Servpro of Manchester/Bolton

Servpro went beyond my expectations. From my first contact with Steve to scope out the job in the basement to the extra work provided at no cost were they are all professionals. He came promptly after my inquiry. He provided an estimate on time and the job started and ended on time. After completion there was a small area in the basement missed. i called and a few hours later done. Outside the scope of the job i asked for help to secure the hatchway door which was misaligned and would be a problem with the impending severe rain storm coming. Later that day it was fixed. The office staff was very courteous. I don't want to have to use their services again (only needed if you really have a problem) but of course I would. This is the kind of professional team I wish were available for my routine needs.

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Prompt and efficient.

Everything went fine.

They came when they were suppose to. Scheduling an appointment was fine. There were several peoeple here multiple times to get the work done.

They were great to work with. They were fast and thorough. They cleaned up everything as well as they possibly could. There were about three people here doing the work and it took most of the day to complete.

They did a good job. They picked up my rugs and brought them back to me in a timely manner. They brought back to me very clean.

They always do a nice job. We have some problems with the carpet and over time, they have responded to my requests on how to deal with it. There are usually two people doing the work and they consistently do a great job.

My experience was good. They were prompt and responsive. They stayed on budget and on time.

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We had a water leak from an upstairs bathroom to a room downstairs.  The water had dripped through the downstairs ceiling and onto the carpets in the room -- both the ceiling and carpets appeared soaked, as well as some of the furniture and personal items.  We discovered the problem very early morning on a weekend and I called and left a message on ServePro of Manchester/Bolton's 24/7 line and they called me back within the hour.  I asked for the water damage mitigation service and they were very upfront and specific about the prices about coming out on a weekend emergency call, even just for an assessment, and what the probable cost would be for renting out their industrial fans and dryer/humidifiers based on my description of the situation although they stated it would not be possible to give a final assessment until they saw the damage in person.  They also were very clear about what they did not do -- that I would have to separately contact a plumber for any problems with the bathroom upstairs which they recommended I do right away to fix the source of the water even before they started clean-up -- and that what I would be contracting them for was only a clean-up service so any carpet replacement, painting, drywall, etc. that might be needed was not in their purview.  After speaking to the person on the phone, I decided that I was willing in the least to pay just to have them come out and a**** the damage and tell me what was needed and that, after the assessment, I would get a total price quote from them.  The assessment, which was a bit pricy on a weekend emergency call, I decided was worth it because they assured me that it would be folded into the total cost of the service if I contracted with them (which I did).  Moreover, their cost assessment both over the phone and in person was very close to the final cost that has been charged to me (and actually a little less than the initial assessment for which I am grateful).  Their weekend emergency crew was on another job at the time but was able to make it to my location within two hours of my initial call.  I found them courteous, professional, knowledgeable and very responsive and patient to my inquiries about where I could perhaps save costs, but ultimately get the result I was seeking and not  sacrifice the quality of their work.  From what I understood, they can do absolutely everything for you, but, if you are willing to take on a few things by yourself, there might be a few ways in which the price can be lowered.  I ended up moving and drying out most of my personal items myself and moving some of the lighter furniture so they could rip up the carpet to dry the floor underneath -- but they moved the heaviest furniture items and accomplished my main goal which was drying out floor and ceiling.  They do warn you beforehand (or at least my guys did) that you will be left with ripped up carpet to get to the subfloor and mats to dry that out -- they are a water damage service not a carpet service -- and that with the ceiling water damage they would have to drill a few holes to make sure water was not up there.  So have a separate carpet service and painting/drywall service at the ready once they are finished.  It took about four days total of renting the fans/dryer/humidifier to get everything dry enough I was not worried about mold etc. in my case and overall I was very satisfied -- they warned me what was included in the price and what they would do (ie damage mitigation) and would not do (i.e. its not going to look like it did before and other services are needed to repair the damage).  Ultimately, they did what they said they were going to do, at a reasonable price that was even less than their initial assessment price, efficiently, showed up when they said they would, gave me a call before each visit, and acted in a professional manner.         

Servpro performed all of the agreed work in a punctual, professional and polite manner.  That gets them a C or maybe a B.  What gets them an A is that they went beyond work that was in the contract and helped in probably a dozen ways that made this large job come out great.

This company is outstanding, I have no words to describe how excellent they are.  My home had four feet of water from a burst pipe, in record time they removed all remaining water after the fire department left.  They removed the carpet, furniture, sheet rock, insulation and had Capitol Moving and Storage (another excellent company) remove everything that could be saved. They were compassionate and very professional, I don't know what I would have done without their help and expertise.  I highly recommend this company. 

The remediation and clean up was fantastic, quick, responsive and knowledgeable.  Their grade would be higher if that is all that they did.  In general, they were courteous and professional.  With regard to the remodeling process that was required after the water damage was cleaned up, it started out very well, but began to drag on too long after the process got started.  I think that if our kitchen project would have  been "replace what was there", they would have been great.  We wanted to implement changes to the kitchen and that seemed to create long lead times and delayed responses from the kitchen designer.  We mutually decided that it would be best to do the remodel with another contractor.
I was very pleased with them overall and wish that I could have finished the project with them as their staff overall was great.
Lorin and Greg were great.

They were very thorough and did the job right. The crew did very good job. They were prompt.

I received a prompt appointment, service was polite and professional.  I was satisfied with the work which was done in a very timely manner.

Jon due 2 men approx 1 1/2 day. They cleaned up well afterward. Work was done at rental property, not my home address.