Steve Donley Appliance Repair

Not good. He was not knowledgable of the LG model. He was unacquainted
with how to open the panel containing the dispenser. He was unresponsive to
phone calls and would not pick up at home unless a cell phone was used ( without
caller ID). He did not keep appointments and claimed that he and quot;forgotand quot;.

Very good. One of the service workers had to cancel. I told Mr. Donley that is was pertinent that someone come out that day (no other time was available to meet with repair person). He came out late in the day, but he was able to repair.

Terribly!

Steve was called to repair a very old dryer that I was sure was done for. It was not: he diagnosed it as needing a new bearing and had the part already in his van. Moving the washer, dryer was not part of my initial call, as I thought it would take 2 men. It did not . He disconnected everything , got a hand truck and strap from his van, moved both appliances to the basement, hooked them up, got a new vent hose from his van, and gave each appliance a test run. I was impressed that he keeps supplies of so many parts in his van. Some service people seem to need to make trips out for parts, delaying the work. Steve is very focused on the work and does not spend a lot of time chatting.( a plus in my opinion). Cost for all $ 143. Worth every cent and I would definitely recommend him.

I have had Mr. Donley come to our home on many occasions in the pas 5-6 years. He listens to the problem and begins to fix it right away. No time wasted. He cleans up afterward and always is in a good mood. I highly recommend Mr. Donley to work on your
large appliances.

Mr Donley was prompt, listened to what I described as the problem and was able to fix it with in an hour. Very grateful to have a working washer so quickly after realizing it was broken!

Mr. Donley is prompt, but the original problem -- one cycle was not operating -- is still not operating. I am able to bypass this and use another cycle to dry my clothes. And I just noticed the vent, which was fine before the repair is now torn at the base where it connects to the dryer. Two visits ended up costing me $130.00 I would not use him again.