Peoples Products - HR40 Windows

"We are not surprised by [Member Name Removed] ’s poor review. She threatened to leave us a bad review and blow us up online unless we took $1,000 off her contract. We did not, hence the review. Now, I will attempt to set the record straight: YES, the crew was very late, and we never tried to hide the fact about that, and we apologized for the delay numerous times to Ms. [Member Name Removed]. Our crew had a later than expected time departure from our office in Newington, CT to Dalton, MA, where she resides. That departure snowballed between faulty gps in the mountains and hitting traffic on the way up. We were very apologetic. Ms. [Member Name Removed] called our PM a liar with zero evidence to do so. Throughout the day, Ms. [Member Name Removed] showed belligerence to both Shariq and John (our PM). She yelled at everyone involved, cursing and calling us liars. She said she was promised it would be a one day window job. Which was never promised. John reminded her that he told her we would shoot for one day, BUT to plan for two days. She said that is fine. So, from the start she knew it could be two days. On the second day she then said she wanted the crew gone and to come back a THIRD day. Which was odd as she's mad we are at two days. She continued cursing at John. The crew asked for 30 minutes and John informed Ms. [Member Name Removed] of this. We were completed about 35 minutes before she had to leave for an engagement. John told crew to take completion photos which they did. Ms. [Member Name Removed] verbally harassed the crew numerous times throughout the two days. Including telling them that if she is not pleased, she could get them fired. Ms. [Member Name Removed] also complained about the “mess” that was left in her garage, stating she couldn’t park in the garage because of said mess. We have photos that prove this was untrue. We also have texts that show Ms. [Member Name Removed]’s abusive behavior. It’s all documented and available for anyone interested, since we need to verify our side in a public complaint. Most customers are kind to our crew and our office. This time it was not the case."

"[Member Name Removed] is an extremely difficult person. He was so unreasonable that we had to ask the state of Massachusetts to intervene in our behalf. Mr. [Member Name Removed] refused to speak directly to us. He wouldn’t take a call. This unusual behavior culminated into us having to take him to small claims court, where we won our case hands down. Our company has been around since the 1980s and we have thousands of very satisfied customers. That’s a record that speaks for itself. If anyone is interested in the details of the small claims finding, I am happy to share the information, since Mr. [Member Name Removed] is weaponizing review sites. He owns a business in Massachusetts. It’s called [Member Business Name Removed]. If you’re looking for someone to do plumbing work on your home and you require maturity and communication, I would not recommend working with him. He’s extremely difficult."

"[Member Name Removed] hired our company to install some windows and a door for her home. It is a condo with specific requirements. When we came out to measure the door, she was present and watched us measure the door she purchased. Keep in mind, the condo requirements are that the windows/doors outside of the home must be a specific color (we’ve done many windows and doors for the good people in that community). The door she purchased was written into her agreement as a white exterior. This could not have been made on an exterior product due to the HOA requirements. The door she purchased was in a breezeway leading to a porch. That is only [Member Information Removed] it could have been white. When we arrive for the installation, she stated it was the wrong door and refused it. Colored products are not only a very special order, but the likelihood it could be used somewhere else is literally zero. So, what did we do? We took the door back and didn’t charge her for it. We paid the cost with zero responsibility placed on our customer. What happens next? [Member Name Removed] demands we take more money off her order or give her something for free on a future order. Since the adjustment to her contract meant we had to send her back a check, due to her refusing the door, we sent it to the only address we had on file. Ms. [Member Name Removed] calls us and screams that she did not receive the check, accusing us of not sending it. We offered to put a stop payment on it (at our cost, which was nominal of course). She called us a liar and questioned how we can sleep. Serendipity intervened as the check we sent her came back as unclaimed mail to our office. She insisted it was too coincidental. I have the letter, still unopened, dated with a return date stamped to the front. Ms. [Member Name Removed] persisted asking what we were going to do to make up up to her, angling for something free. While we love helping our customers, she refused a door she bought, and we suffered a loss that we could easily have pursued if we chose to, but didn’t/wouldn’t . Next, she demanded we send her a new check and a complete review of the amount owed back. We gladly agreed to that reasonable request. Upon a review, it was shown that the amount due back to Ms. [Member Name Removed] was incorrectly figured and a new check in the correct was sent to her FL address with a clear breakdown. When she received it, she went ballistic. We have an amazing customer base and thousands of really satisfied customers throughout CT and MA. I believe Ms. [Member Name Removed] is now upset that we [Member Information Removed] not continue entering into new product contracts with her, as she is in the extreme minority of unsatisfiable people. I’m sorry if not providing more money off and enduring more insults isn’t something we [Member Information Removed] continue to pursue in future business with Ms. [Member Name Removed]. Please keep in mind, almost all of our customers are a joy to work for. Their satisfaction is our pleasure. Some people (like Mr. [Member Name Removed] before her) are just too unreasonable to work with. Thank you for taking the time to read our side of this story."

"Thank you, [Member Name Removed]! Everyone at Peoples Windows and Baths really appreciate your terrific 5-star review!"

"Thank you, [Member Name Removed]! Our mission is to serve!"

"Thank you, [Member Name Removed]! We’re glad you’re happy with our services. Our mission is to serve!"

"Thanks [Member Name Removed]! We really appreciate you taking the time to express your satisfaction with us."

"We aim to please! Thanks for the great review."

"Thanks for the king words [Member Name Removed]! We're glad you're enjoying you HR40 windows."

"Thank you for sharing this experience with us! It is great to hear that our service achieved the five-star quality that we strive to reach with all of our customers."

"Thank you so much for taking the time to post this resounding recommendation! We are very happy to hear that our windows and customer service lived up to our five-star standard."

"Thank you for your kind comments, Mark. We are thrilled to hear that you had a great experience with our company."

"We are very happy to hear about your positive experiences with our company, [Member Name Removed]. Your kind words are very appreciated!"

"[Member Name Removed], we are thrilled to hear about your satisfaction with our windows and sales team. We strive to provide all of our customers with a five-star experience throughout the entire process so it is great to hear your feedback and thank you for the thoughtful recommendation as well!"

"Thank you for taking the time to post this review, [Member Name Removed]. We strive to provide our customers with a great experience so hearing positive feedback is a tremendous help. We are glad to hear that you are enjoying your door as well!"

"Thank you so much for taking the time to post this review, [Member Name Removed]. We strive to provide all of our customers with 5-star experience throughout the entire process so we are thrilled to hear about your satisfaction with the installation and our customer service."

"We are thrilled to hear that you had a great experience with our company, [Member Name Removed]and thank you for the kind review!"