VCA Baybrook Animal Hospital

unknown

The techs and front staff were nice but the Vet herself was rude and impatient with questions.  Very impressed with herself, but not at all nice.  This is based on three visits.  We figured the first time might just have been a bad day like we can all have.  The next one was so bad that if one dog didn't have to finish a treatment with them we wouldn't have gone back.
The third time I really had some questions to ask about what she had just done, and we had paid for, but the Vet had no time for us. I started to ask questions, she looked at me angrily and left.
 We never will.
 I find that people who need to arrogant and pompous usually are insecure in their own abilities and that she could or would not answer questions directly served only to further that impression.  I had hoped that this VCA was different that the other ones I have been to over the years.  It is not, it is worse.
The staff are all very nice and caring.  It is the Veterinarians, the one who is in charge, and for whose services I am paying that has no understanding of her science, or couldn't be bothered to share it with us.

unknown

My doctor called in the request before I got there. I had to wait for what seemed an inordinately long length of time to be helped.

My dog has only seen one vet there. Dr. Mandel and he is excellent. My dog weighs 65 pounds and he does not like to be picked up. Dr. Mandel will get on the floor and examine him on the floor.

They saved my cat's life! His bladder was blocked, they operated and flushed his system. The doctor gave us her cell phone # when we went home so we could call anytime day or night! He's a happy boy now!!!

They have been great. I have had concern with their pricing in the past but they have really become competitive and I am very pleased. I have been there last week and a couple of weeks ago; they have been great with their pricing. That is one concern I put in last time. It is for only one very tiny puppy, but still I think that is very reasonable. They have been great. I have had a surgery done three weeks ago on another dog and I am very pleasantly surprised. I thought that is going to be very costly, but it is not, it is a little over hundred dollars. Prior to that I have had a ultra sound done on another dog, I thought it's going to be upwards of $300 to $400, but it only ended up being about $150. Last year for four visits, I have been very pleasantly surprised with the pricing. My overall experience with them is wonderful and it always has been wonderful. I have been going there for over ten years. I only started taking some of my services to other places because it was getting too costly for routine things like immunization. I have six dogs. I have to be very careful. I started taking some of the business away and now what I am finding is that, they are becoming very competitive, so I've started to bring majority of my business back here again because it's wonderful and it's a full scale animal hospital. In terms of quality of work, they are just amazing. I could talk all day about the things these people do. They are so caring and loving, they have come to my house in the past when I have had dogs that were so ill that I could not move them or did not have the heart to move them. They are so wonderful. In terms of responsiveness, they are very responsiveness; they will have the doctor get back to you very quickly, usually within the hour you have questioned. They are very professional. I would definitely use their services again in the future. They are great.

I am there all the time because I have 5 dogs. I am there pretty much on a regular basis. We just had a litter of puppies so they saw them several times. They are great and wonderful. I've been going there for many, many years. Their veterinarians are the tops. All the girls including the front desk and the office manager Tori are wonderful. Jamie, Kelly and Morgan are all just wonderful. They are very personable and they really care about the animals. They are always there to answer questions and they never make me feel like I an intruding. They get back to me in a timely manner. I just called a little while ago because I had a question about a puppy that was going to Florida on an airplane with his parents. They wanted to know what to give him because they couldn't get a vet to see them where they were. They were just wonderful. They gave me the answers I needed. They are great. The last visit was a special price because I had already had the shots done and other things done ala carte. The pricing isn't always the best. There are better prices around and they are not the cheapest. My last visit was a very good deal. Their prices are kind of average. They are very, very punctual and very professional.

I would not hesitate to take my animals to Bay Brook. I worked there for 9 years so I know everyone there, which is one reason I go there. I like all the doctors there, especially Dr. Mandel and Dr. Janicki. I did check other vets on Angie's List but I have stuck with Bay Brook. The girls there are very helpful with me for my puppy, Stewie. When my poodle, who is about 16, was to go under anesthesia I was very worried and they took very good care of her. I had recently lost my husband and this poodle was his baby. I told Bay Brook I could not handle losing her. They reassured me. Even the receptionist said if I needed to call, I could call anytime. They were very good about it. They call the next day to check on the animals and make sure everything is okay. Roz is the lady in the office that makes those phone calls. That is the only vet I have ever taken my poodle, Rosie, to and she is 16.