RUBY GLASS CO INC

The office responded quickly and we were able to quickly set an appointment to have someone review the work in preparation for a quote.  They arrived on time and I received a quote as expected.  Where things broke down a bit was on the execution.  A different crew came to replace the glass and they only replaced 1 of 2 panes that needed to be replaced (and as documented in the original work order).  I had to have them come back out to complete the job.  They were apologetic and got someone to come out and complete the work shortly thereafter.  In the end, the work met my expectations, just didn't get done right the first time.

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If I could give these people an A++ I would, as that's how perfect an experience I had with them from start to finish. I own a multi-million dollar rental property on the ocean and one of the most recent renters broke one of the main room windows and left a real mess. When I initially called Ruby Glass, they were courteous, professional and extremely helpful. Even though it is their busy season, they were able to send a guy out to the house that same day to board up the window, take measurements, and later that day provide a detailed estimate. They even detailed things that we may have needed done in terms of materials and labor, and quoted that as a separate, possible cost on the estimate, which I greatly appreciated so there would be no surprises. They also took the time to answer all of my questions regarding the special oversized window and estimate. They said it would be approximately 10-15 days, which for the average homeowner is very reasonable, but because this is a rental property and we were expecting a family in from Hawaii within a few weeks, it was a real nail biter. They couldn't guarantee that the window would be in sooner than the 10-15 days from their vendor, but said they would call around and see if anyone could fulfill the order quicker. Within 7 business days I got a call from Ruby Glass that the glass was in and that the crew could go in that day to install it. I felt like Publisher's Clearing House had knocked on my door! I was just so elated at the news and the timing could not have been better. So if you need glass/window replacement, etc., whether residential or commercial, you will not be disappointed with Ruby Glass. They are excellent and extremely professional in every way, and I would use them again in a heartbeat.

Ruby Glass was very good on the phone when placing the order, and came to measure before giving us an estimate. There was no issue when we had to delay a year due to a sudden family illness. When we followed up they gave us a date for the glass to arrive, and it arrived early so they called and we agreed on an install date and time. The two workers arrived on time, and performed the work as quietly as one can when removing aluminum slider doors, replacing the glass and replacing.

There were a couple of issues I wish had gone better, but will still use them in the future.

The minor issues were three fold.

First, when done one of the workers came upstairs to find me instead of calling thereby going into parts of the Condo I would rather he was not in. More due to not having cleaned well recently, but general politeness says call out fist, then if no answer go searching.

Second the panes of glass have a manufacturers emblem about one inch square in the glass and would have been best practice to put in the bottom corner away form the door handle so not to be so noticeable. Next time I will ask them to watch out for this.

Third is that they did a poor job of cleaning the glass, with a spray can of glass cleaner and paper towels. The next morning the sun came through and there were major broad streaks across the glass. Shame on brand new windows.