AA-MSA, Inc.

Excellent service! Excellent pricing! 100% recommend!

Joseph evaluated the problem area and explained the core issue, confirmed that there is a problem, and laid out the plan to remedy it. Exactly what I needed.

Joe was nice, patient and answered all my questions. He was grateful for my service too. I will use him again.

Professional and honest. Would definitely recommend to anyone looking for an inspector

I needed a home inspection within a days notice, and I spoke with Vita who was so kind and helpful and had Joe come and inspect the very next day! He was very thorough and explained everything to me & paperwork was done in less than 24 hours. Highly recommended-service as well as kindness.

He took my inspection seriously even though it was for a condo. He alerted me to several common area major works that needed to be done, which I could cross reference to the hoa budget and see if they had been proactive in budgeting for it or if Iâ d have to pay in special assessments. I ended up forgoing closure thanks to the thorough assessment.

He kept me informed durning the whole inspection and easy to understand.

Communication A+ professional

They are good and experienced

Arrived with a broken radon detector which needed to be replaced and forgot his ladder so he couldnâ t inspect my attic. I had to call back to reschedule them to complete the inspection costing me time and money.

What a wonderful first time home inspection experience! Very efficient, on time, thorough and patient with our questions. FAST turn around for the report! I'm talking HOURS from time of inspection to being handed a fully detailed report that was presented to us. Two days later we had the radon results as well. 10/10 recommend!!

Such great service. On time. Very friendly. I would use them again and recommend to anyone!

Very efficient. Glad I went with them.

Very accommodating and the inspection was as expected.

I had a great experience with John the inspector. He was thorough and patient. He answered every question that crossed my mind and took his time (even when pressed by the selling agent). He made sure to let me know he was there on my behalf and left me feeling confident in having chosen AA-MSA.

Awesome experience from start to finish!!! Highly recommend!!!

You get best bang for your buck.

HORRENDOUS CUSTOMER EXPERIENCE - AVOID AT ALL COSTS! We scheduled with AA-MSA for a home inspection, with Vita over the phone. There were red flags right away, because after scheduling we received REPETITIVE phone calls and texts messages (numerous over a span of a few hours) - about scheduling; which we had already completed. When I gave this response via text, Joe Raffone confirmed that we were already scheduled and he would "update the system". Looking back, the staff at AA-MSA was obviously disorganized and struggled with their own technology from the start. Less than hour before our inspection, we received a phone call from Vita that she was having an issue with our credit card; claiming it was "declined". We immediately checked the card online and saw that the charge was already pending. She was not able to understand this, and simply wanted "a new card". Because we were rushing to get to the actual inspection, we told her we would contact her afterwards. In the days that followed, we were harassed by Vita and Joe Raffone. They basically kept claiming that the card was declined, but we repeatedly provided screenshots that the charge showed as pending. We contacted our credit card company (Citi) who confirmed that the ACTION WAS SITTING WITH AA-MSA to simply close out the the transaction. However, Joe and Vita never acknowledged the pending charge or offered a solution - they simply kept harassing us to "re-run the card" or "provide a new card". When we asked them what they would do about the pending charge (again, showing screen shots) they repeatedly ignored this point. At one point, Joe stated "I personally have cancelled the charge" but, when I asked for confirmation he would not and could not provide - this obviously left us very uncomfortable and feeling unsafe as customers. Overall, this staff clearly struggles with modern technology and it seems like an error user in their system prompted them to harass us to "provide a new charge" or "give the current charge", without offering any solution of what would happen with the current pending charge. After ignoring these questions multiple times, Joe Raffone threatened us with a "small action claims suit" due to our "unwillingness to pay" - which is hilarious since we provided multiple screenshots showing the pending charge. I would suggest AA-MSA join the 21st century and provide online payment options for their customers; since Joe & Vita are clearly unable to handle credit card transactions successfully.

John was amazing. Very knowledgeable, patient and responsive. Price was reasonable. I highly recommend!! I would Hire this company again!

Terrence plakias was extremely knowledgeable, thorough, and friendly. I would definitely recommend him and use him for future home inspections.

Great customer service. Everyone was very attentive and thorough from start to finish. John was our inspector and he was excellent. He encouraged us to ask questions and made us feel very comfortable. The report that was provided after the inspection was also very detailed and included photos so it will be a great reference moving forward. I greatly appreciate their services and highly recommend.

They were amazing! Professional yet charismatic. Highly recommend Terrence!

Staff is courteous and knowledgeable and handled in a professional manor

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The inspector John made me feel very comfortable with everything answered all of my questions explained everything. II was very very very satisfied with his company would use them and refer to them for sure.