American Refacing & Custom LLC
About us
Who We Are We are a family owned business and have been in business for over 20 years. Steve Rochette has a distinct background in designing, constructing and installing cabinets and specializing in specialty tile work. He is very meticulous and will treat your home as his own. Steve is a fourth generation carpenter that can make any of your homes dreams come true, with the main focus being kitchen and bath. Steve's wife, Jamie works alongside Steve,and helps see projects through from start to finish. She is the voice behind the phone calls and e-mails! We pride ourselves in providing quality workmanship and excellent customer service. Our Business Because we are a small family business, we can offer personal services our competitors cannot. We are available to assist you on a personal level from answering your questions to assisting you with selections of wood, stain color, hardware, etc. Because of our experience and knowledge, our staff understands your needs and will do "whatever it takes" to help you create the kitchen of your dreams. Use subs for electrical and plumbing. Showroom appointment's recommended.
Business highlights
Services we offer
Counter-Tops Of Acrylic, Fabricate, Granite, Kitchen Refacing And Vanities, Laminate & Quartz, Stone
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
95% | ||
0% | ||
0% | ||
5% | ||
0% |
To start; during the proposal process, Buddy offered some excellent advise that made the kitchen that much nicer. Their price was very good but this was not the only deciding factor that we used to select them. The suggestions and the feeling that we were working with a guy that actually knows how the project was going to turn out was a key.
The work was performed in a very professional manner. The crew arrived on the day we agreed to and did a nice job minimizing the disruption to our daily activities during the approximate two week process. They cleaned up after themselves every night and were very courteous.
One of the main pieces of our remodel was an expanded center island. We had a basic idea of what we wanted but Buddy helped us refine our initial vision and turn it into a reality. We are very pleased with the way the island, and the entire kitchen remodel turned out.
Overall, we are extremely pleased with the way the entire project turned out.
The work didn't start on the agreed upon date and took longer than agreed upon to complete. The installer actually told me there were larger jobs that they were working so I was 'lucky' to have them working to finish my project. After the project was done, I left several phone messages to follow up with an issue and no one would return my call. I felt that this company did not value me as a customer and did not appreciate that I had just spent $8,500. I would NOT use this company again.
"Job was scheduled to start on 1/21/13. We called the client on 1/18/13 to inform her that our job from the previous week was running over and would start on 1/22/13. When we start a job we are there until completed and aren't doing any other jobs at that time. Kitchen didn't finish in the 4-5 days due to a back order on hardware choice. We received hardware on 2/6/13 and made contact with client in which she wouldn't be able to let us in until 2/12/13 at which point we finished kitchen. We played phone tag three times in which we never heard anything else on the situation she had. We are sorry you fell this way, but if your situation hasn't been resolved please call. Buddy"
I'm very pleased with the outcome of this project and can't say enough good things about Buddy. I would hire him again in a second!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing