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From a layman's perspective it went very well. Norm was recommended by a colleague who was initially recommended to us but who felt Norm was a better provider for this particular job, which for an excavator was a relatively small job. Norm came out to the house when he said he would, asked for a thorough description of what we needed to have done and then provided an estimate. We agreed on his price, which I thought seemed fair, and set a date for the work to be done. Norm and his assistant (like I said, it was a relatively small job for him) arrived early on the appointed day and got right to work. During the process he answered any and all questions I had and also explained exactly what was being done. They finished the job in one day, as promised. Norm was professional, friendly and matter-of-fact in terms of what needed to be done. When all was said and done, I had no complaints. The only thing that disturbed me was he is a big Dallas Cowboys fan.
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All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: State of Connecticut licensing