1-800-GOT-JUNK?

They were a bit pricey but they did a good job.

The service was excellent. Scheduling was easy. Price is based on amount of space needed in their truck. They come out and look at what needs to be removed and give you a price. No obligation and no charge if you decide you do not want the service. The gentlemen were able to remove bulky furniture from the back of my basement.

smoothly....however it is very expensive.

Several days before pickup, received phone call by lead hauler confirming day/time.  Hours before pickup received another call confirming definite time.  Tim & Lucas showed up ready to work. They first checked my list of items for removal & worked quickly.  Before leaving they had me verify everything was completed.  Lucas even partially swept the basement.  These nice young men are a credit to their employer.  

unknown

They are two people and they did it in just one trip. It was lot more expensive than we thought it was going to be. I would probably use them again.

I contacted 1-800-GOT-JUNK by email on 6/9/14, approx 1:00PM. I selected an appointment later that same afternoon.
The appointment was confirmed and 2 technicians showed up at the agreed time, quoted the cost, and loaded their truck.
The total time at my house was around 15 minutes. They were neat and consciences. Yes, I will use again and recommend their services.

Asked to remove two large heavy metal units. Only able to remove one, the other they said was too heavy and beyond their capability - it weighs over 500 pounds.

They were very efficient, however, there was one piece that I requested that they definitely take, but they didn't.

This was a poor experience from the start. We were given a time window of 10:30am - 12:30pm on Monday 4/16 based on our online booking. When 12:45pm came around with still no sign of the crew or any word from them, I called the 1-800 number and was told they would be there within 15 minutes. Another 30 minutes and the crew (consisting of 2 guys and a surprisingly smallish truck) showed up. After a quick walk-through, they estimated a max of 3 truck loads, and quoted us a price. We agreed and they began work. It only took them about 45 minutes to load up their truck, and at about 2pm they informed us that after dumping the first load, they were being sent off to do another "small" job in Agawam before finishing up ours, and wouldn't be back until 4pm.. Ugh. Unfortunately we got another call about 3:45pm saying the job in Agawam was bigger than expected, and they wouldn't be returning until the next day. From there the problems continued, they were initially supposed to arrive at 11am on Tuesday, that was bumped multiple times until they eventually showed up at 3pm. I called the 1-800 number several times to complain during this time, and was consistently told "oh they will be there soon" and was re-assured they would stay to actually finish the job that time. No such luck. Once again after 1 truck load, and with the house still not emptied, the crew told us they were being sent to another "small" job, and would not be back again until Wednesday for the final load, they again missed their initial time estimate, not showing up until later in the day. In short, what should have a simple job of a few hours stretched into 3 full days of waiting around, calling, arguing with the dispatcher, and general frustration. I don't blame the workers themselves, they busted their butts and were quick and efficient when they were actually there, but whomever is in charge of booking their time and sending them to job sites was downright awful. I would definitely recommend against using this company if you have anything over a single dumpster worth of junk, and even then, be prepared to wait (and wait, and wait) for them to actually show up.

The crew and representative called exactly when promised.
They arrived on time.
They did not object to the small amount.
They were pleasant, and professional.

Everything went just as it was supposed to. The person I set the appointment up with was knowledgeable, courteous and helpful. It took about 10 minutes to make the appointment. The team of 2 came a bit early, but they called first to make sure it was OK. They arrived and got to work right away. The only observation I have is that they charge by volume and I wished they had packed the truck a bit tighter. They were great to work with, VERY professional, friendly and hard-working.

Exceptional experience. I received a confirmation email 1-2hours after submitting a request. Got a call to confirm that the driver was enroute at 9:30am. The two men who arrived were professional and efficient and also provided me with additional information for future reference. I will not hesitate to use them again.

They did a great job. The young men were neat, polite and in and out with no problems. The gentleman I spoke with on the phone was very nice as well. He gave me an approximate estimate by phone and informed me they would give a final once they examined the project. If I didn't like the final estimate, I didn't have to use them.

The entire experience was wonderful (which is not a word I would typically use regarding garbage or the relocation of giant, insanely heavy items of furniture). I received timely calls from 1-800-GOT-JUNK's main dispatch line, as well as from the local office, giving me continuously updates on the arrival status of their crew, which absolutely arrived within the promised window. Just as I was told, they provided me with an accurate quote, and offered me right of refusal prior to doing any work; and once I accepted the estimate, they took care of everything promptly and neatly, and with a surplus of humor and friendly professionalism, too. Rich and Ray get kudos from me and from my husband - and neither of us will hesitate to either use the company, or recommend them liberally, to anyone we know in the future. Thanks so much!!!

When I called for an appointment, customer service noted exact items to be hauled away, and scheduled a quick pick up. Two polite, well-groomed young men estimated the cost quickly and set to work immediately. They worked with the security desk to set up the move. They filled the elevator with 6 bookcases, a chest of drawers, three bins filled with junk. Total time was a half-hour and payment by credit card worked wirelessly.

I scheduled the services of 1-800-Got-Junk? through the Internet via Angie's List. According to the web page I was to be called 15 minutes or so before my 2-hour scheduled window (8:30am-10:30am). I was called 35 minutes prior and spoke to a polite and professional sounding individual. I was told they would arrive at approximately 9:30am. They arrived about 8:45am and the two individuals who showed up were professional and courteous. As stated on the Internet they provided me with an estimate which I agreed to. They then proceeded to remove the couch. They struggled for some time before all three of us decided it needed to be cut in half. They removed all debris and offered to sweep. A job that should have taken 15-20 minutes took about 1 hour and 15 minutes. I thought they would charge me more as a result but they did not! My only disappointment is in their struggles they scratched my wood floor (no big deal as had plan to refinish) and made a short deep scratch in dark wood trim. :-(

Despite repeated promises, our siding contractor had left the yard a mess one day before a bridal shower at our house. In fact, he had paid someone else to take the junk but the guy never showed up. We got ahold of Paul from 1-800-Got-Junk, and he managed to squeeze us into the schedule for early Saturday morning. The yard was clean for the shower!