Titan Drywall And Construction

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We were very pleased with the quoting process, the personal review of the work to be done, the document describing the work scope, the ongoing communication, and the excellent outcome.  Our popcorn ceilings had been roller painted several times with oil paint, making it a tough job to turn them into a flat white ceiling. Roger's quote was a substantial savings over two other "A" rated Angie's List providers.

Roger fully covered the walls, cabinets, and fireplace with plastic to dramatically reduce dust and cleanup.  He covered the floors and carpet with multiple layers of painters coverings to avoid dust damage. He removed the damaged sheetrock in our wall and ceilings and installed new drywall, using moisture-resistant sheetrock where it may be needed.

He sanded the major part of the popcorn off the ceiling, then used three coats of spackle with interim sandings to make a perfectly flat ceiling.  He then spray painted the ceiling with three coats so it came out perfectly flat with zero brush marks. He met his stated date for the completion of the work within 10% of his estimate (very cold and damp weather slowed the drying of the spackle, and he did not rush the outcome at the cost of quality to meet his date. He made sure that we knew what his plan was, when he'd be there each day, and when he was waiting for something to dry.  It is obvious to me that he knew what he was doing, and was an artist with the drywall compound.

He was great to work with. There were two minor additions that we added to the job; he documented these on the contract and made sure that we knew the cost change (under $200) so that there were no surprises when we made our payments

The ceiling looks amazing and the price was right. We'd use him again for other ceilings that we are considering removing the popcorn on.

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It went very nicely. They were in there one day and had everything sheet rocked. Then he had his paint and spackle guy come and do the coating. He did a nice job on the corners, everything is nice and straight.

Bad, very bad.  Before doing work, I discussed with owner of co. a problem in bathroom.  New tub was approx. 1/2" shorter than old one.  Owner, Roger, said they'd take care of it, no problem.  When the crew arrived to do the work, Roger was there for about 10 minutes then left.  Before leaving, he said to check the work before the crew left and tell them of any problems.  They finished and bolted-never said they were leaving.  Around the tub they left the Durock about 1/2" higher than the lip of the tub, and did not build out the walls so that they covered over the lip of the tub.  So, there was a gap between the tub and the surrounding walls.  They also did not clean up anything before leaving.  They cut the drywall and Durock in the hallway outside the bathroom and room, and left the debris spread all over.  They also scratched the brand new tub down to bare metal in several spots.

When they came back to begin applying the drywall compound, Roger never came out.  The crew tracked compound all through the two rooms where they were working, the hallway and the kitchen.  I called Roger and he came out to check the job.  He appologized for the lack of cleanup (we got rid of thedebris and cleaned up the compound they tracked), but said the problem was my fault because I didn't build out the studs surrounding the tub to the proper.  I reminded him of the conversation we had about the problem, and he changed his story and said his tile guy (we're surrounding the tub with ceramic tile) always wants Roger to leave the Durock away from the tub like that and he, the tile guy, will build out the Durock with thinset and the tile will then cover the tub.  When I asked about the 'rock being higher than the tub, he said he's done that for the 20+ years that's he's been in business.

I grew up working construction, been involved for over 30 years.  Our family owns commercial and industrial properties, and I run the company that manages them.  We've had extensive repair and remodeling work done over the years and have done some of the work myself or have dealt with contractors to have the work done.  I am not a novice.  I spoke with one of the contractor's who does drywall work for us (he wasn't available to do this job), and two tile installers who've done wok for us.  They all said that they've never done work in the way Titan did, and that leaving the gap between the wall and tub was a sure invitation to a leak around the tub.  I got Roger back out and he agreed to install a second layer of 'rock and drywall to build out the wall to cover the tub lip.  BUT, he would only do the work if I paid him another $100.00.  Rather than take time to go to court, and just to get the job done and get them out of there, I agreed.  They did apply the second layer and we were satisfied with the work.

They crew came back over the next few days to apply the compound.  Again they tracked the stuff all over the place. I called Roger and had him have one of the guys come back and clean the floors.  He complained that he wasn't going to clean the debris from the 'rock and drywall because he only did the mudding.  It just shows how much dust and debris was left.

After the final layer of compound, Roger came back to sand.  He did with the doors in the rooms open.  I saw the cloud of dust escaping, so I asked him why wasn't he sealing the rooms? He finally agreed to close the doors.  At times.  Other times he didn't.  Needless to say, dust all over the place.  Then he brought out a useless shopvac clean up.  It spewed dust all over our house.  I told him to stop and wound up cleaning the dust myself (we're still cleaning it). 

We began painting and see that they did a horrible job taping and compounding the joints and screw holes in both rooms. 

In short, the work was done improperly and the workers were very sloppy.  We will never use this company again

Roger was very professional.  He pointed out problem areas and how to work around them and provided the solutions at no extra charge.  Roger is a master at his work and the finish job shows it.    All aspects of the job went very smoothly.  I will be using him again in the future.

I had several apartment rental units that needed repair work and because they are income producing I needed to have someone who would do a good job and complete it within a short turn around time.  Roger and his crew were able to commit to my timeline with quality work.  I was impressed with the quality of work that was done especially on the ceiling where it was blended perfectly.