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American Refacing & Custom LLC

Cabinets Installation, Cabinets - Repair, Laminate Countertops - Install,

About us

Who We Are We are a family owned business and have been in business for over 20 years. Steve Rochette has a distinct background in designing, constructing and installing cabinets and specializing in specialty tile work. He is very meticulous and will treat your home as his own. Steve is a fourth generation carpenter that can make any of your homes dreams come true, with the main focus being kitchen and bath. Steve's wife, Jamie works alongside Steve,and helps see projects through from start to finish. She is the voice behind the phone calls and e-mails! We pride ourselves in providing quality workmanship and excellent customer service. Our Business Because we are a small family business, we can offer personal services our competitors cannot. We are available to assist you on a personal level from answering your questions to assisting you with selections of wood, stain color, hardware, etc. Because of our experience and knowledge, our staff understands your needs and will do "whatever it takes" to help you create the kitchen of your dreams. Use subs for electrical and plumbing. Showroom appointment's recommended.

Business highlights

27 years of experience

Services we offer

Counter-Tops Of Acrylic, Fabricate, Granite, Kitchen Refacing And Vanities, Laminate & Quartz, Stone

Amenities

Free Estimates

Yes

Reviews
4.820 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
0%
3
0%
2
5%
1
0%
Showing 1-20 of 20 reviews
Bruce T.
Aug 2017
5.0
Yes, I recommend this pro
Buddy is a professional with excellent design skills and insight as to what we wanted . Buddy was on time every day cleaned up at the end of each day and finished on schedule. I want to add Buddy did 4 other jobs in our neighborhood everyone is very pleased with his work.

Pamela B.
Jun 2016
5.0
Yes, I recommend this pro
$6,370
Excellent from start to finish! very helpful with design decisions, both at home and in the showroom. Started on time, finished early, and cleaned up every night. Would highly recommend!

Tad D.
Apr 2016
5.0
Yes, I recommend this pro
$15,000

To start; during the proposal process, Buddy offered some excellent advise that made the kitchen that much nicer. Their price was very good but this was not the only deciding factor that we used to select them. The suggestions and the feeling that we were working with a guy that actually knows how the project was going to turn out was a key.

The work was performed in a very professional manner. The crew arrived on the day we agreed to and did a nice job minimizing the disruption to our daily activities during the approximate two week process. They cleaned up after themselves every night and were very courteous.

One of the main pieces of our remodel was an expanded center island. We had a basic idea of what we wanted but Buddy helped us refine our initial vision and turn it into a reality. We are very pleased with the way the island, and the entire kitchen remodel turned out.

Overall, we are extremely pleased with the way the entire project turned out.



Angela D.
Feb 2016
5.0
Yes, I recommend this pro
unknown

Linda V.
Jan 2015
5.0
Yes, I recommend this pro
$8,000
Everything went well. The kitchen came out great. Buddy recommended some changes such as adding 4 large drawers where 4 pullout shelves had been. It looks great and holds more pots and pans. They did a thorough, professional job with lots of attention to details. Showed up on time as promised. They also took care of getting my new appliances installed. Did a minor remodel to allow the refrigerator to fit.

Linda J.
Aug 2014
5.0
Yes, I recommend this pro
$7,800
Buddy is the best! We started talking with him about our cabinets before we moved into our new house in June. He came out and did an initial measurement, then came back to take exact specs right after we moved in. In choosing wood, we wanted a dark reddish look, so he experimented with different stains and then showed us two possibilities, one of which we loved. When he came to install the cabinets, he was meticulously careful in his work, which he did by himself. He not only refaced existing cabinets, but he added one cabinet box and a small cookie sheet cabinet where there had been just an ugly open space, cut down one cabinet to make room for an over-the-stove microwave, raised cabinets to accommodate a new floor height, and installed the microwave. When a couple of the cabinet doors seemed to be hitting each other, fixed them?and showed us how to adjust them in the future. That was the morning the countertop came in, so he was onhand with the installers. As mentioned above, the countertop and sink was included in the price for the job.  He also came over the morning when the plumbing was to be done to bring some boards to put under the dishwasher. Then he helped the plumber get the old dishwasher out and put the new one in. Buddy is highly accomplished at what he does, and he's also so relaxed about doing the work that it relaxed us as well. We appreciated that the companies Buddy used for other work are just as professional as he is. We've had kitchens redone before, and it was highly stressful. Not so this time! We have already recommended Buddy to others and would do so again in a heartbeat.

Stephen P.
Jun 2014
5.0
Yes, I recommend this pro
$3,500
The workers were punctual, professional, and provided quality work.  No regrets here.  We love our kitchen now.

Karla R.
Jun 2014
2.0
$8,500

The work didn't start on the agreed upon date and took longer than agreed upon to complete. The installer actually told me there were larger jobs that they were working so I was 'lucky' to have them working to finish my project. After the project was done, I left several phone messages to follow up with an issue and no one would return my call. I felt  that this company did not value me as a customer and did not appreciate that  I had just spent $8,500. I would NOT use this company again.


Response from American Refacing & Custom LLC
"Job was scheduled to start on 1/21/13. We called the client on 1/18/13 to inform her that our job from the previous week was running over and would start on 1/22/13. When we start a job we are there until completed and aren't doing any other jobs at that time. Kitchen didn't finish in the 4-5 days due to a back order on hardware choice. We received hardware on 2/6/13 and made contact with client in which she wouldn't be able to let us in until 2/12/13 at which point we finished kitchen. We played phone tag three times in which we never heard anything else on the situation she had. We are sorry you fell this way, but if your situation hasn't been resolved please call. Buddy"

Peggy M.
Feb 2014
5.0
Yes, I recommend this pro
$7,500
Their work was fantastic. Jeff brought to my attention a light that was a fire hazard. When my granite (from a different company) for my countertops came in with a crack & could not go in on the scheduled time, Buddy brought in a hard service so I could give my party for that weekend. They are fantastic.

ERIC K.
Sep 2013
5.0
Yes, I recommend this pro
$10,000
Exactly according to plan, despite the quirks of construction in our 1953 house.

Cynthia G.
Mar 2013
5.0
Yes, I recommend this pro
$13,500
Excellent work. The kitchen is beautiful. There was a problem with 2 pieces of wood that did not seem to match and one appeared to be damaged (even though it wasn't), and Buddy changed them without question to make me happy. The new pieces blended perfectly and I was very happy. The backsplash was applied perfectly and the new countertop went right into the backsplash perfectly without any space noted. The countertop actually has seems in it, but you cannot see them no matter how hard you look. New drawers were also placed with new side slides. A new sink was also placed. They cleaned up everynight before leaving. The only problem I would say was because I was about 40 minutes from their office, they did not show up until mid morning (9:30-10:00), and I feel if they had come earlier then the job would have been shorter than 6 days. But overall, I would recommend them to anyone. Excellent work all around.

Gail H.
Jan 2013
5.0
Yes, I recommend this pro
$8,000
We were hesitant about the idea of refacing because we were afraid it would look cheap or unfinished, but we were absolutely wrong.  It saved us a bundle and looks outstanding because of Buddy's workmanship. Buddy is a perfectionist who does quality work.  He had wonderful ideas and suggestions for us and went out of his way to make us happy. When we were unhappy with a desk that he had built for us, he made us a new one, no questions asked. He is a great guy who takes pride in the work he does and it shows in the finished product.  His price was also very reasonable and there weren't any hidden expenditures. 
I'm very pleased with the outcome of this project and can't say enough good things about Buddy. I would hire him again in a second!

PATRICIA H.
Dec 2012
5.0
Yes, I recommend this pro
$7,000
From the beginning, it was a pleasure working with Buddy, the owner. He was professional, responsive and on time every time. His crew were experts and prefectionists. In addition to cleaning up every day, they went above and beyond installing new stick on tiles on the floor of the cabinet under the sink. Overall, a great experience and I highly recommend them.

Marty G.
Nov 2012
5.0
Yes, I recommend this pro
$8,000
From the initial consultation to the finishing touches, Buddy and his team did a great job. Rather than giving a sales pitch, Buddy immediately started making valuable suggestions for our kitchen and drew up a price quote on the first visit. Once we signed, we started shopping door designs and stain colors. It took a few tries to get the color we wanted, however, he nailed it with the last color and got exactly what we wanted. The install went smoothly as well - it started and ended on time - all within about one week. The carpentry extras, such as raising the cabinets, were also done with care. In addition to just cabinets and counter tops, we had a new floor and new appliances as well - Buddy coordinated the services of the other contractors well so that everything finished at the same time. If you are having other services done, make sure you actually get a price quote from the contractors buddy recommends so that you know what you're in for - Buddy gave a ballpark of what he thought they might charge, and that figure was low compared to the actual cost. Overall, I'm very happy we went with American Refacing and highly recommend them to friends. The kitchen came out great and receives many compliments.

Kristin P.
Oct 2012
5.0
Yes, I recommend this pro
$4,000
I found Buddy on Angie's list, and I called.  He came out a day or two later and gave me the estimate.  He told me exactly how much it would cost, and it would be a couple of weeks before the material was ready.  We had already tentatively set up the second week of October for installation.  They showed up on that Monday, and were done by Thursday.  The work was impeccable.  I would HIGHLY recommend him to anyone!!!  They cleaned up at the end of each day.  I cannot emphasize how PLEASED I was with the outcome.  My mother-in-law had her cabinets refaced by S*****, 5 years ago, and paid $12,000.  The glue is coming undone under the cabinets and are falling apart.  Buddy NAILED the bottoms on.  Couldn't be happier with their work!!!  HIGHLY RECOMMENDED!!!  Thanks Buddy!!!  :)

Ella C.
Mar 2012
5.0
Yes, I recommend this pro
$6,000
Everything was on time and very quick Great people!!

Jessica A.
Jan 2012
5.0
Yes, I recommend this pro
.He gave us wonderful suggestions and advice. He fixed the issue right away and did exactly what we wanted them to do. Our kitchen looked just as good as others who has spent much more for new cabinets. I would highly recommend this company.

Susan B.
Dec 2011
5.0
Yes, I recommend this pro
$5,500
Buddy, owner of company was very professional and helpful.  He gave us advice on other parts of our project that didn't even have anything to do with him.  His installer, Jeff, was very friendly and did a great job.  He cleaned up after him self everyday and finished on time as promised.  Excellent job, would highly recommend.  My kitchen looks like it as brand new cabinets, not refaced ones.  Much more cost effective and faster than a total re do.

Barbara A.
Aug 2011
5.0
Yes, I recommend this pro
$5
They showed up when they were supposed to, kept to schedule, and cleaned up after themselves.

Paul D.
Feb 2011
5.0
Yes, I recommend this pro
$8,000
Buddy Warner, owner of the company, and his installer Jeff, did an excellent job in updating our kitchen. He worked with us in selecting colors and styles for the cabinets and countertops. He adhered to the schedule that he gave us and finished on time and on budget. The work was precise and the cabinets are indicative of his excellent craftmanship. He coordinated the services of a plumber so that when the countertops were installed the plumber was right there to do the hookups. He corrected a problem with the previous kitchen cabinet construction at no extra charge. I highly recommend American Refacing and would use the company again.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing

FAQ

American Refacing & Custom LLC is currently rated 4.9 overall out of 5.

Yes, American Refacing & Custom LLC offers free project estimates.

No, American Refacing & Custom LLC does not offer eco-friendly accreditations.

No, American Refacing & Custom LLC does not offer a senior discount.

No, American Refacing & Custom LLC does not offer emergency services.

No, American Refacing & Custom LLC does not offer warranties.