EXPRESS KITCHENS & FLOORING

My husband and I have had the WORST experience here. If you have any desire to order from here, don't. On January 17th we purchased a custom made bathroom vanity, with the assistance of Jody. Jody informed us it would be ready within 7 days. We were not expecting such a fast turn around and ended up paying our contractor extra to complete the bathroom. A week passed and we did not think much of it. A week later my husband received a text message that stated pick up your vanity "TILL " February 23 and we were provided with two time blocks. My husband rented a pick-up truck and drove to the Hartford location. Once he arrived, he was informed that the item was in fact NOT ready and would NOT be ready until AFTER February 23. Annoyed my husband made multiple calls to Express Kitchens to find out why it went from 7 days to over a month to get our item. No explanation could be given to him other than "we don't know what happened." They offered free delivery on the item for the inconvenience. We were informed we would receive a call on February 18th to confirm a delivery date. We received a call, which was automated where we were given a date for delivery- we were not even given an option. We ended up having to reschedule due to work schedules. On February 20th my husband went back to Express Kitchens and spoke to Jody. Jody informed him that there was an error in the system and that our vanity was not actually in stock. I then went to Express Kitchens and spoke with Jody. I told her how this has been a horrible experience and I wanted to speake to the Manager. Jody put me in touch with Kim, who greatly lacked any customer service skill and was rude and offered no other remedy. I was told there was nothing else that could be done and essentially I should be thankful for the free delivery. We received our order FINALLY on February 28th. Everything arrived in boxes. Our contractor came over today to assemble the vanity and big surprise Jody put in the wrong measurement for the countertop. So we have an 18 inch depth vanity with a 22inch depth counter top. My husband called Express Kitchens, spoke to Jody and her response was "oh my, I will call you back to see what I can do." She returned his call five hours later. Guess what, if we want the correct depth we have to pay an extra $400 for them to customize it. This place is run by incompetent and inept staff who lack customer care (Jody). I will never do business at this place and I discourage anyone for going there. It has been a pure nightmare.

ordered doorless kitchen cabinets and granite counters cabinets arrived with doors granite installers charged $800 more because salesman measured incorrectly. Kitchen Express made me split coast of pick up of doored cabinets and delivery of doorless cabinets, even tho it was their mistake Used my own installer One cabinet is getting big white spots showing through the finish, there is a big goudge in the stripping on the other side and the bottom appears to be sinking down. Sent pictures to Express Kitchen at request of Dan in customer service Here is what they offer: 3 pieces of wood, at no charge, delivered to my house or a credit of $75 applied to my bill. They will not replace the cabinet; they did not install it. The cabinets are guaranteed for a year, but only if installed by Express Kitchens. This fact was never explained to me by my salesman. Be very careful doing business with this outfit.

ordered Stockholm White - and received cupboards in 3 different shades of white.  Several phone calls, emails and 4 additional visits by the installer and I still have 3 different shades of white.  The company has refused to compensate me saying that color variations are an "industry standard".  I have talked to an independent contractor who advised the only color variations that are industry standard in a kitchen are for natural stone (granite, marble) counter tops.  Painted cabinets should all come from the same color lot and match seamlessly.   
There seems to be no "chain of command" for elevating my complaint to the next level.  I am working with the Better Business Bureau and the State Department of Consumer Protection.
I would not want anyone to go through the hassles I have had with this company.   The main reason I chose them over their closest competition as they offered a 1 year warranty on work and materials.  So far they are not willing to accept responsibility.
My only option at this point is to have the cabinets painted to match - which I will have to pay for.