20/20 Air Mechanical Corp

Run, don't walk! Stay away from this overpriced with rude customer service company. Long story short, wasted $3300.00 in a span of 3 days and A/C was still not fixed. If you're interested in details, read on... Our central A/C stopped working on 7/11/24 in the midst of a heat wave. Our usual A/C guy wasn't not available so we searched for an alternative and 20/20 Air came up first in Google search. Note to self, never pick from the top of the list. It's likely they paid to be on top of the search list and recover the cost by charging a premium over others. Technician came out the next day on 7/12. I wasn't home at the time but red flag number 1... My wife said he asked to use the bathroom as soon as he arrived and stayed in there for a good 20+ minutes. Whatever, if you have to go you have to go. I'll give you the benefit of the doubt. He finally got out and checked the system and indicated the system was low on refrigerant and recommended a cleaning as the coils were "dirty". I communicated to him over the phone that the system was just maintenanced back in March of this year and the coil should be clean, but he insisted on the coils being dirty and that was the root cause. He assured me that if system fails again he will come back and make good on it, unless there was a leak. 4lbs of refrigerant @$138/lb, $1200 and 48hrs later, A/C stopped working again on Sunday 7/14. The line was visibly frozen outside. Upon further inspection in the basement, the first technician forgot to put the filter back so the unit was running without a filter for 2 days. Called and got a call back within the hour. The lady indicated no one would be dispatched on Sunday so we scheduled an appointment for next day Monday 7/15. However, we were still in the middle of an unusual heat wave so I called back to see if there was any way to send someone out. The same lady was very unsympathetic and indicated we could call someone else and cancel the appointment for Monday in a very rude manner. Not having much choice, and wanting to have them "make good" on the first visit, we kept the appointment for next day. On Monday 7/15 another technician came out first thing in the morning. After accessing the situation he indicated there was a leak (duh). It was obvious they weren't going to make good on the first repair, and gave us 3 options: 1 - inject sealant with dye (only offers 75% guarantee) + cost of refrigerant ~ $1.7k 2 - Option 1 with one free return visit ~ $2.7k 3 - Isolation pressure test (no A/C for 2 weeks) and 10lb of Refrigerant ~ $5k Obviously options 2 and 3 were out of the question, and since option 1 offered 75% success rate with the sealant, we opted for it and crossed our fingers. He ended up charged the system with 8lb of refrigerant which brought the final cost for the day to $2k. 48 hours went by and guess what, the A/C stopped working again. Line was visibly frozen again outside. At this point we decided to cut our loses after wasted $3.3k on literally nothing in 3 days. Luckily our regular A/C guy was available and he came within the hour. Within the first 5 min of his arrival he found the potential culprit. He found compressor oil inside the unit, used soapy water to check for leaks and traced it back to the Schrader valve. Replaced it and re-charged the system with 5lbs of refrigerant and it's been working since. Total cost, $1200.00. Moral of the story, stick to companies you are familiar with, with good customer service, and good trouble shooting skills. I'm a fool for having them service my unit not once but twice. I would not have made this review had I had my A/C fixed, even at $3.3k. But their technicians should have been able to pin point the issue if they were competent and not try to over sell unnecessary services. Lessons learned. But run, don't walk, STAY AWAY FROM 20/20 AIR!!!! I'd give negative stars if I could.

The technician spliced two low voltage wires and replaced the part in about 15-20 minutes. During the visit he spent about another 20 minutes filling out paperwork and looking up parts. The technician had taken my credit card information before starting and had me sign for the work to be done. In total he spent an hour and 20 minutes at my home. When I returned to my office I looked up the part on line and found that the parts retailed for about $25. I called the owner of the company, Dale Friedly, and after explaining my dissatisfaction with the charges he agreed to refund half the charges. A week later I received a note in the mail from his wife staying that she reviewed everything and felt the charges were fair and that no refund would be issued.