20/20 Air Mechanical Corp
About us
Additional phone - (203) 790-3400, (203) 790-9400. After hours service Mon-Sun after 5:00 PM Additional contact - Jennifer Friedly.
Business highlights
Services we offer
HVAC, Installation and repair of air conditioner, cooling, duct cleaning & heating., inspection
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 29% | ||
| 0% | ||
| 0% | ||
| 14% | ||
| 57% |
As for the outside cable with the frayed tape, I was informed that that was not part of his job and that the cable should not have been taped. He offered to put new insulation on the approximately 5 foot cable for a cost of $350.
When I called their office back to complain and explain why not only did they not get a signed maintenance contract for me but that I would also never recommend their company due to the rudeness of her technician. She only said that she was very surprised to hear this as her tech who by the way looked like he was 17, has been doing this for a year and a half and they never received a complaint. She then pointed out that they don't concern themselves with the taping of the cables and I asked her why this wasn't pointed out when I first called to complain about it, she remained silent. When I asked her if she was still there, she said she was but that she was reading something and that's why she was silent.
I still have the noisy vent although it's a little quieter than when he inserted the smaller vent. These people are not very customer oriented but I feel are very focused on the up-sell of their more costly "services". I would never recommend this company to anyone except possibly someone that I disliked a great deal...come to think of it, I don't know anyone I dislike that much to recommend 20/20 Air to.
I called 20/20 back and told them about the electrician's findings. They sent the service manager out this time to take a look. Somehow he got the compressor to start and it ran for 4 days. After a few days of the weather cooling down and it not needing to kick on, apparently it caught on fire when it had to kick on again.
I had not known that it had caught on fire, the repairman found this after I called them to say it wasn't kicking on again. They offered to replace the condenser for another $3000.
I do not understand why the unit was operating fine until I had them come out to do preventative maintenance, and then afterwards it ends up catching on fire. I do not trust the company and would not recommend them to anyone else.
Licensing
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All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing