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About us
We are a Green Clean Certified residential cleaner and also do light commercial cleaning. All our Teams are bonded and insured and we provide all supplies and equipment. We do regular cleaning, one-time cleans and move-in and move-out cleanings.
Business highlights
21 years of experience
Services we offer
We offer standard residential cleaning tasks such as dusting, and cleaning bathrooms and kitchens. We wash windows if they tilt in but are not insured to wash windows from the outside. We do have partners that we work with for window washing and carpet cleaning., vacuuming
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.114 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 21% | ||
| 0% | ||
| 14% | ||
| 7% |
Showing 1-14 of 14 reviews
Jeff R.
Jun 2015
unknown
Gloria A.
Jun 2015
bad. week after week.
Response from Maid Brigade
"Hi, my name is Annie and I am one of the owner's of Maid Brigade. We do not have a record with your name on it in our system but we do have a customer at the same address who I am assuming is your mother. I also see that your mother used us from 10/15/13 to 10/27/14. After every cleaning we email our customers a quality card asking for feedback on the cleaning and we always welcome calls letting us know about any concerns our customers have. The only quality feedback we received from your mother was on 4/14/2014 saying "Great job, I always look forward to the days the Team comes, they always do a nice job :>))". After that we have no record of receiving any feedback or emails from you or your mother. We also have a note in our system that says that she said that she knows her house is cluttered but please do the best job you can. I am very sorry that you were obviously so very unhappy with the service that you wrote a review 8 months after service ended but it is very difficult for us to address problems that our customer's have if we are not informed of them when they are occurring. We are not perfect but we do work very hard to please our customers and would have welcomed the opportunity to work with you and your mother."
Eugene T.
May 2015
unknown
Barry C.
May 2015
unknown
Theresa E.
Oct 2014
So far they are fine; they come out every once a month. They come on time, do what I ask them -other than one mix up the first time they were here. When I called them and asked them about it, they went, 'Oh, ooops' and they corrected it the next time. So, I don't really have any problems.
Response from Maid Brigade
"Dear [Member Name], we thank you very much for your kind words. We know we aren't always perfect but we truly believe in giving our customers the best service we can and correcting is asap when we don't and we appreciate your recognition of that ! Thanks again, Annie"
Wayne W.
Oct 2014
unknown
Response from Maid Brigade
"Dear[member name removed], my favorite customer ! I so appreciate your appreciation of our wonderful Team 5 and so do they ! Thanks, Annie"
Marie K.
Oct 2014
unknown
Response from Maid Brigade
"Dear [Removed member's name], thank you very much for your review of the work done by our Team 6. They are a powerhouse these days and we are very proud to have them as employees. Thanks, Annie"
Joyce G.
Apr 2014
They are reliable. They did what's been specially asked. They were efficient, quick and gone.
Response from Maid Brigade
"Dear (Removed Member Name), I want to thank you for your review. We have been very happy to have you as a customer for the last year and we hope to be able to continue to please you. Thanks, Annie"
Jennifer B.
Dec 2013
First cleaning went great, next few cleanings were not so great, forgot to clean sink, fingerprints still left on table and TV. I called and switched cleaning teams and set up for a new team. When my next appointment time came they did not show up, I called and talked with the woman who made the appointment and she "forgot" to schedule it, I rescheduled the appointment. The next time was great so I felt things were finally looking up, but this last cleaning they switched around all the knobs on my oven. The knobs are not interchangeable and the process of them trying to force it on broke the knob. This was never reported to me I just found it the next time I went to cook. I wouldn't waste my time with this company again.
Response from Maid Brigade
"Hi [Member name removed], after I read your review I tried to call to apologize as we did not hear from you directly and left a message offering to pay for a replacement knob for your stove. Since I haven’t heard back from you I just credited your account for your last cleaning hoping that that will cover the cost. I also do want to sincerely apologize for your experience and the fact that the stove knob was broken was not communicated to you. Our standard procedure is that any breakages are reported immediately to the office and the customer. I talked to the employee who cleaned your kitchen to make sure that this procedure is clear to her and that knobs on stoves which we routinely remove to clean behind are not interchangeable. If you change your mind and would like us to pay for a new knob I would still be happy to, please just let me know. Sincerely, Annie Bobbitt Owner, Maid Brigade of Northern CT"
Joyce G.
Dec 2013
They arrive with all their equipment, get to work immediately, coordinate with each other, conduct themselves professionally and were honest enough to return a $20 bill they found in my home. If I could, I'd have them come weekly.
WENWEN Z.
Aug 2013
I would not rate them the highest but they are okay. It's fine.
Jamie S.
Aug 2013
The call center was friendly and efficient. The cleaning team was punctual. They were responsive and professional when I
asked them to return to an area that they missed when they moved on to another room. I appreciated that they asked ?what
else?? when they thought that they were done.
That said, I could not have been more disappointed with the service. I called Maid Brigade specifically to have the kitchen and bathroom cleaned thoroughly, which I reiterated when the team arrived. Since this was my first experience with a cleaning company, I don?t know if I was supposed to specify ?deep clean? to emphasize that the goal wasn?t just to fool the person who is running in and out of the room into thinking that they were in a clean room. The people who I know who use cleaning services are capable of cleaning superficially but hire help for the details that they don?t have time for.
It seems that the team could benefit from a checklist. When I look at the checklist for another cleaning service for the kitchen, for example, only 3 of 12 items were done or 25% of the list. Two of the other items were started or attempted but not completed (sink, microwave)?which is still less than half of the list. We have a double sink. The larger main sink looked cleaner but there was still a light brown ring around the drain, and the smaller bar sink didn?t appear attempted because the drain still had a layer of sludge on it (kicked up from the garage disposal). The exterior sides and bottom half of the microwave door were missed. Regarding the sides, it is a stainless steel microwave so perhaps she didn?t know how to clean it.
I called one of the team members back to clean the backsplash of the sink and stove as well as the shiny chrome-like faucet (which I figured would be hard to miss). I was disappointed that the backsplashes were missed because after the counters and stove, I would think those would be the two most basic items under a kitchen checklist. Even after calling her back to address the faucet, I later found mold behind it (from standing water).
I made a point to clear the kitchen of miscellaneous items to simplify the cleaning process and make it more obvious what had to be done. With that, I expected that the almost eye-level window sill behind the sink would be dusted because the three spice jars that were there previously had been moved, creating a large contrast between the layer of dust and otherwise clean spots, especially against the dark stained wood. The juicer and blender weren?t dusted, and the standing white can opener had three dark splatter spots on it that weren?t wiped away. Behind these appliances, the counters weren?t cleaned. The front of the oven appeared clean before the team arrived but looked streaky afterwards.
It seemed to me that there may be a policy of not cleaning fixtures. In case there was time left over, before the team arrived, I moved an empty vase and trivet to the kitchen island for cleaning, but neither was touched (in addition to the undusted appliances).
I won?t be using Maid Brigade again, which does make me feel bad because I realize this team isn?t the only team. I shared these comments with Maid Brigade on their survey---not to upset anyone but because I hope that I provided valuable feedback that can be used to improve some of the processes.
asked them to return to an area that they missed when they moved on to another room. I appreciated that they asked ?what
else?? when they thought that they were done.
That said, I could not have been more disappointed with the service. I called Maid Brigade specifically to have the kitchen and bathroom cleaned thoroughly, which I reiterated when the team arrived. Since this was my first experience with a cleaning company, I don?t know if I was supposed to specify ?deep clean? to emphasize that the goal wasn?t just to fool the person who is running in and out of the room into thinking that they were in a clean room. The people who I know who use cleaning services are capable of cleaning superficially but hire help for the details that they don?t have time for.
It seems that the team could benefit from a checklist. When I look at the checklist for another cleaning service for the kitchen, for example, only 3 of 12 items were done or 25% of the list. Two of the other items were started or attempted but not completed (sink, microwave)?which is still less than half of the list. We have a double sink. The larger main sink looked cleaner but there was still a light brown ring around the drain, and the smaller bar sink didn?t appear attempted because the drain still had a layer of sludge on it (kicked up from the garage disposal). The exterior sides and bottom half of the microwave door were missed. Regarding the sides, it is a stainless steel microwave so perhaps she didn?t know how to clean it.
I called one of the team members back to clean the backsplash of the sink and stove as well as the shiny chrome-like faucet (which I figured would be hard to miss). I was disappointed that the backsplashes were missed because after the counters and stove, I would think those would be the two most basic items under a kitchen checklist. Even after calling her back to address the faucet, I later found mold behind it (from standing water).
I made a point to clear the kitchen of miscellaneous items to simplify the cleaning process and make it more obvious what had to be done. With that, I expected that the almost eye-level window sill behind the sink would be dusted because the three spice jars that were there previously had been moved, creating a large contrast between the layer of dust and otherwise clean spots, especially against the dark stained wood. The juicer and blender weren?t dusted, and the standing white can opener had three dark splatter spots on it that weren?t wiped away. Behind these appliances, the counters weren?t cleaned. The front of the oven appeared clean before the team arrived but looked streaky afterwards.
It seemed to me that there may be a policy of not cleaning fixtures. In case there was time left over, before the team arrived, I moved an empty vase and trivet to the kitchen island for cleaning, but neither was touched (in addition to the undusted appliances).
I won?t be using Maid Brigade again, which does make me feel bad because I realize this team isn?t the only team. I shared these comments with Maid Brigade on their survey---not to upset anyone but because I hope that I provided valuable feedback that can be used to improve some of the processes.
Response from Maid Brigade
"Dear [member name removed], First of all, I want to begin by offering my sincere apologies. Although it rarely happens, we never want to hear that a customer was disappointed in the level of service we provided. ESPECIALLY a new customer. But we clearly dropped the ball here, and for that I apologize. With that being said, [member name removed] - I can assure you that this wasn't the level of service we typically provide...and my staff fell short of your expectations as well as mine. While I can't go back in time and take back the mistakes, I can promise you that I'll be using this as a training opportunity to try and make sure it never happens again. I'm hoping that by now, you received the voicemail I left you in regards to how I'd like to make it up to you. You indicated that the team was punctual and professional, from the call center even to the team that arrived. I'm sure you can appreciate that every once in a while...for whatever reason...team members drop the ball. It's my job as the owner to make sure that doesn't happen again. Please call me back at your earliest convenience so we can schedule a time to fix this - and this time blow your mind - at our expense. You can also always reach me at my PERSONAL email address - [email protected]. Thanks for taking the time to help us strengthen our processes, [member name removed] - and thanks for giving us the opportunity to fix this. Sincerely, Annie Bobbitt Owner, Maid Brigade of Northern CT"
Thomas M.
May 2013
They are good. We have them coming every other week. We just really started, it's only a few times we've used them. They come in on Monday's every other week. They are not cheap. They were very pleasant ladies and they did the cleaning in the time availed. I think they did a pretty good job. I have no complains. I think their price might be a little high.
Anne T.
Dec 2012
They were neat, efficient prompt and I felt I got my money's worth. I would use them again in the future.
Licensing
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FAQ
Maid Brigade is currently rated 4.1 overall out of 5.
Maid Brigade accepts the following forms of payment: CreditCard
Yes, Maid Brigade offers free project estimates.
No, Maid Brigade does not offer eco-friendly accreditations.
No, Maid Brigade does not offer a senior discount.
No, Maid Brigade does not offer emergency services.
No, Maid Brigade does not offer warranties.