Reviews
2.01 Reviews
Showing 1-1 of 1 reviews
MICHAEL B.
07/2014
furniture sales
 + -1 moreCouch & loveseat were ordered and delivered approx. 12 weeks after order. We had previously purchased other furniture valued at approx. $3000.00. Upon delivery we noticed a defect in the loveseat stitching below one of the cushions. The delivery men agreed and took pictures of the defect to bring back to the store. We were first told that the loveseat would be replaced, then told that the manufacturer could not match the couch, but they would send someone out to fix the defect. The person they sent was rude, obnoxious and insulting to me, denied there was a defect, claimed it was normal and told me he had been delivering furniture for 20 years and new better than I. He refused to do anything, said he had not been sent to fix the problem and that I was wrong. I told him to leave my premises. I then got a call from the store reiterating that they felt there was no defect and I was out of luck. Remember, a few weeks earlier they offered to replace the loveseat. We spent a total of approx. $9000.00 at this store over 6 months, what a mistake. They love to take your money for their expensive furniture, but DO NOT stand behind any issues. We will never shop there again
Description of Work: Purchased a leather couch and loveseat, total cost $6,000.00
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$6,000
Contact information
2 MAIN ST, Old Saybrook, CT 06475
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Service Categories
Furniture - Sales
FAQ
COUNTRY BARN OF SAYBROOK is currently rated 2 overall out of 5.
No, COUNTRY BARN OF SAYBROOK does not offer free project estimates.
No, COUNTRY BARN OF SAYBROOK does not offer eco-friendly accreditations.
No, COUNTRY BARN OF SAYBROOK does not offer a senior discount.
No, COUNTRY BARN OF SAYBROOK does not offer emergency services.
No, COUNTRY BARN OF SAYBROOK does not offer warranties.
Contact information
2 MAIN ST, Old Saybrook, CT 06475