MADISON FLOWER SHOP & GARDEN

At about 4:00pm on Saturday, the doorbell rang and a beautiful arrangement of 7 hydrangea blooms in a glass bowl was dropped off for me from the Madison Flower Shop. By Sunday morning, a good third of the blooms were in bad shape despite the fact that I had changed the water and cut the stems (even though the stems were quite difficult to cut due to the way they were arranged, and how short they were to begin with), and by Monday morning only one bloom was in decent shape. I tried to call the flower shop a couple of times on Sunday afternoon to let them know, but no one answered and there was no opportunity to leave a message. I called again on Monday and spoke with someone. I explained what had happened, to which she bluntly replied, "Thank you for letting us know." I then said that I was sure my friend had paid good money to have these flowers that didn't even last 18 hours delivered, to which she again replied, "Thank you for letting us know," and that was the end of our conversation. Based upon this exchange, I can only come to the disappointing conclusion that this is a business that neither cares about customer service nor satisfaction. How disappointing! Incidentally, I gave a "D" overall rating instead of an "F" rating because 1) the arrangement looked gorgeous when it arrived, and 2) the delivery person was courteous.