carpeting. Their selection is so varied, I am honest and letting you know that there are several choices that I liked, so because there are so many nice choices, I am always choosy customer, and like to see everything.  I was lucky that they were so patient with me so that I can make the right decision. I asked if I could have a Cherry Bronze Laminate, and both Michael and Janine said that this type of floor would work in my kitchen!  YESSSSSSSSSS!
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Let me tell you something. If and when I buy flooring or carpet again, this is the ONLY store that I would ever go to. I have had 2 installers, that were absolutely incredible. They were neat, efficient, friendly, and did the job the way it was supposed to be, and EXACTLY the way I wanted it. I told them that this is an extremely difficult job, because our builder had taken shortcuts when this floor was built, and it had a large slant and was actually not flush. Large tiles that are not flush, makes us keep stubbing our toes and scratch up our feet. Not to mention that we even tripped several times. The floor was built horribly rushed, and since there was no excuse for that, we had to suffer for 11 years with a floor that was a disgrace because this was a brand new house. It was built from the ground. Michael Phoenix had let me know that he could fix this problem. I told him that I don't want to be mean, but I don't feel you are going to be able to tackle this type of problem to straighten out THIS floor as to where it could ever be flat and smooth the way it should be. He told me, rest assured, I have some workers on my crew that could do just that. "You are going to love your floor when it is finished." I still had very hefty doubts about that, but he was totally correct. To this day, I still don't believe how beautiful this job came out, especially with these circumstances. I asked him, "how in the world did you do this?" I still look at the floor with the same happiness and agility I had from the first day it was installed. The two men that I had worked at the perfect pace, by concentrating on just the floor. They did not rush the job, nor did they work too slow. It took exactly 2 days to do this kitchen floor. I was told it would take between 1-2 days. Since this was my first time hiring Floor Decor, I didn't know exactly what to expect. I figured that if it took two days, they would lose money. This wasn't even a consideration. This crew that I was given, was incredible. That kitchen floor was some big job to do. I have a very large kitchen which is 400.52 feet. Well, it's a large kitchen to me anyway. I remember that these 2 men were working so hard, that they are not big on breaks. I don't care how long people take breaks, as long as the work comes out well. It certainly did. When I get more work done on my home, (always money problems, never have enough), I told Michael that I want the same crew if they are still here.
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I don't think anyone in this world manages better than Michael Phoenix, in the ever dreaded use of the "tape measure" either. He is just a Genius, and Super-Brilliant with this task. 
 I have had workers all of my life in many different aspects in the work environment, apartments and houses from friends and family, but have NEVER seen anyone, have the measurements so to the mark of exactness. No wasted materials. Of course, he let me keep all extra flooring. I never needed it, this floor stood up to some serious works-in-progress. I am a Baker, and I have put these floors to the test. I have two dogs. This floor stood up to the wear and tear of German Shepherds. The floor looks as beautiful as the first day they were put in.
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 Trust me, I have had OTHER floor measuring estimates BEFORE I found my forever flooring / carpet store, and I actually asked one of the stores NOT  to not call me again, and I let him know on the spot that I felt he cheated us on measurements by over 30 square feet. You know how I know? Floor Decor was over 30 square feet less in measurements.  This other man was lazy, very hurried, and was reluctant to answer our questions.  It was very apparent that he didn't bend down enough under the furniture. He was holding the tape measure a few feet in the air, and at a very large slant. He was measuring almost corner to corner, and not in a straight line. I absolutely let him know that I was not interested in his flooring services, and that I didn't want to be contacted again. If we sound grateful and happy with this all-around perfect flooring job, and Floor Decor we are EXTREMELY HAPPY. My ONLY REGRET, IS NOT FINDING FLOOR DECOR FIRST, WITHOUT ALL OF THE DRAMA AND HYPE that other stores have given me in the past. These other stores could not deliver even close to what Michael Phoenix and his crew has done for our home and for us. I always say, "I wished I had found Floor Decor first."  That would have been ideal. I am going to call and go to their store again when I am ready for carpeting in as many rooms as I could afford.  "FLOOR DECOR, IF EVERY BUSINESS TRANSACTION AND WORK WOULD BE AS GOOD AS YOURS, THERE WOULD BE NO PROBLEM WITH HIRING THE BEST!"  It's just too bad that I am not sure of all businesses with this much Faith. Even though I consider both Michael and Janine friends of mine, we continue to have a great business relationship.  If you want THE BEST, these guys are;  
1) Accurate
2) Neat
3) Efficient
4) Prompt
5) Knowledgeable 
6) Friendly
7) Consistent
8) Not Happ

Well.  Did a good job.  Moved furniture and cleaned up.

Very professional at all points of contact. Met with Michael at the store and he explained my options, the process, put together a quote based on dimensions I supplied. He gave me a date for the delivery of the lumber, and a date for the start and end date of installation. Michael came to the house and took proper measurements. He emailed an itemized quote that was acceptable to us. We scheduled the work and the project proceeded on schedule. The young man who was in charge of the installation was a true craftsman. It is the details - thresholds, transitions areas, that distinguish a quality job from a merely adequate job. Ernest, the senior installer, did an extraordinary job. The floors are beautiful.
Ernest and his assistant were polite and considerate, as well as careful and neat. It was necessary to shift some furniture, and they did so with great care. When the job was finished, all furniture had been returned to its place.
My project was completed on schedule and on budget. All of the people at Floor Décor were polite, responsive, and knowledgeable. I highly recommend this company. I plan to use their services again.

Overall, installers did a good job. Had vinyl floor installed in the finished basement and office area. Installers were punctual and very professional. Cost of the whole project was very high as compared against quotes from Empire and Homedepot. Went with them anyways due to good reviews on this site. Oh this price did not include moving furniture, or removal of old pergo and molding.  Strictly install. Paid installer to help seperatelyPersonally, if you had a installer come in and give quote for labor and you get the materials this would probably be cheaper. The floor looks awesome. Now I just need to paint the rooms

  Great selection of tiles, reasonable prices, very good service and responsiviness.  Installation was good as well.

We dealt with Mike at Floor Décor.  They were fantastic.  If we had more work to give them, we definitely would.  We wanted an area rug to take home.  It was quite large and we thought it would fit in our SUV, but it did not.  Mike, the owner, offered to drop it off after work at no charge.  He came and dropped it off.  It was raining that day and he covered the rug.  We could not be happier with them.  They are very nice group of people.  The rug that we chose had to be bound.  It was a special order piece that they did not carry.  We had seen the rug somewhere else.  They went above and beyond by going to look for the rug and match at a competitive price.

Everything was great.  They had great workers.  The technician who installed the carpet did a great.  I did have a few questions afterwards, but they were always ready with an answer

Their service was excellent.  The girl was very helpful.  She explained things and showed us what would go with what.  It was a very good experience.  They told me the tiles would be in a couple of days and they were.

They are great.  The sales people, the owner, and the installer were all very nice.  They did a great job.  I would highly recommend them.

They were reliable.  I had a problem. They were willing to fix to make

After searching more flooring and tile places than I care to note, stumbled upon Floor Decor.  Mike the owner was very quick to come over and ask us if we needed assistance.  Knowing what we wanted, he backed off and assisted another customer.  Mike checked again in on us and suggested a few ideas, some based on our input and some from his experience.  The sales aspect was surprisingly easy.  His prices were fair.  To make sure that the proper amount of materiel was ordered/purchased, Mike made an appointment for the week after to measure.  He was very prompt, professional and took his time to make sure that the measurements were accurate.  At our convenience we scheduled the installations.  First was the tiled backsplash.  Ernest arrived and did a great job installing the backsplash in two days.  Mike the flooring installer, (not the owner), arrived on Wednesday.  He took two days to install the Konecto floating floor and carpeting for the bedroom.  Both of the installers were professional, courteous, and very clean. We would certainly have Mike and his installers back again!