New Britain Appliance
About us
We offer Rebuilt Appliances and in Home Service On Most Major Appliances. We offer Same Day Service and Evening Appointments with no overtime fee. Our service call rate is $99.00.
Business highlights
Services we offer
Rebuilt Appliances Sold with a Guarantee. In home Service on Most Major Home Appliances. Dryer Vent Replacement and Cleaning. Free Removal of Home Appliances. We offer invoicing for property management companies and bank owned companies.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 58% | ||
| 16% | ||
| 11% | ||
| 0% | ||
| 16% |
Keith, the technician, seemed unaware of the $74.00 large appliance repair deal. He charged me an additional $84.53 for the service. I explained the $74.00 deal to him but he insisted I owed more. Not wanting to argue with a stranger sitting in my kitchen I wrote him a check. After he left I called Roger at New Britain Appliance. Roger was my initial contact to set up the appointment and I believe he is the manager. I told him my story and he told me he would get back to me. It took a while but he finally called back. He stated the technician told him that he had installed a new heater in my fridge and that was why he charged me. I explained to Roger AGAIN that the tech had installed a 6" copper wire to my existing heater NOT a new heater. Now he tells me he will speak to Keith again at the end of the day and get back to me. Well, he didn't. I called him again the following Monday and he told me he would be returning my check. He was less than charming and did not apologize but did ask me to write a review on Angie's List. Here it is and I am still waiting for my check after 3 weeks.
"Dear [Member Name], Sorry that we have a misunderstanding regarding the coupon that was purchased by you. Our service call fee to a house is $85 and when we defrost the drain on the freezer we make sure it is clear then install either a copper wire or a heater with wires depending on the fridge. We installed the copper because it will not break or malfunction which is a benefit to you. The coupon only cover's a trip charge which starts the clock when we start our drive to your house no matter where we are located and labor,not parts wither it is a copper wire or heater you still have to pay for it. We normally charge up to $90 to clear out a drain like most company's do. I will say that this coupon was not written correctly and we stopped running the coupon which was a loss for our company. I have been doing appliance repair's for over 20 years and strive for great service and therefore i WILL NOT let 1 bad review dictate how our business is. Your check has been sent back to you. Thank you Roger THE OWNER"
Licensing
State Contractor License Requirements
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All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing