SERVPRO of New Haven

Glenn Murdock, the owner, showed up promptly to examine my basement and prepare an estimate. He was very knowledgeable about the law and the health risks. The work took five days. His men showed up on time each day, put in a full eight hours, and were very responsive to any questions and concerns I had. Before starting, they had to build a containment chamber in my basement with negative air flow, so no asbestos fibers whooshed up into the main house or out the bulkhead door. After they finished, a technician from ChemScope in North Haven came to take air samples and confirm that we had no ambient asbestos fibers. The workers then took me on a walk-through, and I could see the pipes and cement floor were now immaculate. I thought I was done, but now the story gets interesting. A week later my husband and I demo'ed the wood paneling in the basement (to Dri-Lok the masonry) and found -- more asbestos! Within three days Glenn sent two of his men over to remove the additional fifteen feet or so of pipe wrap. Once again, great response and great result. Overall, the only negative about these folks is, they're pricey. My initial contract was for $4725, half to be paid after the containment chamber was built, the other half following the air samples and walk-through. It cost an additional $500 to remove the additional stuff we found because it wasn't covered in the initial contract. No one who does this work is cheap, however, and Murdock got great results. The work started and ended exactly on time, my second problem was resolved fast, and my basement is now clean, clean, clean. I'd hire them again, although I hope I don't have to.