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Total Chimney Care LLC
Chimney or Fireplace - Clean and Inspect, Brick or Stone Fireplace - Install, Brick or Stone Fireplace Repair,
About us
We offer full service chimney service and repair. We also have a retail store which we sell and install gas, wood, and pellet stoves, fireplaces, and inserts.
Business highlights
29 years of experience
Services we offer
Our company is a full service chimney and vent company. We keep fire in it's place by sweeping chimneys and dryer vents. We can repair pretty much anything to do with your chimney and fireplace. In addition to servicing chimneys, no problem. We can install one for you! Come down to the retail store and see what type of fireplaces and woodstoves we carry, or check out design options to rennovate your existing fireplace., we clean air ducts also. If you don't have a fireplace
Accepted Payment Methods
- CreditCard
Reviews
4.748 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 0% | ||
| 4% | ||
| 0% | ||
| 6% |
Showing 1-25 of 48 reviews
Wayne H.
Jan 2021
Total Chimney installed a new stainless steel cap over my three flue chimney. An initial misunderstanding about price was quickly and fairly resolved with the owner. The three crews which came to my house were all very professional, although the lead tech at the first visit did not measure, so the special order cap did not fit and a second one had to be ordered. During the whole process, my phone calls to the office were quickly returned and communication was excellent. I am very pleased with how everything was handled and recommend Total Chimney.
Jeff O.
Dec 2016
worked on the flue damper and got it better adjusted
Pat B.
Dec 2016
They came in, they did the job and left. I was just pleased with their work.
Carol D.
Dec 2016
serviceman gave me a hard time to get the discounted price and the the girl that scheduled the appointment told me the wrong info on whats included
Martin B.
Oct 2016
Very well, work done promptly and very cleanly
Deborah S.
May 2016
unknown
Alan N.
Mar 2016
unknown
Patricia S.
Nov 2015
unknown
Isabelle M.
Oct 2015
unknown
Response from Total Chimney Care LLC
"Thank you for choosing us for your service needs, we truly appreciate your business. Seeing your positive feedback on services provide is a welcome surprise and we truly appreciate taking time to help us grow our business. THANK YOU! :-)"
Terri L.
Oct 2015
unknown
Response from Total Chimney Care LLC
"Thank you so much for allowing us to service your chimney and air ducts. With so many people to chose from, we are truly thankful you chose us over others to take care of these needs. We appreciate you sharing your positive experience with us here on Angie's List."
Lee G.
Oct 2015
They came out on September 9th to inspect my igniter for my gas fireplace. I was told that they would need to order/find a part, an E-clip. He told me that he would call me back in a few days. It has now been 6 weeks. I have tried calling them over and over and still they have not come back to finish the job. Expect for one instance they have not even answered or called me back.
Response from Total Chimney Care LLC
"We had initially came out for a service call to try and fix said unit. Apparently, unit was worked on by other technicians before us, and there were signs of wear present on ignitor. Technician tried to fix log set and got unit running with notations of e-clip looking worn out. He said he might be able to find clip, but was unable to find exact parts elsewhere. At the same time, our office was completely slammed and we lost our office manager, so calling him back was not done in proper manner. I understand Mr [Member name]'s frustration, but we have been completely back logged and have had limited time to work on his issue. Recently we contacted the log company, but have not been able to get resolution from them either. Being that we don't sell this log, we are at their mercy getting parts. We recently contacted Mr [Member name] and told him that we can not get part from said manufacturer and recommended he contact the store he bought it from."
Pamela P.
Oct 2015
I had emailed them for an estimate. It was a week or so before I got the return call which was not an issue for me as I was not in a rush. I hired them for an oil flue cleaning. They were efficient and clean. Chimney caps were suggested to keep out debris. Caps were something I had considered but procrastinated getting. I had the 2 chimney caps installed during the appointment. I would use them again for future cleanings.
Response from Total Chimney Care LLC
"Thank you so much for your kind words and giving us the opportunity to service your chimney. We apologize greatly for our delay in getting back to you in a more timely manner. We are in our busy fall season and a little back logged in the office. Thanks for your patience and we are greatly appreciative of the kind words here on Angie's List."
Edward K.
Sep 2015
unknown
Response from Total Chimney Care LLC
"With all of the competition in our market, we are very appreciative of the fact that you chose us for your chimney needs. We want you to know that we stand behind all of our products and ensure you if you need us again in the future, we will be right on top of things. I appreciated that you took the time to review us here on Angie's List. Thanks!"
Michael W.
Aug 2015
They were prompt, reasonably priced. The gentleman were clean and left absolutely no mess behind. They were knowledgeable and were able to refer me to other companies that could help me with work that they couldn't take care of.
Response from Total Chimney Care LLC
"Thank you for the positive review and for your business. We look forward to doing business again in the future."
Bill S.
Jun 2015
unknown
Response from Total Chimney Care LLC
"Thank you SO much for the kind words and thank you for your business."
Deborah S.
Apr 2015
They should stick to outdoor work and leave interior work to those who know what they're doing. We ended up hiring someone from Tile America to lay tile on the hearth (which was don't perfectly) and hired a local handyman to raise the mantle. They have not responded to our multiple calls to the owner. They did not bill us for the door installation (which they shouldn't since it was done incorrectly) but now we need to un-install the doors, take off the mantle, rip out the fireplace tile and have all this work done at our own expense. I would never recommend this company to anyone.
Theresa M.
Jan 2015
Everything went fine and they did a good job. They were careful about keeping things clean, too.
Response from Total Chimney Care LLC
"Thank you for the business and the kind words. Both are greatly appreciated."
Lisa T.
Dec 2014
They deserved it.
Response from Total Chimney Care LLC
"Thank you for the opportunity to work on your chimney and appreciate the kind words."
Ann N.
Nov 2014
I was very happy with them, because I had two other Chimney Companies come out first to give me
an estimate and they tried to tell me a need a chimney liner. Top Notch Chimney was charging me
so much more than even the other one. (1700 app).
Rob, from Total Chimney came out and told me I don't need a liner, that they were just trying to get
more money from me. He was very kind, honest and thorough in explaining things. He took pic's
and showed me, telling me the chimney is in great shape, that he just needs to fix the crack on the
crown. I would highly recommend them. They gave me a discount because of Angie's Lost.
Top Notch Chimney on the other hand is very dishonest. I will make sure I tell people to not use
them!
an estimate and they tried to tell me a need a chimney liner. Top Notch Chimney was charging me
so much more than even the other one. (1700 app).
Rob, from Total Chimney came out and told me I don't need a liner, that they were just trying to get
more money from me. He was very kind, honest and thorough in explaining things. He took pic's
and showed me, telling me the chimney is in great shape, that he just needs to fix the crack on the
crown. I would highly recommend them. They gave me a discount because of Angie's Lost.
Top Notch Chimney on the other hand is very dishonest. I will make sure I tell people to not use
them!
Response from Total Chimney Care LLC
"I am quite proud that Rob did the right thing by you and of his honesty. Having employees in the field is always a worry for a business owner. Good people are hard to find. Rob has always been a good representative of Total Chimney Care. We are lucky to have him on our team. I think it is sad that another company tried to take advantage of you and try to sell you unnecessary repairs. Good thing you called us for a 2nd opinion. Thank you for the kind words here and thank you for giving us the opportunity to service your chimney!"
Kathleen O.
Oct 2014
unknown
Response from Total Chimney Care LLC
"We appreciate your business and thank your for the positive review."
Cyndi B.
Oct 2014
Robert, the serviceman, went beyond removing the old rusted damper and all the rust that would drop down whenever I opened the damper. The fireplace and my living room where absolutely spotless when they left.
Response from Total Chimney Care LLC
"Thank you so much for taking the time to review us. I will let the crew know that you were happy with them and the service provided."
Eric D.
Aug 2014
Excellent performance by both professionals. Explained work procedure and particulars. On time and well done on job overall.
Response from Total Chimney Care LLC
"Thank you for your kind words and we appreciate the opportunity working with you."
Anastasia O.
Jul 2014
unknown
Response from Total Chimney Care LLC
"Thank you for taking time out of your busy life to review our services. We love to here that we were able to satisfy our clients needs and earn a valuable client which we hope to serve for years to come.. Thanks!"
James S.
Jun 2014
They showed up on time and performed the work in an efficient and professional manner. Steve and Nick were great. They were very helpful and answered all of my questions. They were very neat and protected the rugs before they worked. They went the extra mile for me in dealing with an old squirrel's nest and dead squirrels in one of the chimneys without complaining. They worked fast and hard. Nick pointed out some additional work that needed to be done one the roof regarding mortar work and flashing and gave me a price on the spot to do it. He took pictures with his phone of the work that needed to be done and offered to e-mail them to me.
I would definitely recommend these guys for any work on fireplaces or chimneys.
.Response from Total Chimney Care LLC
"Thank you for reviewing us here on Angie's List. I am happy that you were pleased with the service provided and plan on sharing the review with the crew at our weekly meeting. We appreciate the business and hope to be here for you in the future."
Tobey E.
May 2014
Two neat, polite,men. One of the men was teaching a new employee how to do the job which was helpful. they worked together well and cleaned up after themselves. did not even know we had work done in the home. they came the same day I called because I began to have an odor in the home. I appreciate all the work they did and would have them back if needed.
just thought the cost could have been a bit cheeper.
just thought the cost could have been a bit cheeper.
Response from Total Chimney Care LLC
"Thank you for the review and we greatly appreciate your business. I will let the men know your were happy with their service and give them the recognition they so deserve. Thanks again."
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
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FAQ
Total Chimney Care LLC is currently rated 4.7 overall out of 5.
Total Chimney Care LLC accepts the following forms of payment: CreditCard
No, Total Chimney Care LLC does not offer free project estimates.
No, Total Chimney Care LLC does not offer eco-friendly accreditations.
No, Total Chimney Care LLC does not offer a senior discount.
No, Total Chimney Care LLC does not offer emergency services.
No, Total Chimney Care LLC does not offer warranties.