Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
West Hartford Lock Company
With Angi since July 2006
Business Details
Phone Number
Address
360 Prospect Ave.
Hartford, CT 06105
Description
West Hartford Lock has been a staple in greater Hartford for over 80 years. Our experienced sales team, project managers and locksmiths are available to you for all your door and architectural hardware needs. Family owned and operated, service and attention to detail is our top priority.
Please come in and visit our showroom or contact us at any time.
Verified Reviews
A few reviews for this pro...
Cathleen D.
02/20/2021
They never sent me a quote I requested
Description of Work
Car key for 2009 Subaru Legacy
Category
locksmith
Service Provider Response
Good morning Ms. [Member Name Removed], I am following up on your concern above. Did you reach out via Angie's list with this request or directly to our office? We certainly would like to assist you if it is a scope that we perform, but certainly would like to get back to you either way. We are not current subscribers to the Angie's List system so if it was posted on their site and not direct to our offices, we may not have received the request. Would you be willing to email your request to info@westhartfordlock.com please so that we can contact you and see if we might assist? Thank you in advance, Eric Brown President - West Hartford Lock Co.Donna D.
02/26/2018
Needed to have several doors re-keyed for my daughter's new home. Had terrible experience with another "locksmith" and did not use them. Called West Hartford Lock, my husband spoke with the office manage, Kathy Cerruto. Could not have been nicer, more professional, or more helpful. Someone went to my daughter's a few days later and re-keyed several locks in not too much time. VERY reasonable. Would absolutely recommend and use them again.
Description of Work
Re-key several doors
Category
locksmith
Sharon K.
04/12/2017
I worked with a guy named Drew. He returned my call first thing in the morning and was able to come out within 45 minutes. Not only did he put the new lock on, which required drilling a new hole through the door and shifting the latch lower, he also went over how to put the codes in and use the lock. He was very friendly and knowledgeable with what he was doing. I'd recommend them again. It cost me $65 for him to drive out to the next town and $75 for the installation. $10 cheaper than the locksmith tat was down the street from me.
Description of Work
wanted a new electronic lock and door knob put on my front door. had problems doing it myself because the house had settled a bit more and the door was a little slanted and not aligning properly. Locking and opening the door was difficult.
Category
locksmith
Margaret L.
01/08/2016
Couldn't be happier! I called West Hartford Lock at 9am and the serviceman Kris was walking through my door by 1pm. Within 30 minutes the work was completed. The bill was reasonable and in line with the quote they gave me earlier in the day. I would definitely use them again and recommend.
Description of Work
On two doors, rekeyed two doorknob locks and two deadbolt locks.
Category
locksmith
Penny B.
07/27/2015
The technician never showed up or called...I waited the 2 hour window I was given and even an additional hour before I called. I called the office and they apologized and rescheduled me for that Friday. It wasn't an emergency so I said fine. They were going to call me with a time. They didn't call with a time so I emailed to inquire. Got a call with an apology again but still no time. Friday came and went and nothing since. Guess they don't want my business. Will need to look for another on the list I guess. I understand things happen but I am not going to beg to be a customer
Description of Work
Nothing that was the problem. I was very happy at first. The person I talked to at first was very helpful I scheduled an appointment and was sent.
Category
locksmith
Joshua C.
06/19/2015
Kris was very good and did a very nice job. He even fixed the locks so that they were smooth to lock and unlock. I would use his services again although hopefully I'm not gonna be buying a new home in the future. It was alittle pricey but he did drive all the way out from West Hartford which was part of the price. Honestly, I could have done it myself but it would have taken a lot longer for me to do it. I'd rather just pay the professional.
Description of Work
I had West Hartford Lock company come out to Coventry and rekey all my locks and add deadbolt to the garage door. The back door had a window so he removed the deadbolt from there and installed a new deadbolt which required a key on by sides. He moved the deadbolt from the backdoor and placed it in the garage which didn't have a window. The front door just needed to be rekeyed.
Category
locksmith
Michael B.
05/14/2015
Fantastic service. Very Professional. Rekeyed all of the locks in my house and cut me several spares. He also noticed the metal lock plate where the bolt comes out of the back door was broken and added a replacement lock plate for Free. I called a bunch of locksmiths for this simple job and they were all MUCH more expensive. It's a simple common service and I think some of the locksmiths take advantage of that and charge much more. Will definitely use West Hartford Lock for any locksmith issues in the future.
Description of Work
Rekeyed all locks in house. Fixed lock plate.
Category
locksmith
Tara O.
11/06/2014
Love West Hartford Lock Company! I decided to call this company based on the many positive reviews on Angie's List. We have had problems for years with old and and quot;stickyand quot; doorknobs, and a back door that never closed correctly. Kris from WH Lock Co. arrived promptly. He was friendly, courteous, professional and incredibly efficient. At last, we have full use of all of these previously and quot;brokenand quot; doors and knobs/keys! Price was very reasonable as well. We would definitely hire West Hartford Lock Company again. Thank you, Kris... great job!
Description of Work
Kris serviced / adjusted doorknobs on several doors. Fixed one door that wouldn't close and lock correctly.
Category
locksmith
Ida G.
10/26/2014
This guy really knows his stuff! We first went through the house and I showed him all the locks that I thought needed to be re-keyed. He worked on them one at a time, noticed a few items needing fixing, and every time something did need fixing he would come get me and explain asking whether I wanted the problem corrected or not. He works very quickly, is very thorough, very knowledgeable, notices all the details. All my doors / locks work better now and lock easier. He did show up a little late, but called and let me know he was running late. Overall, I'm very happy with the results. Given how much he actually did, the $486 seems reasonable.
Description of Work
Re-keyed all of my locks and fixed a couple of locks.
Category
locksmith
Anthony A.
10/04/2014
The technician was extremely helpful and performed the work quickly. All in I believe he re-keyed about 7 doors and changed one broken mechanism. In addition, we had a couple of doors that were and quot;toughand quot; to open and/or unlock -- he fixed them for us, and they're now working extremely smoothly -- and he did this free of charge as he was rekeying the doors. Highly recommend WH Lock to anyone.
Description of Work
Re-keyed all of our locks for the exterior doors and fixed several broken/stubborn locks
Category
locksmith
Gloria M.
11/21/2013
The locksmith was very respectful of my home environment. He worked quietly and neatly. I called the evening before and was traveling for work during the weekend, so I wanted the locks changed the following day if at all possible. I left an email to them, followed by a call to them as soon as they opened that morning. Within two hours, West Hartford Lock sent a locksmith over. He was very honest, saying it would cost less to change the cylinders than to replace the complete doorknob for the back and side doors, but the doorknobs are as old as the house (75 years), so I may consider changing them, but it's my call to make. No pressure, just a presentation of facts. I opted to change two of the three doorknobs completely and changed only the cylinder on the front door, which has a newer knob. Overall, service was prompt and affordable. I'd definitely use them again.
Description of Work
Changed portion of lock on front door and replaced two doorknobs leading to outside doors, all opening with the same key. I used to need to jiggle the key around in the back door to get it open. Now all doors open smoothly.
Category
locksmith
Catherine N.
10/09/2013
I had called the previous day, and had asked for someone to come out to rekey the locks. The person I spoke to said that they would send someone, between 11 and two, and they would call first. Drew called at around 12:30 and said that he would be there shortly. He did great work, and even fixed my front door, and told me that there was a part failing, but that the company would send it to me for free, and he would call the company and arrange that. The one thing that I was not told on the phone is that there was an automatic $50 charge just to come out. That came out when I asked how much it would be to install the new part, and was told that there would be a fifty dollar fee to come out and then $40 or so to install the new part. Otherwise, he was very professional, very quick, and did a great job!
Description of Work
Rekeyed three locks, and tightened a fourth.
Category
locksmith
susan S.
05/15/2013
Chris L.
04/29/2013
Liz S.
02/13/2013
Overall, this was a fantastic experience. I called, scheduled the visit and Dean showed up on time and made sure we had everything we needed. I will call WH Lock anytime I have locksmith needs and would highly recommend this business to my friends and family.
Description of Work
We had several locks and deadbolts changed and added.
Category
locksmith
Beverly B.
01/01/2013
Megan K.
11/12/2012
Needed a lock repair on a fire alarm door, and despite not really knowing how to explain the problem in the correct terminology, the person I spoke with when I first called, as well as the repairman who called to set the appointment seemed to understand what I was trying to explain. The work was completed quickly, and he explained what happened to cause the lock to stop working and what he had done to fix it as well.
Description of Work
Repaired a lock on a fire alarm door.
Category
locksmith
Amy S.
11/12/2012
Leslie M.
10/30/2012
I have not completed the project yet.
Description of Work
I called to get some information about a dead bolt lock that is not working. The person I spoke with was very helpful. He described the possible problem and said I may not have to replace the whole lock. I would definately call them again.
Category
locksmith
Elaine M.
08/10/2012
Stephen E.
07/15/2012
Drew was professional and nice. He came in, got to work and when I mentioned I had never had oil heat or septic/well he gave me tips I did not know.
Description of Work
Just moved and had all the locks rekeyed. Drew was great and even gave me advice on the neighborhood. He tightened all my locks as well. I highly recommend them and would use their services again.
Category
locksmith
Barbara E.
06/13/2012
We bought a new house and we thought that we needed to have all of the locks changed. When Drew came out to the house he explained that our current locks were of really good quality and that our locks could be re-keyed. This would cost less money then to change the entire locks. He also added a new lock to the basement door and repaired a lock to our garage. He was very professional, answered all of my questions and maintained a very neat work area. I would absolutely recommend this company and would use them again for any services that we might have in the future.
Description of Work
house locks rekeyed
Category
locksmith
Francine & George G.
05/03/2012
They did a good job. It was about 15 years ago since we had that done. They did a very professional job at that time. More recently, I haven't had any major work done by them but if I were to need locks installed, I would call them first. We had them make locks that looked same in appearance but we also wanted all of them to be keyed with the same key, so regardless which door we are coming in, we can use the same key and they took care of all that. They service a whole different line of locks and we decide what model we need. They will make recommendations, sometimes we get what we pay for and they tell us basically these are the ranges and we upgraded our locks at that time, we got better locks and that was important at that time.
Description of Work
I used West Hartford Lock Co for locksmith services. We had them install some locks here.
Category
locksmith
Harini S.
03/11/2012
I wanted to get the locks changed on all the doors and Chris of West Hartford Lock Co came over and helped me. He changed the key codes and gave me new keys. He also got rid of the old keys and parts. When the front door handle had a problem, he helped me get the part from the Baldwin Lock Company and came back again to fix it and only charged me a minimal amount for it. Overall, he is a professional and sticks to his time and word. He always calls ahead with a time estimate.
Description of Work
Changed Locks on the doors and had new keys made Changed the defective handle on the front door (apparently called transmission)
Category
locksmith
Service Categories
Licensing
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to:https://www.elicense.ct.gov/
General Information
Free Estimates
No
Eco-Friendly Accreditations
No
Warranties
No
Services Offered
Locksmith, Doors & Frames, Screen Doors, Safes & All Residential & Commercial Hardware
Services Not Offered
Ask for details
Frequently Asked Questions & Answers about West Hartford Lock Company
How is West Hartford Lock Company overall rated?
West Hartford Lock Company is currently rated 4.9 overall out of 5.
What days are West Hartford Lock Company open?
West Hartford Lock Company is open:
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Does West Hartford Lock Company offer free estimates?
No, West Hartford Lock Company does not offer free project estimates.
Does West Hartford Lock Company offer eco-friendly accreditations?
No, West Hartford Lock Company does not offer eco-friendly accreditations.
Are warranties offered by West Hartford Lock Company?
No, West Hartford Lock Company does not offer warranties.
What services does West Hartford Lock Company offer?
West Hartford Lock Company offers the following services: Locksmith, Doors & Frames, Screen Doors, Safes & All Residential & Commercial Hardware