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Pella Windows & Doors
Doors (Interior) - Install or Replace, New Windows - Multiple, Storm Door Installation,
About us
SHOWROOM LOCATIONS: *NORWALK, CT 464 Main Avenue Mon, Tues, Wed, Fri 9AM-5pm, Sat 10AM-4PM * MONROE, CT 220 Monroe Turnpike Mon-Fri 9AM-4PM * HICKSVILLE, NY 89 North Broadway Mon-Wed, Fri 9AM-5PM; Thurs 9AM-8PM, Sat 10AM-4PM
Business highlights
100 years of experience
Services we offer
Doors, Windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.299 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 65% | ||
| 12% | ||
| 9% | ||
| 4% | ||
| 10% |
Showing 1-25 of 99 reviews
Frank L.
Apr 2023
Despite signing a contracted on 10/18/2022, the job is ongoing and likely will not be completed until 5/26. That's 7 months. When the installation team finished on our original installation date of 2/10, they left us with 11 functionality issues & multiple cosmetic issues for the 12 products installed, all requiring immediate service, repair or replacement. Issues included installation of broken glass, missing screens, broken & cracked window frames & non working interior blinds to name a few. Our "recovery" installation on 4/14 was not successful either, and now we are left with only 7 issues that require service, repair or replacement. Examples include wrong parts being ordered, new damage to other products that were working fine after our first installation and Pella not replacing broken glass that was scheduled to be replaced because they sent the wrong team even with a 9 week lead time to get it right. ABSOLUTELY AWFUL SERVICE AND CHEAP BROKEN PRODUCTS. STAY AWAY!!!!!!!!!!!!!!!!!
Genevieve H.
Jul 2019
How did it go -- Sooo Bad! This Pella Team did such a sloppy and careless job installing our new kitchen windows in our brick home. The depth at which each window was set into the house was different from each other and they were radically different from the windows on the rest of the house. Neither of the windows they installed were especially square or especially level, which wasn't even the worst part. I thought I was hiring professionals, but it was like working with someone who's so bored with installing windows they don't even care anymore. Like **Yeah it von't leak. Eh. It's good enough** That sort of vibe. When we very nicely tried to seek some rectification for our ****-eyed windows - Aidan, the branch manager - instantly got legal with us. He didn't care either and said his team had "satisfied the terms of the contract" Ha, an inadequate contract they had created. Then he wouldn't return any of my calls or messages. I'm on an internet campaign to let people know to avoid this business. I wish so badly I had hired anyone else.
David H.
Jan 2018
The installers showed up on time early in the morning and were finished by early afternoon. They were very professional and did an excellent job. After completing the job they did a thorough job of cleaning up and removing the debris. We no longer have drafts by the door and windows. Very pleased with product and installation. This was the second door and window Pella installed for us.
Response from Pella Windows & Doors
"Thank you so much for choosing Pella! Best, ^TW"
Susan O.
Apr 2017
Excellent experience.
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Janet S.
Feb 2017
very well. Installers did a very good job.
Response from Pella Windows & Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Andrew M.
Nov 2016
On September 22nd, as the installation commenced, and only after the Pella installation crew tore out 2 of our windows, we discovered (much to our surprise) that the windows delivered were in fact not New Construction, but Replacement windows --- exactly what we had been explicit with David Noonan that we did not want and were not interested in. We immediately halted further installation work and contacted David Noonan (who to this day has never returned our call), Jimmy Krentzman and the Pella regional sales manager, Aidan Curtin, to express our utter dissatisfaction. Jimmy arrived shortly thereafter to tell us there was nothing he could do as Pella would not be able to install New Construction casements in the bays. Given the situation and having no option other than living with 2 holes in our house, we instructed the installation crew to proceed with only installing the 2 windows that had been removed. Further, to our dismay (and as I shared with Adian Curtin and Jimmy Krentzman later that same day ), we also discovered the installation team did not use shims or screws during the installation process. The Pella installer claimed that shims were not required and that the insulating foam would secure the window. However, Pella's own installation instructions that clearly calls for both shims and screws to properly secure the windows. Pella’s sales process was deceptive and their installation process did not follow their own procedures. Until now, I had been a loyal customer of Pella and never has a concern about the quality of their windows or the integrity of your company. But, the recent experience I have had, has made me question both. I understand from Pella that it believes it cannot install New Construction windows in the bays (as we had requested and fully believed we had ordered). However, I feel the company significantly overcharged me for New Construction windows. To date, I have only had 2 of the windows installed with the 2 remaining windows installation halted until we resolve the overbilling situation as well as the correction of the poorly installed windows. I spoke with Aidan, the Pella regional manager on September 22nd to discuss the issues we raised with him on September 16th when the wrong Pella windows were to be installed. At that time, he committed to get to us a revised estimate of New Construction and Replacement windows. We want to compare those against the prior orders we had placed for New Construction to ensure consistency in pricing. On September 27th, I followed up with an email on the request for the Pella re-estimate the casement windows as New Construction and Replacement for comparison against the prior New Construction windows installed. I followed that up with subsequent emails and phone calls only to have Pella be completely unresponsive to date.
Response from Pella Windows & Doors
"We're sorry to hear about your experience. It is our goal to continuously improve our products, service and company. We have received your review and have forwarded it to our customer service team. We appreciate your feedback. Best regards, Pella Community Team"
Marianne H.
Oct 2016
I could not be happier. From Bruce who sold me the door to the three men who installed it. They were courteous, respectful and clean. You would never have known they were here.
Response from Pella Windows & Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
JUDITH G.
Aug 2016
its all together in first box
Response from Pella Windows & Doors
"Thank you for taking the time to write about your experience. As a company, we continually strive to make our products, service and company better. We can’t do that without feedback from you. We have received your review and have sent it to our customer service team. They will reach out to you to discuss your experience as soon as possible. Thank you, Pella Community Team"
Homeowner
May 2016
The service was fine. It was very good. The price was fine. They were comparable with everybody else. It was high. They could have more competitive pricing.
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Myron W.
May 2016
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Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
ALLEN R.
May 2016
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Kathleen A.
Mar 2016
unknown
Response from Pella Windows & Doors
"Thank you for your review. We appreciate and value your feedback. Best, Pella Community Team"
Pennina B.
Feb 2016
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Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
DONALD R.
Oct 2015
unknown
Response from Pella Windows & Doors
"Thank you for your review! We appreciate and value your feedback. Best, Pella Community Team"
Ann J.
Jul 2015
AVOID AT ALL COSTS!!!! THIS IS A RIP OFF AND A VERY SHADY SERVICE PROVIDER!!!!!!
Response from Pella Windows & Doors
"Thank you for your review. We’re sorry to hear about your experience. It is our goal to continuously improve our products, service and company. We have received your review and have forwarded it to our customer service team. A Pella representative will be reaching out to you as soon as possible to discuss your experience in greater detail. We appreciate your feedback."
Edmund S.
May 2015
Very poorly.
My family's treatment by DHD Windows and Doors of Monroe, CT through their subcontractor, Roman Petryk and Voydeick Plesniarski was rude, belligerent, off-putting, unprofessional, and plainly unacceptable. Contractor came into my home with a sour and rude manner, ignorant as to the contractually agreed-upon scope of work on a $20,000 Pella project. DHD had to come to our house in Fairfield, and set these hooligans straight in terms of the scope of work, and the fact that they needed to provide all services.. FYI: I had purchased a complete package - new windows, doors, all demo expenses, purchase of miscellaneous building materials to complete the scope of work, and the costs of all debris removal. Once the project got underway, the subcontractors did not construct a plastic construction barrier wall between the work site and the rest of the house so that construction dust permeated every room in the house; The subcontractors did not remove construction debris, but furtively dumped the debris into a dumpster in our yard being used by another contractor who complained that the DHD people had overfilled their dumpster with their debris and garbage. The DHD subcontractors broke a new door installed months before by misusing it, tearing the weather stripping off and shearing off the deadbolt that locks it. DHD subcontractor denied doing so (the door was in perfect working order until the day DHD arrived to insall the Pella doors/windows). The door remains unrepaired despite my complaint to fix it for safety purposes (we cannot lock that door). Consumers in Fairfield County beware --hire a real contractor and/or stick with Marvin or another manufacturer of good windows and doors that is not plainly incompetent in its work ethic.
Response from Pella Windows & Doors
"Thank you for bringing this to our attention. We have sent your comments directly to our corporate customer support specialists for review. A Pella representative will be reaching out to you as soon as possible to discuss your experience in greater detail. Thank you, Pella Community Team"
Suzanne B.
May 2015
Excellent. Couldn't have gone better. They were friendly and courteous. They were very efficient.
Response from Pella Windows & Doors
"Thank you for your review, we appreciate your feedback! Thanks again for choosing to create a better view with Pella products. Kind regards, Pella Community Team"
Peter P.
Apr 2015
unknown
Response from Pella Windows & Doors
"Thank you for sharing your positive experience with us! We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Enjoy your doors! Best regards, Pella Community Team"
Eric K.
Feb 2015
Very responsive pre-sales, great professional, punctual installation, and a great product! The new door LOOKS great and is installed correctly, solidly. I am glad we paid more for quality for this door. I would use them again without thought.
Response from Pella Windows & Doors
"Thank you for sharing your experience with us. We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. Thanks again for choosing Pella products! Kind regards, Pella Community Team"
Farrah U.
Feb 2015
unknown
Response from Pella Windows & Doors
"Thank you for letting us know about your recent experience. We are committed to continuous improvement and truly appreciate your feedback. We have received your review and have sent it to our customer service team. They will reach out to you to discuss your experience as soon as possible. Best, Pella Community Team"
Andrew S.
Jan 2015
unknown
Response from Pella Windows & Doors
"Thank you for your review, we appreciate your feedback! Thanks again for choosing to create a better view with Pella products. Kind regards, Pella Community Team"
Rita R.
Oct 2014
unknown
Response from Pella Windows & Doors
"Thank you for sharing your experience with us. We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. Thanks again for choosing Pella products! Kind regards, Pella Community Team"
Ray B.
Sep 2014
It turned out positively. I was pleased. I recommend them.
Response from Pella Windows & Doors
"Thank you for sharing your experience with us! We work hard to ensure the service experience we provide is positive from start to finish and that you find the best windows and doors for your home. Thank you again for choosing Pella products! Kind regards, Pella Community Team"
Suzanne B.
Sep 2014
It was fantastic. It was very personal service. They met with me first and gave me my options. They suggested different ways of doing things. They did the job in one day when they showed up. A supervisor came by when the workers were here and chatted with me to make sure I was happy with everything. They followed up when the job was done to make sure that I was happy. They are a fantastic company.
Response from Pella Windows & Doors
"Thank you for your review, we appreciate your feedback. Kind regards, Pella Community Team"
Mary M.
Aug 2014
unknown
Response from Pella Windows & Doors
"Thanks for sharing your experience with us! We're passionate about the products and service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Kind regards, Pella Community Team"
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing
FAQ
Pella Windows & Doors is currently rated 4.2 overall out of 5.
Pella Windows & Doors accepts the following forms of payment: CreditCard
Yes, Pella Windows & Doors offers free project estimates.
No, Pella Windows & Doors does not offer eco-friendly accreditations.
No, Pella Windows & Doors does not offer a senior discount.
No, Pella Windows & Doors does not offer emergency services.
No, Pella Windows & Doors does not offer warranties.