CLIMATE PARTNERS

They came out quickly. Service tech was awesome. They diagnosed the problem and found what I needed. To fix the problem, there labor prices are pretty high. I only paid for the diagnostic fee. I was able to address the situation myself. But I don’t knock people’s prices. That’s why you shop around. But customer service wise they were friendly, respectful and thorough!

The technician who showed didn't have the correct blade for root cutting - just a spiral wire - more for freeing a clog. I mentioned this to him, that I had root problems, but he said it was all he had. He removed a small ball of roots and said he was done and then tried to sell me a $9,000 sewer line replacement as he said he found cracks during the visual inspection. I declined as I have RWA sewer line insurance ( plus the price was $3 - $4000 higher than previous quotes Several days later my sewer line backed up so I called Mr Rooter who showed up and properly cleaned the line. When I called Climate Partners for a refund, they refused saying my account was "green stickered" (whatever that means) The man on the phone said he agreed with me but his supervisor refused my refund. Stick with Mr Rooter (just compare their google ratings.)

They come out twice a year for inspections.  We pay them an annual fee; I'm thinking it's $28 a month.  When there's an issue we call them.  It was pretty seamless; we don't have to think about it too much.  They show up and take care of everything and inspect everything and let us know.  I don't seem to get up-sold.  Actually, I've had issues with them in the past where I had to call them because I thought something was wrong or they'd done something wrong, and they did try to accommodate us and make sure that everything was okay.  So yeah, they've been good overall.  I don't know what would have made it a better experience.  I think, just maybe not on this specific visit but in general, there have been times they could've been a little more thorough.  I think that's just what keeps it from being an A, the times where I found something after and I had to go and call about something that maybe somebody could have picked up on while they were here.  I would give them an A on responsiveness, since when we have had a problem with them I've been able to get somebody on the phone.  I think they showed up when they said they would.  They've been good.  We're going to stick with them. 

unknown

Company contacted to perform routine service. Technician responded and proceeded to service heating system. After leaving, system was not working and contact was made to advise company of problem. New technician (more experienced ) sent and proceeded to damage plumbing causing damage to system and surrounding area.

My husband and I replaced the capacitor on our air conditioner, and were unsure of where one (and only one) of the wires should go. We had watched many, many YouTube videos, and only took off one wire at a time while replacing it on the exact same model of the new capacitor. The one wire was not attached when we took off the cover, and thus were unsure. We attached it to two different terminals, and while the fan would run, we could tell the compressor could not kick on. We knew there was another part that was not getting "juice", but we weren't sure which one. We already pay a monthly fee to Climate Partners, and called them for service. It took three days for them to arrive. The service man did arrive at the time he said he would. I showed him what we had done, and knew there was only one wire we were unsure of for the capacitor. He excused himself to the truck because he said his previous client was a tough job. Came back out of the truck saying it was going to cost me $174 just to check the wiring we did and to run diagnostics. He found the same thing we did, that the compressor wasn't getting "juice". He then went inside and was insistent that the panel for the inside air handler was the problem. I knew that wasn't the case, but he proceeded to pursue this diagnostic assumption. I had gone down to my basement to retrieve a screwdriver, when I heard someone on the other end of his phone speaker tell him he had to go back outside and check every part to see if it was getting "juice". Once he completed that task (which should have been a first check), he came back into my house to tell me he had to replace a part. I made him show me which part, only to find that it was the contactor which I had already assumed was the culprit. When I got the bill, I was charged 1) the original $174 to attach one wire, 2) $225 for a part we found at Home Depot that cost $9.74, and 3) another $125 for "further diagnostics". It was obvious to me that the serviceman was not the sharpest knife in the drawer as he kept telling me it was his wife's birthday (probably told me 5 times). He was either having problems focusing, or my service was "on the job training". In either case, if a novice like me can figure this out, clearly someone trained in this trade should have been able to discern the problem sooner than 3 hours.

After an initial assessment visit, two technicians came within 5 days for the installation. They were here on time and the work was completed by 4pm. Everything was in order and the site was clean. There were no issues of any sort. Standard maintenance procedures such as filter replacement were described and demonstrated by the lead technician. We were happy with entire process.

My water heater didn't work this morning.  After checking all the things I could think of  to fix it myself, I called Climate Partners. Climate Partners installed both my water heater and my furnace four years ago and did a really good job. I was quoted a price over the phone of $229 for a service call.  So I knew in advance.  It turned out the circuit had tripped and all the technician had to do was flip the switch.  Total time: about 3 minutes. They told me in advance the call would be $229 and that's what they charged me.  I asked the technician (who was on-time, professional, nice guy, by the way) if he had to charge me the full $229 and he said he didn't have any control over the pricing.  But I feel robbed and taken advantage of.    My fault for not checking around.  Won't be using this company again.

unknown

The original install went fairly well.  After several delays for the part being on back order they arrived and installed over the course of two days including a successful and seamless coordination with the town and gas company.  
The process went down hill when we had the gas company come to do an energy audit.  When testing the CO omissions they got a reading of 350 PPM (safe / normal levels are ~50).  Since the unit was within the 90 day warranty period I called and left a message on a Saturday for someone to get in touch for Monday morning since it was not an emergency.   On Tuesday after not hearing back I called again and spoke to a service coordinator Becky.  She took down my information and agreed to call back after speaking to the operations manager later that morning.  On Wednesday when I had not received a call back yet I called again and was able to schedule a technician to come out on Friday between 2 and 6 PM.  At this time she informed me there would be a $149 diagnostic fee if it was determined that the failure was not covered under warranty, I was unclear how a failure within the 90 days would not be but agreed to get someone out to look at the problem.  
The technician arrived at 7:30 PM on Friday (almost 2 hours late) and was unable to get the furnace to cycle for a sufficient length of time.  In an effort to do so he adjusted the settings so the furnace would run up to 240 degrees and in the process caused the Aquastat to fail as a result of it likely overheating.  When leaving with the heat / hot water not working (but with the potential for it to correct itself after cooling down) he handed me a bill for the diagnostic because the water column on the gas was within the recommended settings which I did not pay. 
Today I called at 8AM because the failure did not correct itself.  After 3 call back to the dispatcher a technician finally arrived at 3PM to "re-diagnose" the issue.  He diagnosed it as the same failure and said he could only install a replacement part if I agreed to pay $444 for a replacement of a part that failed during their diagnostic testing. 

I would be pleased to work with this company again!

The crew was hired as part of a contract with the company that sold the complete solar setup, CT Solar Services.
The installation was done quickly and professionally, with several tips and maintenance guidelines being pointed out while the installation was ongoing.
The two man crew was able to completely install a 90 gallon solar storage tank and all the required pipes and connections as well as install the solar pump and new circulators on the furnace in addition to cleaning and tuning the furnace in about 3.5 hours.
The work was almost done when the company rep for CT Solar Services asked how the pre-heat cycle was going to work.  The Climate Partners guys were unaware of that modification and had to call their office for clarification.  The communication error added about 30 to 45 minutes to the work, but they remained in good spirits throughout.
I would be pleased to work with this company again!

They were over an hour late . They did call though.  I found out after  that they should not have done the audit until the asbestos on the boiler was removed.

Great job...great people!  Several thumbs up!!
I can't believe what an incredible company.  You would never expect this level of service from a heating company.  From the first time Tom came out, we was more knowledgeable than any other contractor I had met. The guys that came out did a fantastic job and left the area they worked in cleaner than when they started.  Our house already feels so much warmer and the system they installed works perfectly!  I've had nightmare experiences with other local companies so it was refreshing to work with someone so professional who cared about my house.  We will also be purchasing a generator before summer.  Thank you so much...will recommend to others.

One of the worst experiences with a contractor I have ever had. Efficiency audit personnel were amateur. I had to tell them areas to inspect and when they came to seal leaks they missed so many areas that I had to go back and redo it myself. When installing insulation in my attic the subcontractor didn't install enough insulation and failed to seal the soffits properly. The sub returned and filled the joists and again failed to finish the job. A second sub came to finish the job and caught my attic on fire with an electrical fire, poured water on it and collapsed the ceiling below. Climate Partners refused to pay the first sub who then put a lien on my home. Climate partners, specifically Tom Casey the owner, did not stand by their client and refused to respond to my requests to help remove the lien. It cost me another $3,000.00 in legal fees to have the lien removed. If you believe in Angie's list please stay away from this company! There are better alternatives locally.

system working well

It went very well. They were on time to do the work. They were professional while they were working. They did all that they said they were going to do.

THEY SAID ORIGINALLY IT WOULD TAKE EIGHT WEEKS TO ORDER, AND IT TOOK TWELVE TO FOURTEEN WEEKS. THE QUALITY OF WORK WAS PROBABLY A "B", BECAUSE THAT'S THE WAY I FEEL ABOUT THE COMPANY IN GENERAL. THEY WERE LATE. THEY DON'T ALWAYS SHOW UP WHEN THEY SAY THEY WILL.