Bug Busters Inc.

"The customer called on 5/26 asking us to come out regarding digger wasps under his kids swing set. Charlie (owner of company) and one tech went there on 5/28 and sprayed under the set. They went back on 5/31 and at the request of the customer sprayed a different area for digger wasps. The customer called again on 6/4 and said there are 2 different holes of digger wasps in different areas. Because the customer was dissatisfied he was refunded his $100. From our office to the customers property it is approximately 75 miles round trip, and we went there 2 times. We believe we treated this customer right. The job was not too big for us to handle. It seems the customer changed his area's to spray too many times to pinpoint the problem."

"Thank you member! We appreciate your business and we are glad we could make you happy! Please feel free to call us with any future pest problems; we would be more than happy to help."

"Thank you Member! We appreciate your business and you are a pleasure to have as a customer. Please be sure to have your referrals mention your name! We give discounts for referrals!!"

"We do not normally trap Squirrels because it costs the customer more money as we have to go out daily to check the traps; we used to give the customer the opportunity to check the traps for us and call us if something was in them but we have found this to be unreliable. Also, after an animals is trapped, by law it must be euthanized, let go on the property it was trapped on or let go on property you have permission to let it go on. It does not make sense to let the animal go on the same property you trapped it on because naturally it will go right back to where it was comfortable. On rare occasions squirrels will have a second litter in August this is not the norm but happens very rarely, this seemed to be the case with the member'shome. If we waited a couple weeks and installed another one way door over the new hole this would have alleviated the problem with out costing the customer any more money as we guarantee our work. We advised the member that we need to wait a week or two for the babies to be old enough to leave on their own, she said ok. We called her two weeks later and she informed us of her calling another company and being unhappy with our work. We would have loved to explain our reasoning to her but she didn't seem to ask any questions nor did she call in to try and reconcile anything. We are sorry that she feels this way about us but we are very well educated in what we are doing and in rough times like these we like to try and keep the customer's cost and ours as low as possible."