Mobile Mini - New Milford

These people are the worst. They raise their monthly charges without letting you know. I had more than $400 in overcharges. Local rep said that they would refund the entire overcharge amount. Then when I called the central offices they said that they would only refund $73. I also paid them for insurance. The container leaked and we had water damage to the contents. They would not pay anything. They said that it was my fault because driveway was on a slope. Well driveway was pitched away from container so water could not flow uphill into the container from the driveway. When you call they will not do anything. They say that any refunds have to be approved by local branch. The local branch manager does not return calls.

Terrible customer service. They overcharged and refused to credit back to my card. Local branch only returns calls if you want to rent a container. Would not respond to calls about overcharges. I would never use them again. Container also leaked and we had mildew all over our furniture. Use at your own risk

I recently was in the market for storage / cargo containers. I did my due diligence and researching in renting vs. purchasing containers and came across Mobile Mini in New Milford, CT. My initial call to the office in New Milford where I spoke to Rob Potz - I'm so glad he answered the phone to help me! Rob explained how things worked with his company and invited me to take a look. Upon my arrival to the yard, Rob and his staff were super helpful in picking out containers to fit my needs. His knowledge and experience were invaluable in selecting sizes, condition and usage for my needs. I felt confident I was going to be taken care of and all of his promises were fulfilled (I don't find this the case all the time with other shopping experiences). I was concerned about the delivery, along with timelines and prepping the area for the delivery. Rob had it all covered and explained that his delivery team would take the time to make it right until I was happy and it was actually true! We scheduled a date and time for delivery, but two days prior, I had to change it (issues I had created, not Mobile Mini). I called Rob and he contacted me back immediately, rescheduling a new delivery date... this again is not the norm, so I was so grateful that he was so easy to work with. Sorry this review is so long, but it isn't very often that companies follow through with what they promise. However, Rob from Mobile Mini delivered exactly what he promised and more! On the date of the delivery, the Mobile Mini team went out of their way to make sure I was 100% satisfied and fulfilled all of my requests and needs. Everyone from Rob and his office staff to the delivery team were excellent. They were patient, professional and outstanding in every way. I have to say that if I am ever in the market for more cargo containers, my first call will be to Mobile Mini. I research everything all the time and shop around and they were not only competitive in price (actually cheaper) but their customer service was worth its weight in gold... and they stand by their products. 5 Stars... 5 out of 5, 10 out of 10... however you would like to rate it; and I don't give too many perfect scores on online reviews! Thank you for everything, it is most appreciated!