Green Valley Plumbing, LLC

unknown

unknown

For about 6 months, we were having issues with our hot water, especially in the upstairs shower. The water would be lukewarm at best throughout a shower or washing dishes. We thought we were having a repeat problem with the coils in the furnace. We called John at Green Valley Plumbing because of the great reviews on Angie's List. We made an appointment with him and he evaluated our problem, explaining to us what our options were to fix it. He offered a couple of solutions ranging in price and we chose the more expensive option because in the long run, it would save us money and eliminate future worry. Our problem was with the coils on the furnace and the aging thermostat; they needed to be replaced because of our hard water (drilled well). John offered to install an indirect water heater and he explained thoroughly how it works, which tanks were available and the cost. He ordered all of the materials that day and, the next day, the materials arrived in the early morning so that John could spend the day installing the system. When he was done, we had plenty of hot water and all of the work was done with meticulousness. Because of the time involved in the installation, John returned early the next day to finish the shower issues.
John is professional, courteous, friendly and we felt early on that we could trust his recommendations. He tries to control the cost of the job so that it is reasonable and fair. We especially liked the detailed explanations and would not hesitate to recommend him (we already have), nor call on him again if needed. He is conscious of a family's budget and charges fairly for work done. It's difficult to find a contractor that embraces the old-fashioned value of an honest day's work!

Green valley is awesome. He is so professional, courteous, arrives early in the day and cleans up after himself. The pipe connections were perfectly straight and clean. John did work for me before. He bailed me out twice before when I needed him. I can trust him in my home he is a hard worker and stays focused on his work.

All went well

We discovered a leak in our basement ceiling and used the phone book to find a plumbing company that could come out immediately to find and repair the issue (the leak happened to be close to an electrical line). A few of the companies I called said they would call back later in the day (they never did), and some others I could only leave a voice mail. One gentleman called me the next day and came out to look at the problem, but wasn’t able to fix it (basically, he didn’t have the right tools).
Then I remembered seeing the advertisement for Angie’s list and figured I would give that a try. I was able to reach John at Green Valley Plumbing and he was available to come out the next day to investigate the leak. As it turned out, the original plumber did not diagnose the problem correctly (he thought the leak was from the radiator). The leak was from the toilet pipe that had corroded and John was able to repair it that day.
John is prompt and professional. He explained the issue and provided me options for the fix, and completed the work as described.
We also have an issue with our well pump and he is now working on that problem… will provide a review once completed.

The work went well, took approximately 1 1/2 to 2 hours. We could not use our water upstairs-run sinks or flush toilet while work in progress. He cut out the old pipes and replaced them with black PVC pipes that were larger than the original copper pipes. Overall work was done in a timely manner.
John Bruce came well recommended to us. We have used his services 2x and recommend him to friends and neighbors. We plan to use his services again.

Fantastic! Knowledgeable, responsive, quick, explains, and tuly cares about his customers!

My husband and I demolished and removed the debris in our 1st floor 1/2 bathroom. John Bruce was hired to do the following the estimate was for $3,341.03 which included:
This Estimate is for the renovation of first floor half-bathroom.
Price includes - Drywall - Supply and install 1/2and quot; moisture resistant drywall on all walls and ceilings in
bathroom and closet. All drywall to get 3 coats of compound and be sanded smooth.
Price includes - Trim - Supply and install primed white beadboard wainscot with rabbetted chair rail and
baseboard trim. (NOTE- no wainscot is included for closets.) Supply and install 1x4 primed
finger-jointed baseboard trim in closet. Re-install window and door trim. Caulk and putty all trim as
needed to be ready for paint.
Price includes the installation of owner supplied vanity light fixture using existing wire and junction box.
Price includes the removal of existing plumbing fixtures and the reinstallation of existing toilet.
Price includes all material and labor necessary to install new plumbing for toilet and vanity sink.
Price does not include demolition. Homeowner to do demolition and dispose of debris. Remove all base
trim and batten trim from floor up to 36and quot;. Remove baseboard heater trim. Remove door and window
trim. Unscrew and/or remove light switches, outlets, and fixtures so that drywall can go behind them.
(NOTE - if additional demolition or site preparation is required, it will be billed hourly.)
Price does not include painting, all painting to be done by homeowner.
Work will be done in a professional manner and exceed customer expectations.
Green Valley Plumbing, LLC does not offer warrantees on owner supplied materials or fixtures or labor
to repair or replace owner supplied materials or fixtures. Any repair or replacement of owner supplied
material or fixtures will be subject to a change order and discussed with owner at time of event.
Green Valley Plumbing, LLC warrantees labor and materials supplied by Green Valley Plumbing, LLC warrantees labor and materials supplied by Green Valley Plumbing, LLC for one year. We paid for this work at the end of the job in full.
____________________________________________________________________________________________
The following is an email message from John Bruce regarding CHANGE ORDER WORK and MISTAKES that were made.

From: John Bruce [mailto:[email protected]]
Sent: Monday, October 01, 2012 2:49 PM
To: Matthews, Alice
Subject: The big mistake found :) and :(
O.k and holy moly you were rite and you will see below ! I did find that puddy and trim mistake , my bad . I had
that figured in my price to you for that work . Im really sorry about that. I thought Andy had done the work . Guess he was not on the same page with me on that .
My estimate says no wainscot around closet area ( I assumed Andy was talking about behind washer and
dryer so nothing had been figured for that area for wainscot .
Electrical $ 780.00 for both trips 8/14/2012 and 9/12/2012. His billing to me did not have a breakdown of labor and material nor did i ask him for it on both
trips .
Carpentry $1374.00
Included the added wainscot around the washer machine and dryer new tile repair, new insulation on outside wall.I
ended up double charging you by mistake on the wainscot installation portion . I had asked Andrew to give me the
change orders before presenting them to you however he never said the change order was a total on every line item versus just plain giving me the extra on top of the allready priced item . Yes frustrating but we caught it along with
the eror on the puddy ect . So my sincere appologys !
So you were rite and i am really embarrassed for the huge eror on my part , im glad you caught that and im glad i finally found it myself . Had Andrew been a little more detailed on his estimate to me i would of caught it alongtime ago
so my bad .
In a nutshell, the communication was lacking between John Bruce and the contractors he hired for the carpentry and electrical work. (SEE EMAIL INCLUDED ABOVE FROM John Bruce). The change order final charges contained items that we had already paid for under the original contract. It contained double charges that resulted in errors and added an additional $4,000 to the original contract.
At the end of the job, I asked that John meet with us to discuss each line item, he did not have labor and material charges from the contractors to meet with us and review but insisted instead that we simply pay him.
Prior to the completion of the work we had inquired about the costs as work progressed John's response, and quot; you're like family, I wouldn't take advantage of you.and quot; My husband and I demolished our bathroom, removed all of the debris and were responsible for having the light fixture, vanity and 7 sheets of tile for the floor. I puttied the wainscoting and painted. This was not a job that should have cost over $7,000. We simply wanted to understand what we were being charged for and why John believed we would pay his electrician for a second trip to our home to correct his wiring mistake.
For the change order work we determined what was owed after eliminating the double charges and reviewing the errors John admitted to in his emails, one of which is included above.

It went well overall. Feel more confident to use our current Burnhart oil burner, installed in Spring 1993 by previous owner. Would feel confident to use Green Valley Plumbing for future work.

John has done other work for me and is excellent from start to finish. When he is done with the work, I have no question in my mind that all the plumbing will work excellent, as he has told me. John will explain how it all works and give you understanding of your plumbing needs. I highly recommend his service!