Approved ProThis pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro
Direct Home Services
Ductless Mini-split Heating System - Install or Replace, Ductless Mini-split A/C - Install or Replace, Central A/C Installation,
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
With 15 years experience, we work hard to bring each customer the best possible service and quality product available. We look forward to working with you on your next project. We welcome your questions and thank you for your interest. Check us out at https://directhomecanhelp.com
Business highlights
Emergency services offered
18 years of experience
Services we offer
Central A/C- Install, Central Humidifier- Install, Gas/Oil Furnace- Install, Gas/oil Boiler- Install, Heat Pumps- Install
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.742 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 5% | ||
| 5% | ||
| 0% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 42 reviews
Stacey R.
Dec 2024
Gas Boiler or Radiator Heating System - Repair
Mike Pasquale is an excellent and informative technician. He could not have been more helpful. I’d highly recommend him and this company for anyone in the Wallingford CT area. I will definitely trust him with future service on our boiler. Thanks Mike!
Jennifer D.
Nov 2023
Gas Boiler or Radiator Heating System - Install
Sales and scheduling were easy. The techs did a good job and cleaned up completely when they were done. The communication wasn?t great - they left without telling us and did not show us anything or make sure we were satisfied. Otherwise a good experience.
Devan C.
Oct 2023
Oil Furnace / Forced Air Heating System - Repair
The tech JohnP was very knowledgeable and was the to change the tank filter before performing the boiler cleaning & maintenance.
Mark D.
Jul 2023
They told me it would be $120 diagnostic charge and then said it was an electrical issue and I had to call the electrician. The electrician found the problem but it was an HVAC issue and he had to go to a HVAC wear house to get a part to fix it. They charged me $260. And didnâ t fix anything! Also threatened to call the police and have me arrested if I gave them a bad review on the internet. Would not recommend!
Peter D.
Jun 2023
Performed useful maintenance on our ac
Angela S.
May 2023
Mike was very professional. He made sure I understood what repairs were needed.
Kimberly S M.
Apr 2023
Gas Furnace / Forced Air Heating System - Repair
Great service! We had them out to tune up our gas boiler, which apparently hadn't been cleaned in about 20 years. Obviously there was some added maintenance work needed there, but they provided options that seem fairly future-proof, as they can keep those older parts when we eventually need to replace the boiler in a few years. We have since re-hired them for an annual AC tune-up, and I'm pleased there wasn't more work needed there, so I'm thankful they're not going to try and "find something" extra to work on every time they're here.
Christoph G.
Apr 2023
Gas Heating and Furnace Service
We used Direct Home Service to get a Heatpump Water-heater installt. Very Professional and Friendly Staff. Everything works great and we would use them again!
Steve R.
Mar 2023
Ductless Mini-split A/C - Install or Replace
The installers were great. The work was completed in one day and the heatpump works great. I give them a thumbs up for a job well done.
Vijay V.
Feb 2023
Bill the owner spoke to me on the phone, understood thd Problem & send his Technician Mike tge next day. Mike Got all the parts needs & repaired the heating System at a very affordable price. Prior tk Direct home I had discussed this with 4 other Service Provider all of them suggested to replace the system that would have costed me anything from 20K to 35K. Direct Home did the work at less than 10% of that amount. Thank you Bill & Mike you guys are awesome
Kirian S.
Jan 2023
Ductless Mini-split A/C - Install or Replace
Negatives: install didn?t go as smoothly as any customer would expect. Had to deal with 6 people from their company for just one install. Positives: responsiveness, they fixed problems they created, EXCELLENT follow-ups by their apprentice Zach!!!, system and the mini-split system works. Also, they offer a broad range of services that I would consider using in the future. Overall, positives mostly outweigh the negatives!
Kimberly N.
Dec 2022
Heat Pump Installation and Replacement
We used Direct Home Services before when we had a problem with the AC in a former home. We had the pleasure this time around to work with Rives Jackson and the installation team regarding our heat pump installation. Rives very clearly explained the benefits of a heat pump and then within a week the installation team completed the job. They were professional and timely.
Barbara G.
Dec 2022
Gas Furnace / Forced Air Heating System - Repair
Pleasant people but not as thorough as another company I had to call to finish the furnace cleaning and fix a gas leak. Direct did not complete the cleaning and could not fix the leak in a timely manner. Very aggravating and company did not stock the parts I needed.
John C.
Oct 2022
Oil Boiler or Radiator Heating System - Repair
Nothing
Justin R.
Oct 2022
Heat Pump Repair or Service
I worked with Mike. He spent a lot of time explaining how my heat pump worked in a way I understood. He was knowledgeable and personable. The price was fair, the work was good. I will definitely use this service again. I recommend them to anyone who needs HVAC work.
Donald H.
Oct 2022
Gas Furnace / Forced Air Heating System - Repair
I needed to replace my central 40 year old heating and cooling system. I hired from Angi AIR, INC. Heating and Air Conditioning, Branford, Ct, from three bids. Love the products to heat and cooling my home. The install was very professional done and the techs were wonderful, polite and answered all my questions. I give them five stars. Thank you Angi and AIR, INC. D. Haggerty, New Haven.
Al C.
Oct 2022
Gas Heating and Furnace Service
most employees great did quality job
Matt G.
Oct 2022
Oil Furnace / Forced Air Heating System - Repair
Mike does fair work for a fair price. Highly recommended.
Kim P.
Jul 2022
Mike did a great job. Very professioinal and helpful.
Mo M.
Jun 2022
They are professional, very detailed and clear about what needs to be done.
Elaine S.
May 2022
Excellent. He explained everything that needed to be done& what things cost before he started, checked all parts of the system, how things work, & government regulations .
Vinod W.
May 2022
Ductless Mini-split A/C - Install or Replace
this was for a split ductless AC system. the service was amazing, price stayed the same and installation was done in two days as stated.
Liana L.
Apr 2022
Oil Boiler or Radiator Heating System - Repair
Mike was awesome - he showed me exactly what he was doing, explained why he was doing it, and even gave me some great money saving tips!
Hannah J.
Mar 2022
Knowledgeable, good explanation, and friendly
Peter M.
Mar 2022
Oil Furnace / Forced Air Heating System - Repair
Great all around Company Would use again
Licensing
Licensed*
Trade License Number
HTG.0404502-D1
Trade License Locale
CT
Trade License Expiration
08/31/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing
FAQ
Direct Home Services is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: 8:00 AM - 6:00 PM
Direct Home Services accepts the following forms of payment: CreditCard
Yes, Direct Home Services offers free project estimates.
No, Direct Home Services does not offer eco-friendly accreditations.
No, Direct Home Services does not offer a senior discount.
Yes, Direct Home Services offers emergency services.
Yes, Direct Home Services offers warranties.
Contact Information
478 Main Street, Middlefield, CT 06455
Service Hours
| Sunday: | 8:00 AM - 6:00 PM |
| Monday: | 8:00 AM - 8:00 PM |
| Tuesday: | 8:00 AM - 8:00 PM |
| Wednesday: | 8:00 AM - 8:00 PM |
| Thursday: | 8:00 AM - 8:00 PM |
| Friday: | 8:00 AM - 8:00 PM |
| Saturday: | 8:00 AM - 6:00 PM |
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