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PATRICK DAIGLE HARDWOOD FLOORING
Wood Flooring Repair or Partial Replacement, Wood Flooring - Refinish, Laminate Wood or Stone Flooring - Repair,
About us
We are family owned and operated since 1972. We are proud of the reputation we have established over the years for our fine quality craftsmanship and selection of the finest material. When quality and dependability count, we are the ones to call. We take great pride in our workmanship and in the complete satisfaction of our customers.
Business highlights
53 years of experience
Services we offer
000 satisfied customers., Our specialty is sanding and refinishing wood floors and also installing pre-finished and unfinished flooring. We offer free estimates while also being fully licensed and insured. We are well known for our professionalism and expertise throughout Connecticut and have over 10
Amenities
Free Estimates
Yes
Reviews
4.822 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 5% |
Showing 1-22 of 22 reviews
Bill H.
May 2018
Daigle flooring replaced wall-to-wall carpeting with hardwood floors in my house back in January of 2018. They did a fantastic job, the detail work around a few tricky obstacles (circular staircase & stone fire place) is outstanding. We are very happy!
Paul M.
Jan 2018
It went very well. I called the company the day before my closing and spoke with Brian Daigle, the owner. He came out about an hour after I closed and had an estimate to me the very next morning. I called him that morning at about 8 AM and told him it was a "Go" and he had his crew there by 10AM ripping out carpets and sanding. There were several challenges to the job including very serious animal pee stains that needed to be addressed, and the stairway carpet had about 1000 staples. Nevertheless, the job was done in three business days and everyone who has seen the floors loves them, including several women of impeccable taste. A few people that have seen the floors have already asked me for his name.
Marki W.
Aug 2017
just about perfect. Arrived on time, did the work, cleaned up, followed up.
Mimi W.
Jun 2017
I did a lot of homework on installation companies before picking Patrick Daigle. Angie's list, BBB, Home Advisor etc. I went with PD since most of their reviews were positive and I liked that they were a family business, now into their third generation. They could not have done a better job for us. The floors are stunning; they came out exactly as we had hoped. The current owner, Brian Daigle, was very timely in responding to our request for an on-site appraisal, which we submitted via their website. He also arrived for the appraisal on time. He was open about concerns he had re: issues they might encounter once they removed the existing flooring, so we were prepared for possible additional costs (as it turned out, there were no issues!). There were some email discussions between the appraisal and the start of the job and sometimes there was lag time in hearing back from Brian. But ultimately there was always a response. And once the job started, communication was terrific. The installation went exactly as promised, on time and with no additional costs. The team showed up early each day (3 day project) with each installer demonstrating solid experience in their specialty. Brian was on-site for portions of the job. He even personally crafted a trim solution for our island! His son Alex was on-site for the entire job and was our main contact for questions. He's personable, communicates well and patiently answers all questions! Alex also contributed a nice touch by choosing to design/install a picture frame border around our fireplace, which they didn't have to do. But they did it because "we knew it would look nice." And it does. We had draped doors and closets with plastic sheeting ourselves to contain dust and virtually no dust came into the house. At the end of the install, the team did an amazing job cleaning up the work space. The day after the floors were done, we happened to notice two small problem areas. I emailed Brian, actually thinking we were out of luck. Instead, he apologized for the issues and personally came over that same day to fix them. We were amazed. As a family business, they take great pride in their work and in their reputation. I would not hesitate to recommend Patrick Daigle Hardwood Flooring.
JOHN W.
Jun 2017
It went just fine. Brian came to our house, gave us an estimate and suggestions to consider. On the scheduled date, he and his workers came and quickly and professionally did the work.
Justin M.
May 2017
They were punctual, professional, neat, and we couldn't be happier with the final product. About 4 months after the project was over, we replaced a toilet which exposed an area of the wood that was unfinished. This was no fault of theirs, but Brian came back and fixed the area at no additional cost.
Nickolas R.
Jan 2017
The floors turned out great. Brian and his crew were very responsive, professional and courteous. They were more expensive than other companies I received quotes from, however, their reputation was stronger and they did exceed our expectations. Well worth spending a little extra for the quality and reputation.
Scott B.
Jul 2016
Excellent. Brian from Patrick Daigle returned my phone call the next day, came out to the house right away, provided a very reasonable quote, and completed the work on schedule. The floors were in very bad shape, some with stains and paint, and Brian was able to get them all cleaned up and looking beautiful. Brian's communication was excellent, before, during and after the work. For various reasons I ended up using different hardwood floor installer for a different room and I regret it - Patrick Daigle did much better work and was much more responsive. I highly recommend them for any hardwood flooring.
Michael B.
May 2016
unknown
Jennifer F.
Feb 2016
unknown
Willard B.
Feb 2016
After reading reviews on Angie's List, I selected Patrick Daigle to install a new wood floor in my foyer, replacing an old, ugly tile, and refurbish a large area of wood flooring in my living room, kitchen, and dining room. Brian Daigle came to do estimate, explained all the details involved, and we set up a time to begin work.
Since there was quite a bit of work to be done, four work days were planned - one for installation of the new floor, followed by three days of wood prep and stain application. The crew was very professional, friendly, and efficient, showed up on-time every day (6:15 AM was the agree-to time), and did a great job of cleaning up after themselves. The prep work is quite messy, creating dust that goes everywhere, but the crew did a very good job of keeping it from getting out of hand.
At the end of every day, I was reminded of the importance of giving the stain plenty of time to dry before walking on it. Upon job completion, I received an e-mail explaining the best way to care for wood flooring, which was much appreciated.
The final product is beautiful and I noticed no flaws. I would definitely recommend Patrick Daigle Hardwood Flooring to friends.
Since there was quite a bit of work to be done, four work days were planned - one for installation of the new floor, followed by three days of wood prep and stain application. The crew was very professional, friendly, and efficient, showed up on-time every day (6:15 AM was the agree-to time), and did a great job of cleaning up after themselves. The prep work is quite messy, creating dust that goes everywhere, but the crew did a very good job of keeping it from getting out of hand.
At the end of every day, I was reminded of the importance of giving the stain plenty of time to dry before walking on it. Upon job completion, I received an e-mail explaining the best way to care for wood flooring, which was much appreciated.
The final product is beautiful and I noticed no flaws. I would definitely recommend Patrick Daigle Hardwood Flooring to friends.
Barry S.
Aug 2015
Daigle Floors was recommended by our real estate agent. Brian and his son Alex were responsive, knowledgeable and accommodating from the beginning. They recommended a great company for the maple hardwood flooring (which is gorgeous), had samples sent to us for approval, and installed the floors in our entire top floor in less time than they predicted. We are very happy with the quality of their work and the excellent, trouble-free experience. We?re already planning our next hardwood floor adventure: to install all new hardwood floors on our main floor, and we?ll be using Patrick Daigle Hardwood Flooring again.
Response from PATRICK DAIGLE HARDWOOD FLOORING
"Thank you [Member Name Removed] for the great review. It was a pleasure to work with you."
Tina A.
Jun 2015
unknown
Laura W.
Mar 2015
unknown
Peter T.
Sep 2014
Beautiful job. Our old finish was hard to remove, the work met our expectations.
Steve L.
Jun 2014
Daigle floors were responsive from the first email to after the job. I had three businesses from Angies list not even respond, Daigle floors was one of two that did. We set up an appointment so he could measure and see the floor and then the next day sent me a quote. I wanted the floors done as soon as possible, and a job he has was postponed so he let me know he could do mine and we set an appointment about three days after the quote.
His two men showed up on time and ready to work. We had moved the furniture. They took precautions to keep dust to a minimum and finished the job in the morning, Mr Daigle stopped by to make sure everything was going ok.
The following day Mr Daigle sent an email to make sure everything looked ok.
His two men showed up on time and ready to work. We had moved the furniture. They took precautions to keep dust to a minimum and finished the job in the morning, Mr Daigle stopped by to make sure everything was going ok.
The following day Mr Daigle sent an email to make sure everything looked ok.
R M.
Apr 2014
I received exactly what they promised.there was one miscommunication. They returned and took care of the issue straight away. A fair price was negotiated for the additional service. I believe that there are no problems if a vendor recognizes and takes care of issues that arise. This vendor did exactly that.
Peter T.
Sep 2013
It took 2 days and they came within a week of when we called. They came when they said they would. They floors look great, they did leave some sawdust in the driveway when they left. Otherwise we were very pleased.
Marguerite K.
Apr 2013
We e-mailed the company, and received a quick response from Brian Daigle. Brian arrived as arranged to give us an estimate. He
measured the area, noted where reducers were needed to cover the gap between tile floors in the kitchen and bath, and gave us
figures for the job either including the bedrooms or not.
He told us the furniture would all have to be removed, and advised us to take everything off the walls because of the dust raised by the sanding process. We did this ourselves, although had it been necessary he would have helped us find a service to do it. We also removed the wrought iron railings; he said in response to our question that the job would be neater if we did.
We stayed at a local hotel during the process, but were at the house to unlock the door in the morning, then lock up when they finished. When I unlocked the door for the second day, Brian pointed out that an additional reducer was needed at the sliding door
to the deck, where a gap was created by the removal of the carpeting. That was the only addition to the original estimate.
Because it was up to us to dispose of the carpeting, we asked that they stack it on the deck outside. They cut it into pieces, rolled and taped it and stacked it as requested until it can be picked up.
Everything was completed just as the estimate outlined, without delays. We were unable to have the bedrooms done at this time
because there was just too much furniture to move, but will do that part of the job as soon as we can.
measured the area, noted where reducers were needed to cover the gap between tile floors in the kitchen and bath, and gave us
figures for the job either including the bedrooms or not.
He told us the furniture would all have to be removed, and advised us to take everything off the walls because of the dust raised by the sanding process. We did this ourselves, although had it been necessary he would have helped us find a service to do it. We also removed the wrought iron railings; he said in response to our question that the job would be neater if we did.
We stayed at a local hotel during the process, but were at the house to unlock the door in the morning, then lock up when they finished. When I unlocked the door for the second day, Brian pointed out that an additional reducer was needed at the sliding door
to the deck, where a gap was created by the removal of the carpeting. That was the only addition to the original estimate.
Because it was up to us to dispose of the carpeting, we asked that they stack it on the deck outside. They cut it into pieces, rolled and taped it and stacked it as requested until it can be picked up.
Everything was completed just as the estimate outlined, without delays. We were unable to have the bedrooms done at this time
because there was just too much furniture to move, but will do that part of the job as soon as we can.
BRIAN K.
Dec 2012
Everything went very well. They removed the carpeting and tile and began installing the flooring on day 1. On day 2, they finished installing the flooring, and put on a sealer and the first coat of polyurethane. Day 3 brought the final coat.
Shawn L.
Sep 2012
The service and quality was a very bad experience. Brian, the owner, was disingenuous about the level of quality and never completed the job.
The hardwood was laid down and I was disappointed with the spaces between the boards and the poor craftsmanship. When I asked for a few spots to be fixed he told me not to worry that we would putty the floor. The grooves were so large this would not have been possible. I got a very bad attitude when I asked to fix the trouble spots and Brian demanded payment. I told him I would pay the first installment, which was a significant portion of the total, as soon as the trouble spots were fixed. He fixed the issues and I gave him the money. I thought everything was OK, but when it came time to complete the work, he never responded to my calls or emails. He left me hanging and was very unprofessional. Luckily I was able to find someone to complete the job, but I'm shocked at how was treated.
I would not recommend Daigle flooring to anyone.
The hardwood was laid down and I was disappointed with the spaces between the boards and the poor craftsmanship. When I asked for a few spots to be fixed he told me not to worry that we would putty the floor. The grooves were so large this would not have been possible. I got a very bad attitude when I asked to fix the trouble spots and Brian demanded payment. I told him I would pay the first installment, which was a significant portion of the total, as soon as the trouble spots were fixed. He fixed the issues and I gave him the money. I thought everything was OK, but when it came time to complete the work, he never responded to my calls or emails. He left me hanging and was very unprofessional. Luckily I was able to find someone to complete the job, but I'm shocked at how was treated.
I would not recommend Daigle flooring to anyone.
Response from PATRICK DAIGLE HARDWOOD FLOORING
"Patrick Daigle Flooring has been in business for over 40 years, and we are known for our professionalism and expertise. We have over 10,000 satisfied customers. Regarding this particular job, I believe the facts presented by the customer are inaccurate. When installing a new hardwood floor, gaps and nail holes are commonplace. The gaps are necessary for the expansion around the perimeter of the room. Filler is used before sanding and finishing, and this customer was viewing phase 1 of this whole process as a final completed work. After we completed the installation, I called several times to set up a time to review the job to be sure it was to his satisfaction. I did not receive a return call from the customer, but a week later, I received a call from the general contractor saying the customer had a concern. The general contractor also tried to explain to the customer that these issues would be addressed by the process of sanding and finishing, however, I did go and make the adjustments to satisfy the customer. The general contractor explained to the customer that the gaps around the perimeter are needed for expansion and are covered over with the baseboard trim and will not be seen. At this time, it is customary for me to receive a payment for this part (installation) of the job. When the job was started, no deposit or partial payment was asked for. I always make sure my customers are satisfied before I ask for payment. After several obvious delay tactics (many missed appointments at the customers home or non-returned calls), I finally received a payment from this customer. In talking with other contractors on this job, we were all experiencing the same problems. The general contractor finally left this job after so many problems. He already was the second general contractor for this site. He finally left the job after receiving a check that had a stop payment applied two days earlier before receiving it. Patrick Daigle Hardwood Flooring was only contracted for the flooring installation. The sanding had not be awarded yet, therefore we did complete the job to his satisfaction. We were finally paid in full. At Patrick Daigle Hardwood Flooring we take pride in our workmanship and customer satisfaction."
Marsha H.
Aug 2012
From the first helpful call to the visit to measure the space to providing an email quote to checking on the quality of the work at each step of the way, this was a great process . . . smooth, fast and top quality. The owner came back after it was done to reinstall an energy-saver door sweep and make sure I was pleased with the job overall. That would be an understatement!
I'm guessing that some professionals in this line of work are less expensive and some are more expensive. For the high-quality work that was done, I have to say the price was more than reasonable. You can't miss with this company.The crews really know what they're doing, and they enjoy the work.
I'm guessing that some professionals in this line of work are less expensive and some are more expensive. For the high-quality work that was done, I have to say the price was more than reasonable. You can't miss with this company.The crews really know what they're doing, and they enjoy the work.
Licensing
State Contractor License Requirements
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FAQ
PATRICK DAIGLE HARDWOOD FLOORING is currently rated 4.8 overall out of 5.
Yes, PATRICK DAIGLE HARDWOOD FLOORING offers free project estimates.
No, PATRICK DAIGLE HARDWOOD FLOORING does not offer eco-friendly accreditations.
No, PATRICK DAIGLE HARDWOOD FLOORING does not offer a senior discount.
No, PATRICK DAIGLE HARDWOOD FLOORING does not offer emergency services.
No, PATRICK DAIGLE HARDWOOD FLOORING does not offer warranties.