Quality Dry Basements

"Jim, Please contact us at 203-529-3737. It took a while to research, but your contact information is from over two years ago before I took over the company. I would like to find out what's going on and how we can assist you. Thanks, Tom."

"I am very glad we were able to finally able to resolve your concerns."

"Janet, Thank you very much for your review. We value our client's input. Thanks again! Tom"

"David - Thank you for allowing me to come out, inspect and repair your sump pump. The piping connection seems to be coming loose with the intense vibration. I centered the rubber gasket better than the way it was designed and screwed it on fairly tight. It should not come off again; however, if it does wiggle loose, by all means give me a call again. As we discussed when I was at your house, as the new owner, I am reaching out to the people who have posted poor reviews, discussing their issues, and coming personally to fix them. I appreciate your understanding and the additional work we did at your house. Feel free to call me if there are any other issues. Sincerely, Tom"

"We have been in contact with customer from day one! a very difficult person to deal with and we have called and tried to make her happy. Floode4d basement is now 100% dry, with a little dust on some shelves. If she had been Honest with us she would have had the dust taken care of a long time ago. We requested to stay late day we completed the job to dust and customer refused. We set an appointment for a week day and customer refused. Customer was contacted again and we offered to send a cleaning lady to dust the basement- and she refused as she said we left buckets of concrete and a lady couldn't possibly clean what we left. She actually sent pictures showing buckets of concrete.They were taken during the job. After many different versions of what needed to be cleaned and by the customer, I personally went to her home and GUESS what dust on a shelf was all there was ? This could have been cleaned( and is not covered in the contract ) months ago. Honestly the woman has made up stories about a problem that did not exist ."

"Customer had a flooded basement which is now dry. The person writing the review is not the home owner and was not involved in the negotiations or on the contract. In fact they were given a price, way below normal based on them being flexible on when we started the job. We did this job late fall and there was snow and ice and yes our crew was involved in an accident which prevented us from showing up - how un thoughtful of us. We did fix the constantly flooding basement , and went back twice to fix bad pumps. there is an issue with some of the concrete thickness, but this was caused by the fact that the original floor was poured unevenly and was thin in some places to start with. We cant put back more then there was to start with. I have sent several times and dates to the owner to inspect, but they fortunately are not acceptable> we will get up in a week to inspect ."