
MJ Turner Exteriors LLC
About us
Our objective is to earn a lifelong relationship with our clients built on trust and quality. Family owned. Professional Construction Management, Project Management, Design Build And Home Improvement contracting company. 15 Years Of experience in home exterior renovation. Located throughout New England.
Business highlights
Services we offer
Roof. Window. Gutters. Doors. Siding Replacement & Installation.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
82% | ||
5% | ||
3% | ||
5% | ||
5% |
Because of my personal schedule the roofing was done in the spring and the siding postponed to September.
The roofing was done efficiently and capably with an unfortunate extra cost above the contract because of the poor condition of the roof surface. A new layer of wood was required and was provided at cost.
The siding took longer than the roof but the result is wonderful. I had done research about possible siding and materials and had decided that Hardie Fiber Cement (fireproof with color through the entire thickness) was what I wanted and MJT was the closest provider of that kind of siding.
The workmanship was excellent and I am very satisfied with the result although I was occasionally annoyed by items left on the lawn for what I considered to be too long thus potentially damaging the lawn. There was no need for my concern and there was no lawn damage.
I also had negative conversations with the company accountant because of our different interpretations of the two contracts that I had signed. Once I insisted that I would only talk to the original salesman or the office staff, all went smoothly.
My adult son insisted on checking every inch of the installation and approved both the installation and the cleanup.
My newly red house has received many compliments from friends and neighbors.
I was going to put in leaf guards myself, but Louie pointed out that my roof guards would rust. He had aluminum guards which he put in for a very reasonable price, after blowing out the leaves.
The roofline was very straight. Great job.
I suggested MJT to a couple friends
I would recommend them
- On-time for meeting to discuss/quote project.
- Started/finished job when expected.
- Left premises as clean as when they started.
We had a death in the family and made a call to see if we could postpone the work by a day since we would be out of state. The request went to a person who did not convey the message. This was right during Thanksgiving weekend, so there was the possibility of messages not arriving.
MJT did call me on my cell and they began the work in our absence. We approved this approach. They did an excellent job.
Gutters came promptly within a week.
All work was performed in a day (1 day for roof and 1 day for gutters). Workman were clean and picked up after themselves.
Good work all around.
While nailing the new roof in place, nails broke through the ceiling into the living roof, bedroom, and a closet. The problem wasn't discovered until I got home one day and found holes in the ceiling in approximately 50 places. M & J personnel acknowledged their error and agreed to pay to repair the damaged sections. But they didn't handle just the repair and 'make it right' which I think they should have done. Instead, we had to find someone who could repair the damage, get the estimate, and then get M & J to accept some financial responsibility.
The problem was that the damaged area was a relatively small area (about 1/4 of the size) of a very large (1,000 Sq. Feet) room. M & J's position was that they would pay to have it repaired to match as closely as possible, even though the repairs would clearly be visible. There was no way to match the old boards that had been there for who knows how long. In the end, they credited us for less than half of what it cost to replace the entire ceiling with matching material.
Having just spend $37K on a new roof, we unexpectedly found ourselves shelling out money that we hadn't budgeted to replace an interior ceiling. M & J covered part of the cost, but I wasn't happy having to do the legwork, or paying out-of-pocket, to get a fully repaired ceiling.
"MJT Exteriors prides itself in providing our clients with a pleasant remodeling experience. Unfortunatley while performing work on the Member home there was damage sustained to the ceiling. We did not anticipate that the existing Homosote (card board like material) ceiling would be attached directly against the lath for the wood shingles. The damage was done while removing the old roofing which was unavoidable due to the existing construction. The owners expressed that they would like to replace the celing with a wood ceiling ( a far more superior product) rather than repairing and painting to match the existing. We did prefer that the client ask their carpenter, that they were familiar with, to price the project. We were much more comfortable with that arrangement, since our company does not do interior work. We settled on an amount to credit our client- which was a far greater amount than what the obligated repair would have cost- in an attempt to please them and make good on the inconvenience caused by the damage. MJT offered what we felt was fair and just."
The MJT crew was large and worked quickly and efficiently. The job was done in one day. When we told the foreman, Billy, that we were not 100% satisfied with the flashing on a bay window, he had it redone immediately (same day). Billy was courteous and professional.
For warranty purposes, about two and a half months after the installation, someone from GAF inspected the roof.
In summary, the installation went well and we're pleased. Of course, the true test comes with time, but we think this is a quality roof.
One concern: MJT's dumpster company badly scraped the asphalt of our driveway when they picked up the dumpster. The company's name had the word "Dainty" in it. (Can't recall the full name.) Since the driveway is old, this was not as big an issue as it would be for someone with a newer driveway.
All the crew were professional, hard workers, and took pride in their work, which was apparent.
The sales rep, Carl, was enthusiastic and helpful; he gave advice but not in an overbearing way. I also got a skylight replaced as a result, something I had not considered though it was also old; I was more concerned with the loose shingles and getting the roof fixed. Not pushy or overbearing at all. After getting the quote for the roof, which was the last of three, I knew they were it. The products used were not notably different and the quote was about 5K and included a skylight and minor work on the garage, which were not included in the two other quotes. MJT and one other contractor said permits were included, the third guy wanted the home owner to get - not gonna happen.
The only detractor was that the chimney work needed was not part of the scope for MJT, who had referred me to a masonry contractor that I worked with separately. One-stop shopping would have been nice but it was clearly not a workmanship nor cost problem. The masonry contractor's quote was about $1500K with other quotes for the chimney work being about 1K more. The permit for the job was something I had to nail down, but it was $27.00 in my town and the contractor had no problems once I raised the issue up. The only preference would have been to not have to raise up the permit question.
Once I signed, the date of work was quickly booked and the job took two days. The roof was covered and protected the first day and the second day the details were taken care of. Neat worksite. Dumpster was parked in my driveway for two days, taken the early morning of the third.
I did have to get the skylight finished on the interior of the house and let them have the key for a day. No mess or concerns with interior and good workmanship on the trim. Did not paint the wood and left that for me.
Overall, I'm very satisfied with what I have.
The only frustration I had was with the management who, I believe are overwhelmed with work. At times they made me feel like I was "bothering" them. In the end, however, the job was beautifully completed and we're extremely happy with the result.
I would recommend MJT without reservations and will certainly go back to them for other services.
"Anything but impeccable clean up is unacceptable to our company as well. We pride ourselves in high quality installations and clean up. In regards to the call for a recommendation to have trim work completed- I did find in our company database mention of this. Unfortunately the message was taken by an employee that is no longer with us, and it fell through the cracks. This is not an excuse, but rather an explanation as to why this was never addressed. We at MJT Enterprises work very hard at providing superb customer service to all of our clients. We will contact the member to try to make things right."
Licensing
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